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Rick G
Mean-spirited Staff
Everhart Museum的点评
点评：I visited the Everhart Museum with two eight-year-olds and a two-year-old—who, remarkably, behaved better than the staff.
The children were excited, curious, soft-spoken, did not touch exhibits, did not run, and were genuinely respectful of the space. In other words, exactly the kind of young visitors you would imagine the museums wants.
Unfortunately, the security guards appeared to view children not as guests, but as personal irritants. The level of hostility directed at them was jarring. The two-year-old was repeatedly scolded for “walking too loudly”—an astonishing expectation to place on a toddler, and one no reasonable adult could believe is within a child’s control. The eight-year-olds, who were sweet, attentive, and polite, were still hovered over and corrected as if they were committing some grave offense simply by existing.
This wasn’t about protecting the exhibits. It was about power. The guards seemed far more interested in exercising whatever petty authority they have than creating a decent environment. There was no warmth, no discretion, no attempt at understanding—just constant reprimands delivered with visible irritation. Really lousy.
If the museum’s goal is to alienate families and teach children that museums are unwelcoming, joyless places policed by people who dislike them, then congratulations: mission accomplished. If not, management should seriously reconsider who they put in charge of guest interaction.
Museums should inspire curiosity. This experience inspired relief when we finally left. I want a refund.
The children were excited, curious, soft-spoken, did not touch exhibits, did not run, and were genuinely respectful of the space. In other words, exactly the kind of young visitors you would imagine the museums wants.
Unfortunately, the security guards appeared to view children not as guests, but as personal irritants. The level of hostility directed at them was jarring. The two-year-old was repeatedly scolded for “walking too loudly”—an astonishing expectation to place on a toddler, and one no reasonable adult could believe is within a child’s control. The eight-year-olds, who were sweet, attentive, and polite, were still hovered over and corrected as if they were committing some grave offense simply by existing.
This wasn’t about protecting the exhibits. It was about power. The guards seemed far more interested in exercising whatever petty authority they have than creating a decent environment. There was no warmth, no discretion, no attempt at understanding—just constant reprimands delivered with visible irritation. Really lousy.
If the museum’s goal is to alienate families and teach children that museums are unwelcoming, joyless places policed by people who dislike them, then congratulations: mission accomplished. If not, management should seriously reconsider who they put in charge of guest interaction.
Museums should inspire curiosity. This experience inspired relief when we finally left. I want a refund.
翻译：我带着两个八岁和一个两岁的孩子参观了埃弗哈特博物馆——令人惊讶的是，孩子们比工作人员表现得还要好。
孩子们兴致勃勃、充满好奇心，说话轻声细语，没有触摸展品，也没有奔跑，并且真正尊重了博物馆的空间。换句话说，他们正是博物馆所希望接待的年轻参观者。
然而，不幸的是，保安人员似乎并不把孩子们当作客人，而是当作令人厌烦的麻烦。他们对待孩子们的敌意令人震惊。那个两岁的孩子因为“走路声音太大”而被反复训斥——这对于一个蹒跚学步的孩子来说简直是匪夷所思，任何一个理智的成年人都不会相信孩子能够控制自己的行为。那两个八岁的孩子，他们可爱、懂事、有礼貌，却仍然被保安人员围着，被反复纠正，仿佛他们仅仅因为存在就犯了什么滔天大罪。
这并非是为了保护展品，而是为了维护权力。保安们似乎更热衷于行使他们那点可怜的权力，而不是营造一个良好的环境。他们没有丝毫热情，没有丝毫体谅，也没有丝毫尝试去理解游客——只有带着明显不耐烦的不断训斥。真是糟糕透了。
如果博物馆的目的是疏远家庭游客，并让孩子们觉得博物馆是冷漠无情、充满乐趣的地方，而且是由一群讨厌他们的人把关，那么恭喜你们：任务完成了。如果不是，管理层应该认真考虑一下负责接待游客的人员。
博物馆应该激发人们的好奇心。而这次经历让我们在离开时如释重负。我要退款。
孩子们兴致勃勃、充满好奇心，说话轻声细语，没有触摸展品，也没有奔跑，并且真正尊重了博物馆的空间。换句话说，他们正是博物馆所希望接待的年轻参观者。
然而，不幸的是，保安人员似乎并不把孩子们当作客人，而是当作令人厌烦的麻烦。他们对待孩子们的敌意令人震惊。那个两岁的孩子因为“走路声音太大”而被反复训斥——这对于一个蹒跚学步的孩子来说简直是匪夷所思，任何一个理智的成年人都不会相信孩子能够控制自己的行为。那两个八岁的孩子，他们可爱、懂事、有礼貌，却仍然被保安人员围着，被反复纠正，仿佛他们仅仅因为存在就犯了什么滔天大罪。
这并非是为了保护展品，而是为了维护权力。保安们似乎更热衷于行使他们那点可怜的权力，而不是营造一个良好的环境。他们没有丝毫热情，没有丝毫体谅，也没有丝毫尝试去理解游客——只有带着明显不耐烦的不断训斥。真是糟糕透了。
如果博物馆的目的是疏远家庭游客，并让孩子们觉得博物馆是冷漠无情、充满乐趣的地方，而且是由一群讨厌他们的人把关，那么恭喜你们：任务完成了。如果不是，管理层应该认真考虑一下负责接待游客的人员。
博物馆应该激发人们的好奇心。而这次经历让我们在离开时如释重负。我要退款。
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