下载App
资质规则
旅行
账户
Tripadvisor用户
Excellent, Highly Recommend
New Zealand the Gift的点评
点评：Part 2 of 4 - ONLINE RESERVATION SERVICE:
10/10 - Nothing seemed to be a burden to all the receptionists I spoke too, and there were at least 5 of them.
They were obliging and patient. They seemed to know everything I asked regarding my online reservation and were able to confirm changes I had made, and also provide answers to questions I, as a first-time organiser, seemed to have quite a few of, like mainly explaining about deposit and anything that may impact its being refunded or not, the situation regarding Senior card discounts, what qualified guests for unlimited non-alcoholic juices with regards it’s not being available if other specials were happening at the same time, etc etc. Their explanations were succinct. Nothing seemed to be too much trouble for them to answer.
DROP OFF AT HOTEL ENTRANCE:
10/10
Though we were not using the hotel parking, the valet at the entrance was so kind in opening my door, noticing I was elderly and offered to assist me with exiting the car. What a lovely guy. I think he may have been Polynesian.
10/10 - Nothing seemed to be a burden to all the receptionists I spoke too, and there were at least 5 of them.
They were obliging and patient. They seemed to know everything I asked regarding my online reservation and were able to confirm changes I had made, and also provide answers to questions I, as a first-time organiser, seemed to have quite a few of, like mainly explaining about deposit and anything that may impact its being refunded or not, the situation regarding Senior card discounts, what qualified guests for unlimited non-alcoholic juices with regards it’s not being available if other specials were happening at the same time, etc etc. Their explanations were succinct. Nothing seemed to be too much trouble for them to answer.
DROP OFF AT HOTEL ENTRANCE:
10/10
Though we were not using the hotel parking, the valet at the entrance was so kind in opening my door, noticing I was elderly and offered to assist me with exiting the car. What a lovely guy. I think he may have been Polynesian.
翻译：第 2 部分（共 4 部分）- 在线预订服务：
10/10 - 我联系的所有接待员（至少有 5 位）似乎都觉得没有什么负担。
他们乐于助人，耐心细致。他们似乎了解我关于在线预订的所有问题，能够确认我所做的更改，并且解答了我作为首次组织预订的客人可能遇到的不少问题，例如主要解释押金以及任何可能影响押金是否退款的因素、老年卡折扣的情况、哪些客人有资格无限畅饮无酒精果汁（如果同时有其他特价活动则无法无限畅饮）等等。他们的解释简洁明了。似乎没有什么比他们回答问题更麻烦的了。
酒店入口下车：
10/10
虽然我们没有使用酒店停车场，但入口处的代客泊车员非常友善，他注意到我年纪大了，主动帮我打开车门，并主动帮助我下车。真是个好人。我猜他可能是波利尼西亚人。
10/10 - 我联系的所有接待员（至少有 5 位）似乎都觉得没有什么负担。
他们乐于助人，耐心细致。他们似乎了解我关于在线预订的所有问题，能够确认我所做的更改，并且解答了我作为首次组织预订的客人可能遇到的不少问题，例如主要解释押金以及任何可能影响押金是否退款的因素、老年卡折扣的情况、哪些客人有资格无限畅饮无酒精果汁（如果同时有其他特价活动则无法无限畅饮）等等。他们的解释简洁明了。似乎没有什么比他们回答问题更麻烦的了。
酒店入口下车：
10/10
虽然我们没有使用酒店停车场，但入口处的代客泊车员非常友善，他注意到我年纪大了，主动帮我打开车门，并主动帮助我下车。真是个好人。我猜他可能是波利尼西亚人。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
