旅行
账户
munashe r
Worst bowling place, rude staff and manager
Tenpin Chichester的点评
点评：Worst experience ever. Do not waste your lovely time and money at this place, terrible service and the staff is so rude, especially the manager by the name Ellie.
We bought bowling games and drinks online through the Frenzy Friday promo, our slot was between 1800hrs to 2000hrs. We got there at 1750 and after checking in we were told to wait for 10mins and they will show us were to go, but we waited for 30mins and no one came and they were just avoiding us, until I had to go and ask again and the response wasn't very good and professional. However, after another 10 more minutes they managed to give us our bowling space for 4 adults. You can't believe what happened next, they came with all the drinks we had ordered for the night all at once and the beers and drinks were all opened, and I asked the waiter why did they do that, because no one in their right state of mind would bring 8 pints of draught beer at once for 2 people, how are we going to have all that beer at once? The waiter responded that's what we do here when you order online, and I told them you never mentioned that to us, neither is it mentioned online...because we now have our beers opened in the public, and people are just passing by, coughing and whatever and our drinks not covered. He then called the manager Ellie who just came and said am afraid there is nothing we can do and if you don't need the beer we can just take it back and put it in the bar for no refund. I then tried to reason with her to at least cover our beers and put them in a fridge to maintain the cold temperature but she refused and said to us we were not being reasonable and threatened us saying she will call her 2 security guards to throw us out of the area. She was very rude, that's not how you treat customers. When the waiter said let me call the manager she can help you with what have happened, I thought our issue was now going to be attended by someone professional and it's going to be solved, but I was wrong...the situation just turned for the worst. The waiter was far much better, he was polite and understood the situation that had happened, he should have just dealt with the matter himself.
Maybe the manager was just having a bad day and she decided to pour it out o
n us, we don't know...but overally that's the worst bowling place I have been to, avoid it if you can.
We bought bowling games and drinks online through the Frenzy Friday promo, our slot was between 1800hrs to 2000hrs. We got there at 1750 and after checking in we were told to wait for 10mins and they will show us were to go, but we waited for 30mins and no one came and they were just avoiding us, until I had to go and ask again and the response wasn't very good and professional. However, after another 10 more minutes they managed to give us our bowling space for 4 adults. You can't believe what happened next, they came with all the drinks we had ordered for the night all at once and the beers and drinks were all opened, and I asked the waiter why did they do that, because no one in their right state of mind would bring 8 pints of draught beer at once for 2 people, how are we going to have all that beer at once? The waiter responded that's what we do here when you order online, and I told them you never mentioned that to us, neither is it mentioned online...because we now have our beers opened in the public, and people are just passing by, coughing and whatever and our drinks not covered. He then called the manager Ellie who just came and said am afraid there is nothing we can do and if you don't need the beer we can just take it back and put it in the bar for no refund. I then tried to reason with her to at least cover our beers and put them in a fridge to maintain the cold temperature but she refused and said to us we were not being reasonable and threatened us saying she will call her 2 security guards to throw us out of the area. She was very rude, that's not how you treat customers. When the waiter said let me call the manager she can help you with what have happened, I thought our issue was now going to be attended by someone professional and it's going to be solved, but I was wrong...the situation just turned for the worst. The waiter was far much better, he was polite and understood the situation that had happened, he should have just dealt with the matter himself.
Maybe the manager was just having a bad day and she decided to pour it out o
n us, we don't know...but overally that's the worst bowling place I have been to, avoid it if you can.
翻译：最糟糕的经历。不要在这个地方浪费你宝贵的时间和金钱，服务太差，员工太粗鲁了，尤其是那个叫艾莉的经理。
我们通过疯狂星期五促销活动在线购买了保龄球游戏和饮料，我们的时间段是 18:00 到 20:00。我们 17:50 到达那里，办理入住手续后，我们被告知要等 10 分钟，他们会告诉我们去哪里，但我们等了 30 分钟，没有人来，他们只是在躲着我们，直到我不得不再次去询问，但答复不是很好，也不专业。然而，又过了 10 分钟，他们设法给我们提供了 4 个成人的保龄球空间。你无法相信接下来发生的事情，他们一下子就把我们当晚点的所有饮料都端上了，而且啤酒和饮料都打开了，我问服务员为什么这样做，因为没有一个心智健全的人会一次给两个人拿来 8 品脱生啤酒，我们怎么能一次喝完那么多啤酒呢？服务员回答说我们这里在线订购时就是这样做的，我告诉他们你从来没有跟我们提过这件事，网上也没有提过...因为我们现在把啤酒当众打开，人们只是路过，咳嗽之类的，我们的饮料没有盖上。然后他打电话给刚刚来的经理埃莉，说恐怕我们无能为力，如果你不需要啤酒，我们可以把它拿回去放在酒吧，不退款。然后我试图说服她至少盖上我们的啤酒并将它们放入冰箱以保持低温，但她拒绝了，并对我们说我们不讲道理，并威胁我们说她会叫她的 2 名保安把我们赶出该区域。她非常粗鲁，这不是你对待客户的方式。当服务员说让我打电话给经理，她可以帮助你解决发生的事情时，我以为我们的问题现在将由专业人士处理并且会得到解决，但我错了......情况变得更糟了。服务员要好得多，他很有礼貌并且了解已经发生的情况，他应该自己处理这个问题。
也许经理只是心情不好，她决定把气撒在我们身上，我们不知道......但总的来说，这是我去过的最糟糕的保龄球馆，如果可以的话，尽量避免去那里。
我们通过疯狂星期五促销活动在线购买了保龄球游戏和饮料，我们的时间段是 18:00 到 20:00。我们 17:50 到达那里，办理入住手续后，我们被告知要等 10 分钟，他们会告诉我们去哪里，但我们等了 30 分钟，没有人来，他们只是在躲着我们，直到我不得不再次去询问，但答复不是很好，也不专业。然而，又过了 10 分钟，他们设法给我们提供了 4 个成人的保龄球空间。你无法相信接下来发生的事情，他们一下子就把我们当晚点的所有饮料都端上了，而且啤酒和饮料都打开了，我问服务员为什么这样做，因为没有一个心智健全的人会一次给两个人拿来 8 品脱生啤酒，我们怎么能一次喝完那么多啤酒呢？服务员回答说我们这里在线订购时就是这样做的，我告诉他们你从来没有跟我们提过这件事，网上也没有提过...因为我们现在把啤酒当众打开，人们只是路过，咳嗽之类的，我们的饮料没有盖上。然后他打电话给刚刚来的经理埃莉，说恐怕我们无能为力，如果你不需要啤酒，我们可以把它拿回去放在酒吧，不退款。然后我试图说服她至少盖上我们的啤酒并将它们放入冰箱以保持低温，但她拒绝了，并对我们说我们不讲道理，并威胁我们说她会叫她的 2 名保安把我们赶出该区域。她非常粗鲁，这不是你对待客户的方式。当服务员说让我打电话给经理，她可以帮助你解决发生的事情时，我以为我们的问题现在将由专业人士处理并且会得到解决，但我错了......情况变得更糟了。服务员要好得多，他很有礼貌并且了解已经发生的情况，他应该自己处理这个问题。
也许经理只是心情不好，她决定把气撒在我们身上，我们不知道......但总的来说，这是我去过的最糟糕的保龄球馆，如果可以的话，尽量避免去那里。
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