旅行
账户
Tripadvisor用户
Disorganization penalizes the longtime customer
Massage Envy的点评
点评：I hate writing such a negative letter, I like to be the person that writes something positive.
I have been a member of Massage Envy for well over 10 years. Maybe 15…
I was in the Burlington MA location today and had a very negative experience with the manager on duty regarding my membership. When I asked for a regional/district manager contact, I was refused.
I have had to put my membership on hold a handful of times throughout the years due to injuries or hospitalizations and encountered some issues with paperwork, but overall have always been happy with my massages and enjoyed my membership as a nurse with chronic back pain.
Last March (2022), I spoke with the previous branch manager due to a payment issue. I believe her name was Danielle. I had been hospitalized at the time due to Covid and she double charged my account to bring it current. I was reminded that I had many session in my bank. (I believe 15-18)
I then called sometime later in spring/summer to update to a different debit card.
Then in November I called again and spoke with the manager when I found that the auto debits had not been going through. Danielle noted that it was an error on the branch’s part and reinstated my membership with no hiccups because it was not a member error. She once again reminded me that I had many sessions in my bank.
I now recently have finally booked sessions and after a session today, asked how many were in my bank and was told only 3. The receptionist was very polite, but I knew a manager would likely need to look at the issue.
When I looked to rectify this with the manager, I was met with a particularly argumentative woman who was only able to give me limited data as she was telling me my long standing membership was cancelled and dissolved last March and she “couldn’t see anything.” The November charges were now a “new” membership and everything was lost, and she told me that whatever Danielle told me must not have been accurate.
She did, however tell me there were multiple calls to me to update card info, but no notations of any of the other information, which I found incomplete and frustrating.
I was interrupted multiple times when I tried to explain what had happened.
At this point I asked to speak to someone above her and was refused.
As a long time Massage Envy member, I was disheartened to be treated so poorly and to have an administrative error penalize this many sessions that represents approximately over $1,000 of services.
I have been a member of Massage Envy for well over 10 years. Maybe 15…
I was in the Burlington MA location today and had a very negative experience with the manager on duty regarding my membership. When I asked for a regional/district manager contact, I was refused.
I have had to put my membership on hold a handful of times throughout the years due to injuries or hospitalizations and encountered some issues with paperwork, but overall have always been happy with my massages and enjoyed my membership as a nurse with chronic back pain.
Last March (2022), I spoke with the previous branch manager due to a payment issue. I believe her name was Danielle. I had been hospitalized at the time due to Covid and she double charged my account to bring it current. I was reminded that I had many session in my bank. (I believe 15-18)
I then called sometime later in spring/summer to update to a different debit card.
Then in November I called again and spoke with the manager when I found that the auto debits had not been going through. Danielle noted that it was an error on the branch’s part and reinstated my membership with no hiccups because it was not a member error. She once again reminded me that I had many sessions in my bank.
I now recently have finally booked sessions and after a session today, asked how many were in my bank and was told only 3. The receptionist was very polite, but I knew a manager would likely need to look at the issue.
When I looked to rectify this with the manager, I was met with a particularly argumentative woman who was only able to give me limited data as she was telling me my long standing membership was cancelled and dissolved last March and she “couldn’t see anything.” The November charges were now a “new” membership and everything was lost, and she told me that whatever Danielle told me must not have been accurate.
She did, however tell me there were multiple calls to me to update card info, but no notations of any of the other information, which I found incomplete and frustrating.
I was interrupted multiple times when I tried to explain what had happened.
At this point I asked to speak to someone above her and was refused.
As a long time Massage Envy member, I was disheartened to be treated so poorly and to have an administrative error penalize this many sessions that represents approximately over $1,000 of services.
翻译：我讨厌写这样一封消极的信，我喜欢成为写积极的东西的人。
我成为 Massage Envy 的成员已有 10 多年了。也许 15…
我今天在马萨诸塞州伯灵顿的位置，对值班经理关于我的会员资格有非常负面的体验。当我要求联系区域/地区经理时，我被拒绝了。
多年来，由于受伤或住院，我不得不暂停我的会员资格，并且在文书工作方面遇到了一些问题，但总的来说，我一直对我的按摩感到满意，并且作为一名患有慢性背痛的护士，我很享受我的会员资格。
去年 3 月（2022 年），由于付款问题，我与前任分行经理进行了交谈。我相信她的名字叫丹妮尔。由于 Covid，我当时住院了，她向我的账户收取了双倍费用以使其保持最新状态。我被提醒我在我的银行有很多会话。 （我相信15-18）
然后我在春夏晚些时候打电话更新到另一张借记卡。
然后在 11 月，当我发现汽车借记没有通过时，我再次打电话与经理交谈。 Danielle 注意到这是分支机构的错误，并没有打嗝地恢复了我的会员资格，因为这不是会员错误。她再次提醒我，我在我的银行有很多会议。
我最近终于预订了会议，今天会议结束后，我问我的银行里有多少人，被告知只有 3 人。接待员很有礼貌，但我知道经理可能需要考虑这个问题。
当我想与经理纠正这个问题时，我遇到了一位特别好辩的女士，她只能给我有限的数据，因为她告诉我我的长期会员资格在去年三月被取消并解散，她“看不到任何东西” ” 11 月的收费现在是“新”会员资格，一切都丢失了，她告诉我丹妮尔告诉我的任何事情都一定是不准确的。
她做到了，但告诉我有多个电话要求我更新卡信息，但没有任何其他信息的符号，我觉得这些信息不完整且令人沮丧。
当我试图解释发生的事情时，我多次被打断。
在这一点上，我要求和她上面的人说话，但被拒绝了。
作为 Massage Envy 的长期会员，我很沮丧地受到如此恶劣的对待，并且有一个管理错误惩罚了这么多代表大约超过 1,000 美元服务的会议。
我成为 Massage Envy 的成员已有 10 多年了。也许 15…
我今天在马萨诸塞州伯灵顿的位置，对值班经理关于我的会员资格有非常负面的体验。当我要求联系区域/地区经理时，我被拒绝了。
多年来，由于受伤或住院，我不得不暂停我的会员资格，并且在文书工作方面遇到了一些问题，但总的来说，我一直对我的按摩感到满意，并且作为一名患有慢性背痛的护士，我很享受我的会员资格。
去年 3 月（2022 年），由于付款问题，我与前任分行经理进行了交谈。我相信她的名字叫丹妮尔。由于 Covid，我当时住院了，她向我的账户收取了双倍费用以使其保持最新状态。我被提醒我在我的银行有很多会话。 （我相信15-18）
然后我在春夏晚些时候打电话更新到另一张借记卡。
然后在 11 月，当我发现汽车借记没有通过时，我再次打电话与经理交谈。 Danielle 注意到这是分支机构的错误，并没有打嗝地恢复了我的会员资格，因为这不是会员错误。她再次提醒我，我在我的银行有很多会议。
我最近终于预订了会议，今天会议结束后，我问我的银行里有多少人，被告知只有 3 人。接待员很有礼貌，但我知道经理可能需要考虑这个问题。
当我想与经理纠正这个问题时，我遇到了一位特别好辩的女士，她只能给我有限的数据，因为她告诉我我的长期会员资格在去年三月被取消并解散，她“看不到任何东西” ” 11 月的收费现在是“新”会员资格，一切都丢失了，她告诉我丹妮尔告诉我的任何事情都一定是不准确的。
她做到了，但告诉我有多个电话要求我更新卡信息，但没有任何其他信息的符号，我觉得这些信息不完整且令人沮丧。
当我试图解释发生的事情时，我多次被打断。
在这一点上，我要求和她上面的人说话，但被拒绝了。
作为 Massage Envy 的长期会员，我很沮丧地受到如此恶劣的对待，并且有一个管理错误惩罚了这么多代表大约超过 1,000 美元服务的会议。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
