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Venture57****
Terrible customer service
Brewing Tree Beer Company的点评
点评：Terrible customer service. Ordered food from The Scratch Kitchen and it was cold. Went to get it when buzzer went off and it was cold. Went back to ask for hot food and they closed the window on us and the manager would not speak to us. Brewery manager Mark pulled my husband aside and tried to escalate their error. My husband calmly explained that the food was cold. I went back to ask for a refund since we had no food and the manager would not speak to me and told me to see the manager Mark at the brewery, which is her husband. I asked for a refund and he told me we had our food and I said yes but it was cold and we’d like warm/hot food and he told me we didn’t go up when our buzzer went of but we did. He told me he did not believe me and was a total jerk. Walked abruptly to the register, handed me cash and said to never come back. Not sure how asking for our food to be hot escalated to them acting like compete jerks but we will not be back and will let others know. Very bad customer service and obviously issues with the husband and wife that are running these businesses.
翻译：糟糕的客户服务。在The Scratch Kitchen点了餐，结果餐食是冷的。门铃响了，我们去取餐，结果还是冷的。我们回去想要热食，结果他们关上了窗户，经理也不理我们。啤酒厂经理马克把我丈夫拉到一边，试图把错误升级。我丈夫平静地解释说食物是冷的。我回去要求退款，因为我们没有食物，经理也不理我，让我去找啤酒厂的经理马克，也就是她的丈夫。我要求退款，他告诉我我们点了餐，我答应了，但是餐食是冷的，我们想要热的/热的。他告诉我，门铃响了，我们没去，但我们去了。他说他不相信我，是个十足的混蛋。他粗鲁地走到收银台，递给我现金，说我再也不来了。不知道为什么，我们要求食物要热，结果升级到他们这种程度，就像个十足的混蛋，但我们不会再来了，也会告诉其他人。客户服务非常糟糕，而且显然经营这些企业的丈夫和妻子存在问题。
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