点评:My last experience at Lifestyle cofresi was the worst!
Here’s a breakdown of the issues and concerns:
*🏚️ Resort Conditions*
- *Aging infrastructure*: Many guests have noted that parts of the resort feel outdated and in need of serious maintenance.
- *Room quality*: Mold, humidity, and inconsistent hot water are recurring complaints—especially in standard accommodations.
*🧑💼 Service & Staff*
- *Inconsistent service*: Reports suggest that staff communication is lacking, especially regarding access to amenities and restaurant reservations.
- *Empathy gap*: While some employees are praised, others seem disengaged or poorly trained in guest relations.
*🍽️ Dining Experience*
- *Restaurant closures*: Several venues are often closed for repairs or seasonal adjustments, limiting dining options.
- *Buffet quality*: Food at regular buffets is described as repetitive, restricted, and sometimes poorly managed. Bar drinks are low quality
*🏷️ VIP vs. Member Segmentation*
- *Confusing tier system*: The resort’s segmentation—VIP, Members Club, Owners Club—creates a hierarchy that can feel exclusionary. Even VIP guests face restrictions like the 3-night minimum for reserved restaurants, which undermines the “VIP” label.
翻译:我上次在 Lifestyle cofresi 的体验糟透了!
以下是问题和担忧的细分:
*🏚️ 度假村条件*
- *基础设施老化*:许多客人指出,度假村的部分设施感觉陈旧,需要认真维护。
- *房间质量*:霉菌、潮湿和热水供应不稳定是反复出现的投诉,尤其是在标准客房中。
*🧑💼 服务与员工*
- *服务不稳定*:报告显示,员工沟通不足,尤其是在使用便利设施和餐厅预订方面。
- *同理心缺失*:虽然一些员工受到赞扬,但其他员工似乎对宾客关系漠不关心或缺乏培训。
*🍽️ 用餐体验*
- *餐厅关闭*:一些餐厅经常因维修或季节性调整而关闭,导致用餐选择受限。
- *自助餐质量*:普通自助餐的食物重复、种类有限,有时管理不善。酒吧饮品质量低劣。
*🏷️ VIP 与会员等级划分*
- *令人困惑的等级制度*:度假村的等级划分——VIP、会员俱乐部、业主俱乐部——营造出一种令人感到排他性的等级制度。即使是 VIP 客人也面临限制,例如预订餐厅至少需要入住 3 晚,这削弱了“VIP”的标签。