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Very bad experience& unprofessional response
Karagiri的点评
点评：Order ##KRGR218055
For the above order I received the product on 13 th june 2025. I collected it on 14 th from my office.The quality of the saree was very bad, I submitted return request on 14 th on their website .The form went through & i saw thank you message but no confirmation mail or message was sent to me on my mail id.
I waited for 2 days thinking a return pick up will be arranged. On enquiring further ,the customer service PPL informed not possible as we did not receive your return request. I spoke on 16 th. Their reply is 2 days of return period are over so product can't be returned. such a pathetic response I have mailed& called on different dates but ..they just respond 2 days of return period is over.
Intention is very clear to delivery a substandard product & have no scope of return .Unfortunately got into a trap of unprofessional marketing setup.Extremrly bad experience for this online shopping
urgent response to rectify the mistake is expected.
For the above order I received the product on 13 th june 2025. I collected it on 14 th from my office.The quality of the saree was very bad, I submitted return request on 14 th on their website .The form went through & i saw thank you message but no confirmation mail or message was sent to me on my mail id.
I waited for 2 days thinking a return pick up will be arranged. On enquiring further ,the customer service PPL informed not possible as we did not receive your return request. I spoke on 16 th. Their reply is 2 days of return period are over so product can't be returned. such a pathetic response I have mailed& called on different dates but ..they just respond 2 days of return period is over.
Intention is very clear to delivery a substandard product & have no scope of return .Unfortunately got into a trap of unprofessional marketing setup.Extremrly bad experience for this online shopping
urgent response to rectify the mistake is expected.
翻译：订单号 ##KRGR218055
对于上述订单，我于2025年6月13日收到了产品。14日我到办公室取货。纱丽的质量非常差，我于14日在他们的网站上提交了退货申请。申请表通过了，我看到了感谢信息，但没有收到任何确认邮件或消息。
我等了两天，以为会安排取货。进一步询问后，客服人员告知我们无法取货，因为我们没有收到您的退货申请。我于16日联系了他们。他们的回复是2天的退货期已过，因此产品无法退货。如此糟糕的回复，我曾在不同的日期发送邮件和致电，但他们只是回复说2天的退货期已过。
意图非常明显，就是交付不合格产品，并且不提供退货。不幸的是，我落入了不专业营销机构的陷阱。这次网购体验非常糟糕。希望尽快纠正错误。
对于上述订单，我于2025年6月13日收到了产品。14日我到办公室取货。纱丽的质量非常差，我于14日在他们的网站上提交了退货申请。申请表通过了，我看到了感谢信息，但没有收到任何确认邮件或消息。
我等了两天，以为会安排取货。进一步询问后，客服人员告知我们无法取货，因为我们没有收到您的退货申请。我于16日联系了他们。他们的回复是2天的退货期已过，因此产品无法退货。如此糟糕的回复，我曾在不同的日期发送邮件和致电，但他们只是回复说2天的退货期已过。
意图非常明显，就是交付不合格产品，并且不提供退货。不幸的是，我落入了不专业营销机构的陷阱。这次网购体验非常糟糕。希望尽快纠正错误。
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