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SNOWEVO的点评
点评：We have booked two holidays with Snowevo. Our first trip was a ski holiday in Serbia last year which went smoothly, which is why we felt confident booking a second trip to Andorra this past February.
Unfortunately, the Andorra trip was a different experience entirely. From the third day onward, ski passes were not sent to us until the morning of each skiing day, causing repeated late starts. On the final day, no passes were sent at all, forcing us to purchase them ourselves. We were assured a refund would follow.
To make matters worse, we then discovered 2 of our return flight had been booked for the wrong date. Despite this being an error on the operator’s part, we received no assistance in resolving it and were left to rebook and cover the additional costs ourselves. Again, we were promised a full refund.
That was three months ago. We are still waiting for €600. Every week we received promises that the money would be sent, none were kept
Unfortunately, the Andorra trip was a different experience entirely. From the third day onward, ski passes were not sent to us until the morning of each skiing day, causing repeated late starts. On the final day, no passes were sent at all, forcing us to purchase them ourselves. We were assured a refund would follow.
To make matters worse, we then discovered 2 of our return flight had been booked for the wrong date. Despite this being an error on the operator’s part, we received no assistance in resolving it and were left to rebook and cover the additional costs ourselves. Again, we were promised a full refund.
That was three months ago. We are still waiting for €600. Every week we received promises that the money would be sent, none were kept
翻译：我们通过Snowevo预订了两次假期。第一次是去年在塞尔维亚的滑雪之旅，一切都很顺利，所以我们很放心地预订了今年二月的安道尔之旅。
不幸的是，安道尔之旅完全是另一番体验。从第三天开始，滑雪通行证直到每天滑雪当天早上才发送给我们，导致我们多次迟到。最后一天，通行证竟然没有发送，我们不得不自行购买。他们承诺会退款。
更糟糕的是，我们发现两张返程机票的日期都订错了。尽管这是运营商的错误，但他们没有提供任何帮助，我们只能自行重新预订并承担额外的费用。他们再次承诺会全额退款。
这已经是三个月前的事了。我们至今仍未收到600欧元的退款。他们每周都承诺会退款，但一次也没有兑现。
不幸的是，安道尔之旅完全是另一番体验。从第三天开始，滑雪通行证直到每天滑雪当天早上才发送给我们，导致我们多次迟到。最后一天，通行证竟然没有发送，我们不得不自行购买。他们承诺会退款。
更糟糕的是，我们发现两张返程机票的日期都订错了。尽管这是运营商的错误，但他们没有提供任何帮助，我们只能自行重新预订并承担额外的费用。他们再次承诺会全额退款。
这已经是三个月前的事了。我们至今仍未收到600欧元的退款。他们每周都承诺会退款，但一次也没有兑现。
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