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Not worth the money as our overbearing memory of this day was the unpleasant interactions with Yvonne.
Nauti Picnics的点评
点评：We booked a 2 hour cruise for my friend’s 30th birthday. The overall experience was heavily tainted by our interaction with Yvonne from Nauti Picnics.
Right from the start we felt a frosty, unwelcome reception. The first interaction was Yvonne stating that ‘she’d been texting and emailing me all morning’ with no response. I had received one email at 6:35am and replied at 7:10am, then one further text to which I didn’t respond to as I was driving and had already communicated via email. She directly told me for the second time I hadn’t replied at all. I showed her the reply on my phone and at the same time she found my email (assuming in junk mail). Not a great start being incorrectly accused.
We'd brought tie down balloons, which we were told were unsafe due to vision being blocked whilst driving. An innocent mistake from our end to which we straight away said no problem we can put them back in the car. Being made to feel stupid, borderline ridiculed for bringing balloons - when a friendly explanation as to why we could unfortunately not bring them along would have been a much better start to our trip.
The wind was pretty high, just below their limit for safe sailing. We didn’t want to cancel until the last possible moment so happily turned up at the meeting point to see. Luckily we were able to head out, being mindful of the wind.
I understand the seriousness of boat safety and needing to understand the river but Yvonne certainly didn’t put us at ease before setting off sailing. One of our party asked about an anchor if we stopped at a jetty. This question was responded to with a very derogatory ‘You would never know enough about an anchor, we have actual sailing people who don’t know anything about an anchor’. Incredibly rude and unnecessary. A simple kind explanation would have sufficed. The briefing didn’t fill us with confidence, and set the tone for a stressful trip along the water. On reflection, we weren’t told anything about personal safety. We weren’t told where the life jackets were located, if there was a radio for Mayday calls etc. It felt like the safety briefing was concentrated on not damaging the boat!
Upon our return to the dock, our skipper was conscious of driving in slowly, not hitting the sides etc. Turns out we were slightly over cautious as the back of the boat drifted out and we needed a couple of attempts at docking. Yvones’s instructions, again, made it unnecessarily stressful. For example; repeatedly telling us to steer right when the wheel was already on full lock right. Parking/docking in a vessel/vehicle for the first time is never easy, especially as we aren’t highly experienced boaters (the whole point of using this company). Honestly, this situation could have been so much easier if the professional knew how to communicate better.
What I find truly shocking is at no point did Yvonne ask ‘how was your trip’, ‘did you have a great time’, ‘how did you find driving the boat’. Nothing. After paying $220, this lack of customer service and common decency is unacceptable.
Friendly, warm customer service and rapport with your paying guests are basic to a business. Both of these were severely lacking during our trip and sadly, it ruined the experience. Cruising along the river was fun, and in fairness the boat was very clean and comfortable. Booking Nauti Picnic’s for my friends 30th birthday left me pretty embarrassed that we were treated like children and talked down to. I felt it was not worth the money as our overbearing memory of this day was the unpleasant interactions with Yvonne.
Right from the start we felt a frosty, unwelcome reception. The first interaction was Yvonne stating that ‘she’d been texting and emailing me all morning’ with no response. I had received one email at 6:35am and replied at 7:10am, then one further text to which I didn’t respond to as I was driving and had already communicated via email. She directly told me for the second time I hadn’t replied at all. I showed her the reply on my phone and at the same time she found my email (assuming in junk mail). Not a great start being incorrectly accused.
We'd brought tie down balloons, which we were told were unsafe due to vision being blocked whilst driving. An innocent mistake from our end to which we straight away said no problem we can put them back in the car. Being made to feel stupid, borderline ridiculed for bringing balloons - when a friendly explanation as to why we could unfortunately not bring them along would have been a much better start to our trip.
The wind was pretty high, just below their limit for safe sailing. We didn’t want to cancel until the last possible moment so happily turned up at the meeting point to see. Luckily we were able to head out, being mindful of the wind.
I understand the seriousness of boat safety and needing to understand the river but Yvonne certainly didn’t put us at ease before setting off sailing. One of our party asked about an anchor if we stopped at a jetty. This question was responded to with a very derogatory ‘You would never know enough about an anchor, we have actual sailing people who don’t know anything about an anchor’. Incredibly rude and unnecessary. A simple kind explanation would have sufficed. The briefing didn’t fill us with confidence, and set the tone for a stressful trip along the water. On reflection, we weren’t told anything about personal safety. We weren’t told where the life jackets were located, if there was a radio for Mayday calls etc. It felt like the safety briefing was concentrated on not damaging the boat!
Upon our return to the dock, our skipper was conscious of driving in slowly, not hitting the sides etc. Turns out we were slightly over cautious as the back of the boat drifted out and we needed a couple of attempts at docking. Yvones’s instructions, again, made it unnecessarily stressful. For example; repeatedly telling us to steer right when the wheel was already on full lock right. Parking/docking in a vessel/vehicle for the first time is never easy, especially as we aren’t highly experienced boaters (the whole point of using this company). Honestly, this situation could have been so much easier if the professional knew how to communicate better.
What I find truly shocking is at no point did Yvonne ask ‘how was your trip’, ‘did you have a great time’, ‘how did you find driving the boat’. Nothing. After paying $220, this lack of customer service and common decency is unacceptable.
Friendly, warm customer service and rapport with your paying guests are basic to a business. Both of these were severely lacking during our trip and sadly, it ruined the experience. Cruising along the river was fun, and in fairness the boat was very clean and comfortable. Booking Nauti Picnic’s for my friends 30th birthday left me pretty embarrassed that we were treated like children and talked down to. I felt it was not worth the money as our overbearing memory of this day was the unpleasant interactions with Yvonne.
翻译：我们为朋友 30 岁生日预订了 2 小时的游轮之旅。与 Nauti Picnics 的 Yvonne 的互动严重影响了整个体验。
从一开始，我们就感受到了冷淡和不受欢迎的接待。第一次互动是 Yvonne 说“她整个早上都在给我发短信和电子邮件”，但没有回复。我在早上 6:35 收到了一封电子邮件，并在 7:10 回复了，然后又收到了一条短信，我没有回复，因为我正在开车，并且已经通过电子邮件联系过了。她直接告诉我，我第二次没有回复。我给她看了手机上的回复，同时她找到了我的电子邮件（假设是垃圾邮件）。被错误地指责，这可不是个好的开始。
我们带了系绳气球，我们被告知这些气球不安全，因为在开车时视线会被阻挡。这是我们无意犯的一个错误，我们马上说没问题，我们可以把它们放回车里。带着气球被人嘲笑，觉得自己很愚蠢，甚至被人嘲笑——而一个友好的解释，为什么我们不幸不能带气球一起去，会是我们的旅行更好的开始。
风很大，刚好低于他们的安全航行极限。我们不想在最后一刻取消，所以很高兴地来到会面地点看看。幸运的是，我们能够出发，注意风向。
我明白船只安全的重要性，也需要了解河流，但伊冯娜在出发前肯定没有让我们放心。我们团队中的一个人问如果我们在码头停下来，锚在哪里。这个问题的回答非常贬低：“你永远不会对锚有足够的了解，我们真正的航海人员对锚一无所知。”非常粗鲁和没有必要。一个简单的善意解释就足够了。简报并没有让我们充满信心，并为紧张的水上旅行定下了基调。回想起来，我们没有被告知任何有关人身安全的事情。我们没有被告知救生衣在哪里，有没有可以呼叫求救电话的无线电等等。感觉安全简报的重点是不要损坏船只！
当我们回到码头时，我们的船长意识到要慢慢驶入，不要撞到船舷等。结果发现我们有点过于谨慎，因为船尾漂了出来，我们需要几次尝试才能靠岸。Yvones 的指示再次给我们带来了不必要的压力。例如，当方向盘已经完全锁定在右手边时，他反复告诉我们要向右转。第一次在船只/车辆上停车/停靠从来都不是一件容易的事，尤其是我们不是经验丰富的船夫（使用这家公司的全部目的）。老实说，如果专业人士知道如何更好地沟通，这种情况可能会容易得多。
让我真正感到震惊的是，Yvonne 从来没有问过“你的旅行怎么样”、“你玩得开心吗”、“你觉得开船怎么样”。什么都没有。在支付了 220 美元后，这种缺乏客户服务和基本礼仪的行为令人无法接受。
友好、热情的客户服务和与付费客人的融洽关系是企业的基础。在我们的旅行中，这两点都严重缺乏，不幸的是，这毁了我们的体验。沿河航行很有趣，公平地说，船非常干净舒适。为朋友 30 岁生日预订 Nauti Picnic 让我感到非常尴尬，因为我们被当作孩子对待，被人轻视。我觉得这不值得花钱，因为我们对这一天的印象最深刻的是与 Yvonne 的不愉快互动。
从一开始，我们就感受到了冷淡和不受欢迎的接待。第一次互动是 Yvonne 说“她整个早上都在给我发短信和电子邮件”，但没有回复。我在早上 6:35 收到了一封电子邮件，并在 7:10 回复了，然后又收到了一条短信，我没有回复，因为我正在开车，并且已经通过电子邮件联系过了。她直接告诉我，我第二次没有回复。我给她看了手机上的回复，同时她找到了我的电子邮件（假设是垃圾邮件）。被错误地指责，这可不是个好的开始。
我们带了系绳气球，我们被告知这些气球不安全，因为在开车时视线会被阻挡。这是我们无意犯的一个错误，我们马上说没问题，我们可以把它们放回车里。带着气球被人嘲笑，觉得自己很愚蠢，甚至被人嘲笑——而一个友好的解释，为什么我们不幸不能带气球一起去，会是我们的旅行更好的开始。
风很大，刚好低于他们的安全航行极限。我们不想在最后一刻取消，所以很高兴地来到会面地点看看。幸运的是，我们能够出发，注意风向。
我明白船只安全的重要性，也需要了解河流，但伊冯娜在出发前肯定没有让我们放心。我们团队中的一个人问如果我们在码头停下来，锚在哪里。这个问题的回答非常贬低：“你永远不会对锚有足够的了解，我们真正的航海人员对锚一无所知。”非常粗鲁和没有必要。一个简单的善意解释就足够了。简报并没有让我们充满信心，并为紧张的水上旅行定下了基调。回想起来，我们没有被告知任何有关人身安全的事情。我们没有被告知救生衣在哪里，有没有可以呼叫求救电话的无线电等等。感觉安全简报的重点是不要损坏船只！
当我们回到码头时，我们的船长意识到要慢慢驶入，不要撞到船舷等。结果发现我们有点过于谨慎，因为船尾漂了出来，我们需要几次尝试才能靠岸。Yvones 的指示再次给我们带来了不必要的压力。例如，当方向盘已经完全锁定在右手边时，他反复告诉我们要向右转。第一次在船只/车辆上停车/停靠从来都不是一件容易的事，尤其是我们不是经验丰富的船夫（使用这家公司的全部目的）。老实说，如果专业人士知道如何更好地沟通，这种情况可能会容易得多。
让我真正感到震惊的是，Yvonne 从来没有问过“你的旅行怎么样”、“你玩得开心吗”、“你觉得开船怎么样”。什么都没有。在支付了 220 美元后，这种缺乏客户服务和基本礼仪的行为令人无法接受。
友好、热情的客户服务和与付费客人的融洽关系是企业的基础。在我们的旅行中，这两点都严重缺乏，不幸的是，这毁了我们的体验。沿河航行很有趣，公平地说，船非常干净舒适。为朋友 30 岁生日预订 Nauti Picnic 让我感到非常尴尬，因为我们被当作孩子对待，被人轻视。我觉得这不值得花钱，因为我们对这一天的印象最深刻的是与 Yvonne 的不愉快互动。
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