点评:We had booked 2 e bikes to be delivered and collected from accommodation we were staying at. Unfortunately two days before the hire my husband became ill. I emailed Toby to cancel and asked for a refund. He said I hadn't given him enough notice of the cancellation and he would not be able to refund. He said that he would honour the booking for another time. We were in the area on holiday and live 5 hours drive away, so booking for another time was not possible. I asked if he would meet us half way with a refund. I have heard nothing back!! This is disappointing as he didn't have to use petrol to bring the bikes to us or collect them and he didn't have to charge them up for us to use. I appreciate that he has a business to run but also by giving him 48 hours notice, I feel he had time to rehire them out. Refunding half would have been a nice gesture
翻译:我们预订了两辆电动自行车,需要送货上门,并从我们住的住处取车。不幸的是,我丈夫在租车前两天生病了。我给托比发了邮件取消预订并要求退款。他说我取消预订的时间太短,所以他无法退款。他说他会同意下次预订。我们当时正在附近度假,开车5个小时,所以无法再预订。我问他是否愿意中途和我们见面并退款。但我没有收到任何回复!!这真令人失望,因为他不用加油把自行车送到我们这里或取车,也不需要充电让我们使用。我很理解他有生意要做,而且提前48小时通知他,我觉得他有时间把自行车重新租出去。如果能退一半的钱就更好了。