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Vacation from hell and Josh should be fired
Wahweap Marina的点评
点评：AVOID WAHWEAP MARINA — WORST VACATION OF MY LIFE
We rented two houseboats here mid-July to the 24th. Ours, the Discovery XL, was a filthy, falling-apart wreck that should've been retired or burned years ago. Half-broken range, ripped canvas top, spiders and webs everywhere — and it reeked like a sewage dump the second we boarded.
We had a cleaning crew sent out before departure, and even they told us straight up: the boat had NOT been cleaned before it was rented to us. They did their best to clean the boat and make minor repairs in the one hour they had, but it wasn't enough. There was a raw sewage smell that blew through the A/C vents at random times for hours— and we couldn't shut the A/C off in 100+ degree heat, so we were stuck breathing it in for the entire trip. Imagine trying to go to sleep and your stuck breathing in raw sewage.
On top of that, every single sliding door on the boat is old and busted. The tracks are so warped that the doors are a struggle to open at all. The slider in the back has a broken lock, so it just slides open and shut on its own all day long wasting A/C and letting the heat in— every door on this busted up boat needs to be replaced.
Another employee told us the real problem: this company doesn't actually repair the houseboats. They slap a temporary fix on it and hope it holds. That's exactly what this boat felt like — a floating liability/ porta-pottie.
Josh, the manager, should be fired. Zero empathy, zero accountability. When we complained, he tried to blame US for not asking to switch boats — even though we were told everything was booked and no one offered us that option. A manager who already knew the boat wasn't cleaned and blames the customer anyway has no business managing anything.
Do yourself a favor and rent from Antelope Marina instead — their boats look like they are actually maintained. Don't waste your time and money on a houseboat from this marina like we did, it was a vacation from hell.
We rented two houseboats here mid-July to the 24th. Ours, the Discovery XL, was a filthy, falling-apart wreck that should've been retired or burned years ago. Half-broken range, ripped canvas top, spiders and webs everywhere — and it reeked like a sewage dump the second we boarded.
We had a cleaning crew sent out before departure, and even they told us straight up: the boat had NOT been cleaned before it was rented to us. They did their best to clean the boat and make minor repairs in the one hour they had, but it wasn't enough. There was a raw sewage smell that blew through the A/C vents at random times for hours— and we couldn't shut the A/C off in 100+ degree heat, so we were stuck breathing it in for the entire trip. Imagine trying to go to sleep and your stuck breathing in raw sewage.
On top of that, every single sliding door on the boat is old and busted. The tracks are so warped that the doors are a struggle to open at all. The slider in the back has a broken lock, so it just slides open and shut on its own all day long wasting A/C and letting the heat in— every door on this busted up boat needs to be replaced.
Another employee told us the real problem: this company doesn't actually repair the houseboats. They slap a temporary fix on it and hope it holds. That's exactly what this boat felt like — a floating liability/ porta-pottie.
Josh, the manager, should be fired. Zero empathy, zero accountability. When we complained, he tried to blame US for not asking to switch boats — even though we were told everything was booked and no one offered us that option. A manager who already knew the boat wasn't cleaned and blames the customer anyway has no business managing anything.
Do yourself a favor and rent from Antelope Marina instead — their boats look like they are actually maintained. Don't waste your time and money on a houseboat from this marina like we did, it was a vacation from hell.
翻译：切勿选择瓦赫韦普码头——这是我一生中最糟糕的度假经历
七月中旬至24日，我们在这里租了两艘船屋。我们住的那艘“Discovery XL”简直就是一艘破烂不堪、脏得要命的废船，早该报废或烧毁了。炉灶半坏，帆布顶棚破损，到处都是蜘蛛和蜘蛛网——我们一上船就闻到一股类似化粪池的恶臭。
我们在出发前特意请了清洁人员来打扫，但连他们都直截了当地告诉我们：这艘船在租给我们之前根本没被清洁过。他们竭尽全力在仅有一个小时的时间里清理船只并进行些许维修，但依然不够。好几个小时里，空调出风口时不时会飘出一股未经处理的污水气味——而在100多度的酷热天气中我们又无法关闭空调，因此整个旅程中我们都不得不呼吸着那种难闻的气味。可以想象一下，当你试图入睡时却不得不一直吸入这种污臭气体是什么感受。
除此之外，船上所有的滑动门都又旧又坏。滑轨严重变形，以至于门根本难以打开。后部的滑动门锁也坏了，所以它整天都会自动开合，既浪费空调能源又让热空气钻进来——这艘破烂不堪的船上所有门都得换掉了。
另一位员工告诉我们真正的问题所在：这家公司其实并不真正维修船屋。他们只是做些临时修补，指望能凑合用下去。这艘船给人的感觉也正是如此——一个会漂动的“累赘”/移动式厕所罢了。
乔希那个经理应该被解雇。毫无同理心，也毫无责任感。当我们提出投诉时，他试图把责任推到我们身上，说我们没要求换船——可实际上我们被告知所有船只都已被预订，根本没人给我们提供这个选择。一个明明知道船只没清洁却还责怪顾客的经理，根本不配担任管理职务。
为了自己好，还是去Antelope Marina租船吧——他们的船只看起来确实得到了妥善维护。千万别像我们一样，把时间和金钱浪费在从这个码头租用的游艇上——那简直是一次糟糕透顶的度假经历。
七月中旬至24日，我们在这里租了两艘船屋。我们住的那艘“Discovery XL”简直就是一艘破烂不堪、脏得要命的废船，早该报废或烧毁了。炉灶半坏，帆布顶棚破损，到处都是蜘蛛和蜘蛛网——我们一上船就闻到一股类似化粪池的恶臭。
我们在出发前特意请了清洁人员来打扫，但连他们都直截了当地告诉我们：这艘船在租给我们之前根本没被清洁过。他们竭尽全力在仅有一个小时的时间里清理船只并进行些许维修，但依然不够。好几个小时里，空调出风口时不时会飘出一股未经处理的污水气味——而在100多度的酷热天气中我们又无法关闭空调，因此整个旅程中我们都不得不呼吸着那种难闻的气味。可以想象一下，当你试图入睡时却不得不一直吸入这种污臭气体是什么感受。
除此之外，船上所有的滑动门都又旧又坏。滑轨严重变形，以至于门根本难以打开。后部的滑动门锁也坏了，所以它整天都会自动开合，既浪费空调能源又让热空气钻进来——这艘破烂不堪的船上所有门都得换掉了。
另一位员工告诉我们真正的问题所在：这家公司其实并不真正维修船屋。他们只是做些临时修补，指望能凑合用下去。这艘船给人的感觉也正是如此——一个会漂动的“累赘”/移动式厕所罢了。
乔希那个经理应该被解雇。毫无同理心，也毫无责任感。当我们提出投诉时，他试图把责任推到我们身上，说我们没要求换船——可实际上我们被告知所有船只都已被预订，根本没人给我们提供这个选择。一个明明知道船只没清洁却还责怪顾客的经理，根本不配担任管理职务。
为了自己好，还是去Antelope Marina租船吧——他们的船只看起来确实得到了妥善维护。千万别像我们一样，把时间和金钱浪费在从这个码头租用的游艇上——那简直是一次糟糕透顶的度假经历。
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