Don't bother - New Owners, Standards Have Disappeared
Kinsale Harbour Cruises的点评
点评:We made our reservation a full 4 weeks in advance for a private 1-hour hire for a party of 15 people for my sister's Hen Weekend. We were then informed that ownership of the boat was changing hands, but were absolutely assured that our booking would be honoured. Just 4 days before our scheduled date, we called to reconfirm, and once again, we were told everything was set. Then, just one day later, we were informed that our booking was being cancelled because the boat was getting new carpet! This is completely unacceptable. We made the reservation well in advance, and we confirmed multiple times. To have our plans abruptly cancelled with no reasonable explanation is incredibly disappointing and unprofessional.
We ended up getting a last minute solution with 2 fantastic companies Kinsale Ocean Adventures & Wellness on The Water who looked after us to the highest standard, so I would highly recommend booking with them instead.
翻译:我们提前整整四周预订了15人参加我姐姐单身派对的1小时私人租赁服务。之后我们被告知船的所有权即将易主,但他们保证我们的预订一定会成功。就在预订日期前4天,我们再次打电话确认,他们再次告知我们一切安排妥当。然而,仅仅一天后,我们又被告知预订被取消,因为船上要换地毯!这完全令人无法接受。我们提前很久就预订了,也确认了多次。突然取消我们的计划,没有任何合理的解释,这真是令人失望,也非常不专业。
我们最终在最后一刻得到了两家很棒的公司的解决方案:Kinsale Ocean Adventures & Wellness on The Water,他们以最高的标准照顾我们,所以我强烈推荐选择他们。