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David V F
50th birthday experience gone horribly wrong!
Club Brava的点评
点评：I chose Club Brava to bring in my 50th while vacationing in Puerto Rico earlier this month. It all seemed so promising. I was encouraged by the reasonable VIP pricing and timely responses from "Billy" and "Adam" when making my 3/15 reservation for 15 people; 10 guys and 5 gals. There were 7 of us celebrating March birthdays; 5 guys and 2 gals. We refer to our celebration as "Pisces Bash," and this one was proving to be the biggest, the largest yet! We spent the earlier part of the day doing a casual hike in the El Yunque Rainforest followed by a relaxing stop at Luquillo Beach. That was followed by a fantastic dinner at the Meat Market which is collocated in the Fairmont El San Juan Hotel with Club Brava. When my party and I arrived to the club just after midnight 3/16 - my actual birthday, things went south very quickly.
First, I never received guidance Adam about the strict dress code (two of my friends were denied entry because they were wearing shorts; we saw a woman wearing shorts after entering the club. She also was of a different race than me and my party.)
Second, my "table" was very small and only provided seating for five (keep in again that my original group size was 15; 10 men and 5 women), and there was no place for our drinks to rest when we were not drinking them. There was no table. It was more like a booth.
Bryana did her best to serve my party but forewarned me that as the night progressed, she was going to be "busy" and may not be immediately available if we needed her right away. To make matters worse, she misspelled "Pisces" on our birthday sign. I became most disheartened when Bryana inquired around 2:30am how much longer I would be staying. Unabashedly, she shared that she was interested in reselling our VIP "table." :(
The worst part, perhaps, is when I viewed my receipt after I returned home. I noticed that there was an extra tip in the amount of $176.45 that I did not authorize. It also did not reflect, or was not adjusted for, the deposit in the amount of $262.50 that I made to secure my reservations.
To date, I have only received an apology from "Adam" in the form of a text. There has been no response from Club Brava's management.
First, I never received guidance Adam about the strict dress code (two of my friends were denied entry because they were wearing shorts; we saw a woman wearing shorts after entering the club. She also was of a different race than me and my party.)
Second, my "table" was very small and only provided seating for five (keep in again that my original group size was 15; 10 men and 5 women), and there was no place for our drinks to rest when we were not drinking them. There was no table. It was more like a booth.
Bryana did her best to serve my party but forewarned me that as the night progressed, she was going to be "busy" and may not be immediately available if we needed her right away. To make matters worse, she misspelled "Pisces" on our birthday sign. I became most disheartened when Bryana inquired around 2:30am how much longer I would be staying. Unabashedly, she shared that she was interested in reselling our VIP "table." :(
The worst part, perhaps, is when I viewed my receipt after I returned home. I noticed that there was an extra tip in the amount of $176.45 that I did not authorize. It also did not reflect, or was not adjusted for, the deposit in the amount of $262.50 that I made to secure my reservations.
To date, I have only received an apology from "Adam" in the form of a text. There has been no response from Club Brava's management.
翻译：本月初，我在波多黎各度假时选择了 Club Brava 庆祝我的 50 岁生日。一切看起来都很有希望。当我为 3 月 15 日的 15 人（10 名男性和 5 名女性）预订时，合理的 VIP 价格和“Billy”和“Adam”的及时回复让我感到鼓舞。我们中有 7 人庆祝三月生日，5 名男性和 2 名女性。我们将我们的庆祝活动称为“双鱼座狂欢”，事实证明，这次是规模最大的一次，也是迄今为止规模最大的一次！我们花了一天的早些时候在 El Yunque 雨林悠闲地徒步旅行，然后在 Luquillo 海滩休息了一会儿。随后，我们在肉类市场享用了美味的晚餐，该市场与 Club Brava 一起在 Fairmont El San Juan 酒店举行。当我和我的团队在 3 月 16 日午夜刚过后到达俱乐部时——这是我的生日，事情很快就变糟了。首先，我从未收到 Adam 关于严格着装要求的指导（我的两个朋友因为穿着短裤而被拒绝入场；我们进入俱乐部后看到一个女人穿着短裤。她和我以及我的同伴属于不同的种族。）
其次，我的“桌子”很小，只能坐五个人（再次提醒，我原来的团体人数是 15 人；10 名男性和 5 名女性），当我们不喝酒时，没有地方放我们的饮料。没有桌子。它更像是一个摊位。
Bryana 尽了最大努力为我的同伴服务，但她事先警告我，随着夜幕降临，她会变得“忙碌”，如果我们马上需要她，她可能无法立即提供服务。更糟糕的是，她在我们的生日标志上拼错了“双鱼座”。当 Bryana 在凌晨 2:30 左右询问我还要待多久时，我感到非常沮丧。她毫不掩饰地表示，她有兴趣转售我们的 VIP“桌子”。 :(
最糟糕的部分可能是我回家后查看收据时。我发现有一笔额外的 176.45 美元小费是我没有授权的。它也没有反映或调整我为确保预订而支付的 262.50 美元押金。
到目前为止，我只收到了“亚当”以短信形式发来的道歉。Club Brava 管理层尚未做出任何回应。
其次，我的“桌子”很小，只能坐五个人（再次提醒，我原来的团体人数是 15 人；10 名男性和 5 名女性），当我们不喝酒时，没有地方放我们的饮料。没有桌子。它更像是一个摊位。
Bryana 尽了最大努力为我的同伴服务，但她事先警告我，随着夜幕降临，她会变得“忙碌”，如果我们马上需要她，她可能无法立即提供服务。更糟糕的是，她在我们的生日标志上拼错了“双鱼座”。当 Bryana 在凌晨 2:30 左右询问我还要待多久时，我感到非常沮丧。她毫不掩饰地表示，她有兴趣转售我们的 VIP“桌子”。 :(
最糟糕的部分可能是我回家后查看收据时。我发现有一笔额外的 176.45 美元小费是我没有授权的。它也没有反映或调整我为确保预订而支付的 262.50 美元押金。
到目前为止，我只收到了“亚当”以短信形式发来的道歉。Club Brava 管理层尚未做出任何回应。
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