下载App
旅行
账户
Victoria D
1
Disappointing and Disorganized
Scilly Cay的点评
点评：We were really looking forward to this meal, especially since we were celebrating my mom’s birthday. Unfortunately, the experience was deeply disappointing.
We had a 1:00pm reservation, and while we didn’t expect to be rushed, we didn’t anticipate that our server wouldn’t take our food order until around 1:40pm. With a hungry 3-year-old in tow, that already made things a little tough.
By 3:00pm, we still hadn’t received any food, not even the kids’ pasta. When I inquired, I was told that only two of our meals had been plated and that it’s “standard” to wait an hour for food. We were also told our order hadn’t been placed until 2:00pm. That may have been when it reached the kitchen, but we had been sitting there for over an hour and no one had communicated any kind of delay or expectation.
I work in the hospitality industry and live in a busy tourist town—I understand how restaurants operate, and I’m empathetic to the challenges. But an hour+ ticket time with no communication, especially for a party with young kids and a special occasion, just isn’t acceptable by any standard. It felt like our presence and experience didn’t matter.
The owner (or manager) seemed more interested in defending the situation than acknowledging it. I was told “everyone is told it’s an hour wait,” which simply wasn’t true in our case. The interaction left us feeling frustrated and dismissed, and it cast a shadow over what was supposed to be a celebratory day for our family.
What really stuck with me is that, as we were leaving, a staff member discreetly asked us to leave an honest review—saying nothing will change unless people speak up. That says a lot.
Anguilla is a beautiful island with many amazing places to eat. I would encourage others to support establishments that prioritize hospitality and care about the guest experience. Unfortunately, that just wasn’t the case here.
We had a 1:00pm reservation, and while we didn’t expect to be rushed, we didn’t anticipate that our server wouldn’t take our food order until around 1:40pm. With a hungry 3-year-old in tow, that already made things a little tough.
By 3:00pm, we still hadn’t received any food, not even the kids’ pasta. When I inquired, I was told that only two of our meals had been plated and that it’s “standard” to wait an hour for food. We were also told our order hadn’t been placed until 2:00pm. That may have been when it reached the kitchen, but we had been sitting there for over an hour and no one had communicated any kind of delay or expectation.
I work in the hospitality industry and live in a busy tourist town—I understand how restaurants operate, and I’m empathetic to the challenges. But an hour+ ticket time with no communication, especially for a party with young kids and a special occasion, just isn’t acceptable by any standard. It felt like our presence and experience didn’t matter.
The owner (or manager) seemed more interested in defending the situation than acknowledging it. I was told “everyone is told it’s an hour wait,” which simply wasn’t true in our case. The interaction left us feeling frustrated and dismissed, and it cast a shadow over what was supposed to be a celebratory day for our family.
What really stuck with me is that, as we were leaving, a staff member discreetly asked us to leave an honest review—saying nothing will change unless people speak up. That says a lot.
Anguilla is a beautiful island with many amazing places to eat. I would encourage others to support establishments that prioritize hospitality and care about the guest experience. Unfortunately, that just wasn’t the case here.
翻译：我们非常期待这顿饭，尤其是因为我们正在庆祝我妈妈的生日。不幸的是，这次用餐体验令人大失所望。
我们预订的是下午1点，虽然我们没想到会这么匆忙，但没想到服务员直到下午1点40分左右才来接我们的订单。带着一个饥肠辘辘的3岁孩子，这已经让事情变得有点棘手了。
到了下午3点，我们仍然没有收到任何食物，甚至连儿童意面都没有。我询问后，被告知只有两份餐点已经上桌，而且通常要等一个小时才能上菜。我们还被告知我们的订单直到下午2点才下单。虽然那时订单可能已经送到厨房了，但我们已经在那里等了一个多小时，却没有人告知我们任何延误或期待的情况。
我从事酒店业，住在一个繁忙的旅游小镇——我了解餐厅的运作方式，也深感其中的挑战。但一个多小时的等待时间，却没有任何沟通，尤其是在一个有小孩的聚会和特殊场合的情况下，无论以何种标准来看都是不可接受的。感觉我们的存在和体验都无关紧要。
老板（或经理）似乎更热衷于维护这种情况，而不是承认它的存在。我被告知“每个人都被告知要等一个小时”，但这在我们这里根本不是事实。这种互动让我们感到沮丧和被忽视，也给我们原本应该庆祝的家庭日蒙上了一层阴影。
真正让我印象深刻的是，在我们离开时，一位工作人员谨慎地要求我们留下诚实的评价——说除非有人说出来，否则什么都不会改变。这说明了很多问题。
安圭拉是一个美丽的岛屿，有很多很棒的餐厅。我鼓励其他人支持那些重视热情好客并注重顾客体验的餐厅。不幸的是，这里的情况并非如此。
我们预订的是下午1点，虽然我们没想到会这么匆忙，但没想到服务员直到下午1点40分左右才来接我们的订单。带着一个饥肠辘辘的3岁孩子，这已经让事情变得有点棘手了。
到了下午3点，我们仍然没有收到任何食物，甚至连儿童意面都没有。我询问后，被告知只有两份餐点已经上桌，而且通常要等一个小时才能上菜。我们还被告知我们的订单直到下午2点才下单。虽然那时订单可能已经送到厨房了，但我们已经在那里等了一个多小时，却没有人告知我们任何延误或期待的情况。
我从事酒店业，住在一个繁忙的旅游小镇——我了解餐厅的运作方式，也深感其中的挑战。但一个多小时的等待时间，却没有任何沟通，尤其是在一个有小孩的聚会和特殊场合的情况下，无论以何种标准来看都是不可接受的。感觉我们的存在和体验都无关紧要。
老板（或经理）似乎更热衷于维护这种情况，而不是承认它的存在。我被告知“每个人都被告知要等一个小时”，但这在我们这里根本不是事实。这种互动让我们感到沮丧和被忽视，也给我们原本应该庆祝的家庭日蒙上了一层阴影。
真正让我印象深刻的是，在我们离开时，一位工作人员谨慎地要求我们留下诚实的评价——说除非有人说出来，否则什么都不会改变。这说明了很多问题。
安圭拉是一个美丽的岛屿，有很多很棒的餐厅。我鼓励其他人支持那些重视热情好客并注重顾客体验的餐厅。不幸的是，这里的情况并非如此。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
