旅行
账户
Linda J
Bad start to our visit
The Hampton Spa at Redwood的点评
点评：My daughter booked us a spa package including treatments each for a birthday treat, we were both really looking forward to a lovely afternoon together relaxing in the spa and enjoying our massage and facials.
We were warmly welcomed by Katie and she explained what time our treatments were and showed us around. After being left in the changing rooms to get ready a few ladies entered after what I imagine was a class in the members/residents area. Whilst getting changed into her swimwear my daughter was rudely approached by one of the residents who very loudly proclaimed that she was wearing an inappropriate bikini and that bikinis were not allowed in the spa and that only full swimsuits can be worn and that there was a sign in the changing area stating this. This is not correct! She continued to say the same thing whilst looking my daughter up and down disapprovingly. I was also wearing a bikini and as there were other ladies in the changing area, this made us feel really uncomfortable and embarrassed, we said we wern’t aware as there was nothing in the communication from Hampton Spa to say this was a rule. We had only been in there for a few minutes and really just felt like leaving. It was a horrible start to what should have been a lovely afternoon.
We went into the pool area to get away from the situation but I certainly didn’t feel comfortable to enjoy the facilities.
If my review was only for Katie the Spa therapist it would definitely be a five start review, she was amazing when I told her what happened and was extremely apologetic about the situation which made me feel more relaxed, my massage was outstanding and I highly recommend her for this,
All in all our experience at the Hampton Spa had two sides, great treatment from Katie and appalling treatment from a very rude resident or club member. The way she treated us with such confidence makes me feel she has done this before as I can’t believe we have been the only people to wear a bikini at this spa that she felt like confronting.
The Spa facilities themselves are lovely, a little small and I imagine can feel full even when not that many people are in as there are only six beds poolside to relax on. As long as its not busy it would be a nice little tranquil place to relax for a few hours, they could possibly do with offering gowns to Spa guests and also somewhere other than a jug at the front desk to get some water if you’ve not remembered to take some with you.
We were warmly welcomed by Katie and she explained what time our treatments were and showed us around. After being left in the changing rooms to get ready a few ladies entered after what I imagine was a class in the members/residents area. Whilst getting changed into her swimwear my daughter was rudely approached by one of the residents who very loudly proclaimed that she was wearing an inappropriate bikini and that bikinis were not allowed in the spa and that only full swimsuits can be worn and that there was a sign in the changing area stating this. This is not correct! She continued to say the same thing whilst looking my daughter up and down disapprovingly. I was also wearing a bikini and as there were other ladies in the changing area, this made us feel really uncomfortable and embarrassed, we said we wern’t aware as there was nothing in the communication from Hampton Spa to say this was a rule. We had only been in there for a few minutes and really just felt like leaving. It was a horrible start to what should have been a lovely afternoon.
We went into the pool area to get away from the situation but I certainly didn’t feel comfortable to enjoy the facilities.
If my review was only for Katie the Spa therapist it would definitely be a five start review, she was amazing when I told her what happened and was extremely apologetic about the situation which made me feel more relaxed, my massage was outstanding and I highly recommend her for this,
All in all our experience at the Hampton Spa had two sides, great treatment from Katie and appalling treatment from a very rude resident or club member. The way she treated us with such confidence makes me feel she has done this before as I can’t believe we have been the only people to wear a bikini at this spa that she felt like confronting.
The Spa facilities themselves are lovely, a little small and I imagine can feel full even when not that many people are in as there are only six beds poolside to relax on. As long as its not busy it would be a nice little tranquil place to relax for a few hours, they could possibly do with offering gowns to Spa guests and also somewhere other than a jug at the front desk to get some water if you’ve not remembered to take some with you.
翻译：我女儿为我们预订了一个水疗套餐，包括每人一次生日礼物的理疗，我们都非常期待一个美好的下午，一起在水疗中心放松身心，享受按摩和面部护理。
凯蒂热情地欢迎了我们，她向我们解释了理疗的时间，并带我们参观了四周。我们被留在更衣室准备，几位女士进来了，我猜是会员/居民区的一堂课。当我女儿换泳衣时，一位居民粗鲁地走近我女儿，大声宣布她穿的比基尼不合适，水疗中心不允许穿比基尼，只能穿全套泳衣，更衣区有标牌说明这一点。这不对！她继续说同样的话，同时不赞同地上下打量着我女儿。我也穿着比基尼，更衣区还有其他女士，这让我们感到非常不舒服和尴尬，我们说我们不知道，因为汉普顿水疗中心的沟通中没有说这是规定。我们只在那里待了几分钟，就真的想离开了。这本该是一个美好的下午，但却是一个糟糕的开始。
我们去了泳池区，想逃离这种状况，但我肯定没有感到舒适，无法享受这些设施。
如果我的评论只针对水疗治疗师凯蒂，那我肯定会给五星好评，当我告诉她发生的事情时，她表现得很棒，并对这种情况表示了极大的歉意，这让我感觉更放松了，我的按摩非常棒，我强烈推荐她，
总而言之，我们在汉普顿水疗中心的体验有两面性，凯蒂的治疗很棒，而一位非常粗鲁的居民或俱乐部成员的治疗很糟糕。她如此自信地对待我们，让我觉得她以前也这样做过，因为我不敢相信我们是这个水疗中心唯一一个她想与之对抗的穿比基尼的人。
水疗设施本身很漂亮，有点小，我想即使没有那么多人，也会感觉很拥挤，因为泳池边只有六张床可以放松。只要不是太忙，这里就是一个可以放松几个小时的安静小地方，他们可以为水疗中心的客人提供浴袍，而且除了前台的水壶外，还可以在其他地方接水，如果你忘了带水的话。
凯蒂热情地欢迎了我们，她向我们解释了理疗的时间，并带我们参观了四周。我们被留在更衣室准备，几位女士进来了，我猜是会员/居民区的一堂课。当我女儿换泳衣时，一位居民粗鲁地走近我女儿，大声宣布她穿的比基尼不合适，水疗中心不允许穿比基尼，只能穿全套泳衣，更衣区有标牌说明这一点。这不对！她继续说同样的话，同时不赞同地上下打量着我女儿。我也穿着比基尼，更衣区还有其他女士，这让我们感到非常不舒服和尴尬，我们说我们不知道，因为汉普顿水疗中心的沟通中没有说这是规定。我们只在那里待了几分钟，就真的想离开了。这本该是一个美好的下午，但却是一个糟糕的开始。
我们去了泳池区，想逃离这种状况，但我肯定没有感到舒适，无法享受这些设施。
如果我的评论只针对水疗治疗师凯蒂，那我肯定会给五星好评，当我告诉她发生的事情时，她表现得很棒，并对这种情况表示了极大的歉意，这让我感觉更放松了，我的按摩非常棒，我强烈推荐她，
总而言之，我们在汉普顿水疗中心的体验有两面性，凯蒂的治疗很棒，而一位非常粗鲁的居民或俱乐部成员的治疗很糟糕。她如此自信地对待我们，让我觉得她以前也这样做过，因为我不敢相信我们是这个水疗中心唯一一个她想与之对抗的穿比基尼的人。
水疗设施本身很漂亮，有点小，我想即使没有那么多人，也会感觉很拥挤，因为泳池边只有六张床可以放松。只要不是太忙，这里就是一个可以放松几个小时的安静小地方，他们可以为水疗中心的客人提供浴袍，而且除了前台的水壶外，还可以在其他地方接水，如果你忘了带水的话。
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