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Barry D
Dishonest with us and our hotel.
Chianti Rental的点评
点评：Sometimes as a tourist you expect to be taken advantage of so that someone can make a few extra euros/dollars. This was one of those experiences.
We arranged a Vespa rental with Chianti Rental through our hotel, and when we arrived to collect the scooter, the agreed terms and price had changed. The pick-up time was far sooner leaving us hardly any time to explore the area, and the cost had been increased by 50%. With little transport infrastructure in the area, we had no choice to agree to this (and they knew it).
When we retuned to our hotel later and explained what had transpired, they offered to call Chianti Rental to get a refund for the extra amount on our behalf - at that point Chianti Rental lied to the hotel saying they had offered us other options and that the agreement was at our request.
It's sad and shameful that a company has to resort to this kind of behaviour these days... there are alternatives in the area, I suggest you take your business there.
We arranged a Vespa rental with Chianti Rental through our hotel, and when we arrived to collect the scooter, the agreed terms and price had changed. The pick-up time was far sooner leaving us hardly any time to explore the area, and the cost had been increased by 50%. With little transport infrastructure in the area, we had no choice to agree to this (and they knew it).
When we retuned to our hotel later and explained what had transpired, they offered to call Chianti Rental to get a refund for the extra amount on our behalf - at that point Chianti Rental lied to the hotel saying they had offered us other options and that the agreement was at our request.
It's sad and shameful that a company has to resort to this kind of behaviour these days... there are alternatives in the area, I suggest you take your business there.
翻译：作为游客，有时难免会被商家占便宜，让他们多赚几欧元/美元。这次的经历就是如此。
我们通过酒店预订了Chianti Rental的Vespa摩托车租赁服务。当我们到达酒店取车时，发现之前约定的条款和价格都变了。取车时间提前了很多，我们几乎没有时间游览周边地区，而且价格还上涨了50%。由于当地交通不便，我们别无选择，只能接受（他们也心知肚明）。
之后我们回到酒店，说明了情况，酒店方面表示会联系Chianti Rental帮我们退还多付的款项——但Chianti Rental却对酒店撒谎，说他们已经提供了其他选择，而且之前的约定是我们主动要求的。
如今竟然有公司会采取这种手段，真是令人感到悲哀和羞耻……附近还有其他选择，我建议大家选择其他公司。
我们通过酒店预订了Chianti Rental的Vespa摩托车租赁服务。当我们到达酒店取车时，发现之前约定的条款和价格都变了。取车时间提前了很多，我们几乎没有时间游览周边地区，而且价格还上涨了50%。由于当地交通不便，我们别无选择，只能接受（他们也心知肚明）。
之后我们回到酒店，说明了情况，酒店方面表示会联系Chianti Rental帮我们退还多付的款项——但Chianti Rental却对酒店撒谎，说他们已经提供了其他选择，而且之前的约定是我们主动要求的。
如今竟然有公司会采取这种手段，真是令人感到悲哀和羞耻……附近还有其他选择，我建议大家选择其他公司。
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