点评:I have had a very poor experience with this provider. They are appalling at communication and needed constant chasing for info and booking dates. They claim to be a member of the British Sleddog Sports Federation, but I complained directly to them and they informed me UK9 is not a member and have been asked to remove any reference to them on their website. They have refused a refund when I tried to cancel due to their poor communication, this has left me £200 out of pocket.
Below is a copy of the body of the e-mail received from the federation.
Hi Julia
My apologies for the delay in responding.
I am sorry to hear that you are having issues with your booking with UK9 Dog Sports Club.
UK9 Dog Sports Club are not a member of the BSSF.
UK9 Dog Sports Club have already been asked to remove any reference to the BSSF.
I am sorry that we cannot help you in any way but wish you good luck in resolving the matter through another channel.
Regards
Matthew Robinson
Executive Director
BSSF
翻译:我对这家供应商的体验非常糟糕。他们的沟通能力极差,需要我不断催促才能获得信息和预订日期。他们声称是英国雪橇犬运动联合会 (BSSF) 的成员,但我直接向他们投诉后,他们告诉我 UK9 并非 BSSF 的成员,并且已被要求从他们的网站上删除所有与 UK9 相关的信息。由于他们沟通不畅,我试图取消预订,但他们拒绝退款,导致我损失了 200 英镑。
以下是联合会发来的邮件正文:
您好,Julia
很抱歉回复晚了。
得知您在 UK9 犬类运动俱乐部预订时遇到问题,我深感遗憾。
UK9 犬类运动俱乐部并非 BSSF 的成员。
我们已要求 UK9 犬类运动俱乐部删除所有与 BSSF 相关的信息。
很抱歉我们无法为您提供任何帮助,但祝您通过其他渠道顺利解决问题。
此致敬礼
马修·罗宾逊
执行董事
BSSF