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Tracey E
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Flip Out Doncaster的点评
点评：Very disappointed with our recent visit to Flip Out. My daughter and her friends were enjoying themselves doing flips on the trampolines, just like many others around them. However, they were singled out and told that if they continued flipping, they would be kicked out. Meanwhile, other children were clearly allowed to keep flipping without any issue.
The staff members who delivered the warning were barely older than the kids themselves and came across as unprofessional and inconsistent in applying the rules. It felt unfair and honestly a bit humiliating for the girls, especially when they were doing the exact same thing as others who weren’t being told off.
When one of the girls pointed out that other people were flipping—and that the place is literally called Flip Out—she was told she was being rude. That kind of response is completely unnecessary and shows a lack of maturity and training on the part of the staff.
If flips aren’t allowed, that should be made clear to everyone and enforced consistently—not selectively. This double standard really ruined what should have been a fun outing.
Also, it’s a bit odd that your online advertising and promo videos show people flipping, yet customers are apparently not allowed to do the same in the venue. Maybe it shouldn’t be called Flip Out if you’re not actually allowed to flip.
I emailed Flip Out about this and requested a refund—but I haven’t heard anything back. Based on this experience and the lack of customer service, we won’t be returning.
The staff members who delivered the warning were barely older than the kids themselves and came across as unprofessional and inconsistent in applying the rules. It felt unfair and honestly a bit humiliating for the girls, especially when they were doing the exact same thing as others who weren’t being told off.
When one of the girls pointed out that other people were flipping—and that the place is literally called Flip Out—she was told she was being rude. That kind of response is completely unnecessary and shows a lack of maturity and training on the part of the staff.
If flips aren’t allowed, that should be made clear to everyone and enforced consistently—not selectively. This double standard really ruined what should have been a fun outing.
Also, it’s a bit odd that your online advertising and promo videos show people flipping, yet customers are apparently not allowed to do the same in the venue. Maybe it shouldn’t be called Flip Out if you’re not actually allowed to flip.
I emailed Flip Out about this and requested a refund—but I haven’t heard anything back. Based on this experience and the lack of customer service, we won’t be returning.
翻译：我们最近去Flip Out玩得非常失望。我女儿和她的朋友们正像周围的其他人一样，在蹦床上玩着空翻，玩得不亦乐乎。然而，她们却被单独挑出来，并被告知如果继续空翻，就会被赶出去。与此同时，其他孩子却可以继续空翻，没有任何问题。
发出警告的工作人员年龄只比孩子们大不了多少，而且在执行规则方面显得非常不专业，前后矛盾。这让这些女孩感到不公平，说实话，这有点羞辱她们，尤其是当她们和其他没有被训斥的孩子们做着完全一样的事情的时候。
当一个女孩指出其他人也在空翻——而且这个地方就叫Flip Out——她被告知她很粗鲁。这种回应完全没有必要，而且表明工作人员缺乏成熟度和培训。
如果不允许空翻，就应该向所有人明确说明，并始终如一地执行——而不是选择性地执行。这种双重标准真的毁了一场本该充满乐趣的郊游。
另外，你们的在线广告和宣传视频里有人在翻跟头，但顾客在店里显然不允许翻跟头，这有点奇怪。如果你们真的不允许翻跟头，或许就不应该叫“Flip Out”了。
我给Flip Out发了邮件，要求退款，但至今没有收到任何回复。鉴于这次经历以及糟糕的客户服务，我们不会再来了。
发出警告的工作人员年龄只比孩子们大不了多少，而且在执行规则方面显得非常不专业，前后矛盾。这让这些女孩感到不公平，说实话，这有点羞辱她们，尤其是当她们和其他没有被训斥的孩子们做着完全一样的事情的时候。
当一个女孩指出其他人也在空翻——而且这个地方就叫Flip Out——她被告知她很粗鲁。这种回应完全没有必要，而且表明工作人员缺乏成熟度和培训。
如果不允许空翻，就应该向所有人明确说明，并始终如一地执行——而不是选择性地执行。这种双重标准真的毁了一场本该充满乐趣的郊游。
另外，你们的在线广告和宣传视频里有人在翻跟头，但顾客在店里显然不允许翻跟头，这有点奇怪。如果你们真的不允许翻跟头，或许就不应该叫“Flip Out”了。
我给Flip Out发了邮件，要求退款，但至今没有收到任何回复。鉴于这次经历以及糟糕的客户服务，我们不会再来了。
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