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Bad experience, bad mindset of local employees, wastes everywhere and damaged equipment
Frenchman's Cove的点评
点评：Very bad experience with the guard at the entrance and the manager at the office desk: we arrived at 9 AM and wanted to pay by credit card. The guard told us that the réception office was closed until 10 AM and that we had to pay in cash which means that we had to pay 10% more. We proposed to pay later but the guard in his booth refused. This means the office can be late but not the payment. This means also that the late arrival of the front office employee induces an increase of the entrance price! We decided to come back one hour later and talked to the manager who explained us that the late opening time of the front office was caused by some emergency. This explanation was not consistent with what the guard told us at 9 AM. Anyway this place and its employees are not in the good mindset with customers. This bad mindset can also be seen in the following pictures showing that this beautiful site is not maintained in a decent way: many empry bottles, plastic bags, papers everywhere. The houses are all damaged: broken staircases, damaged balcony railings, potholes, ... This place is not clean neither safe. Its employees don't respect the rules and no price is displayed clearly on a sign. We are talking of a place with an entrance fee of almost $US 16. For that range of price everyone should be nicely received, prices clearly displayed, employees ought to be on time and the place ought to be cleaned and safe.
翻译：与入口处的保安和前台经理的沟通体验非常糟糕：我们早上9点到达，想用信用卡付款。保安告诉我们，接待处10点关门，必须现金支付，这意味着我们需要多付10%的费用。我们提议晚点付款，但保安岗亭里的保安拒绝了。这意味着前台可以晚点开门，但付款不能晚。这也意味着前台员工迟到会导致门票价格上涨！我们决定晚一个小时再来，和经理沟通，他解释说前台开门晚是因为一些紧急情况。这个解释和保安早上9点告诉我们的不一致。总之，这个地方和它的员工对待顾客的态度都很不好。这种糟糕的态度从下面的图片中也能看出，这个美丽的地方并没有得到很好的维护：到处都是空瓶子、塑料袋和废纸。房屋都受损严重：楼梯破损、阳台栏杆损坏、路面坑洼……这个地方既不干净也不安全。那里的员工不遵守规定，而且招牌上也没有清晰的价格。我们说的可是门票近16美元的地方。以这样的价格，每个人都应该受到热情的接待，价格清晰明了，员工应该准时上班，场地也应该干净整洁、安全可靠。
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