点评:Our family owns two new Polaris RZR units. We were recently enjoying an off road run when we encountered a mechanical issue. I called Track Side unsure of what to do. We were 40 miles from our cabin.
Eric answered my phone call. He assured me he would do whatever he had to to get us back up and motoring.
Eric knew the trail we were riding. He arrived with Kyle within 15 minutes of my call. Together they diagnosed and made an adjustment to our new machine. Our family was back on the trail within 30 minutes.
In a world where sellers today forget you as you drive off the lot, we didn't experience that with Track Side. These guys understood the concerns of our family, responding with outstanding professionalism and expediency. Thank you Eric and Kyle. Thank you Track Side for standing behind the Polaris brand you sell! We are truly grateful.
翻译:我们家有两辆全新的北极星 RZR。最近,我们正在越野行驶时遇到了一个机械故障。我打电话给 Track Side,不知该怎么办。当时我们离小屋还有 40 英里。
Eric 接了我的电话。他向我保证,他会尽一切努力让我们重新上路。
Eric 对我们骑行的路线非常熟悉。我打电话后 15 分钟内,他和 Kyle 就赶到了。他们一起诊断并调整了我们的新车。30 分钟内,我们一家就重新上路了。
如今,卖家会在你开车离开停车场时就把你忘了,但在 Track Side,我们从未遇到过这种情况。他们理解我们一家人的担忧,并以卓越的专业精神和快速响应迅速地做出了回应。谢谢 Eric 和 Kyle。感谢 Track Side 一直以来对北极星品牌的支持!我们由衷地感谢。