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ladysfriendshipgroup
A great place, shocking customer service
Oakham Treasures的点评
点评：On September 1st 2026 I took a group of 45 people to Oakham Treasures.
We had visited many years ago and were amazed at the improvements and additional treasures to see and reminisce about. Amazing!
On leaving after our visit everyone agreed it had been a lovely day out, except for one thing...
When our coach party arrived (which was expected) I followed the first two people in and as they approached the café counter, which is the first thing you see when entering the premises, a member of staff was heard to say very bluntly "We can't serve you without a sticker." this was followed by "Who's the organiser and who's paying?" - No 'Hello!' or greeting of any kind.
I introduced myself and we went to the small ticket office for me to pay. I had everything ready as I usually do and on handing over the cheque I was met with "We don't really like payment by cheques." After a small discussion (after all, cheques are legal tender) I ended up paying with my personal card. Stickers were issued and a member of my group gave them out.
Now, I understand they have a process that must be followed, but I had rung Oakham Treasures the week before as I had been asked to do to finalise things. Surely this was the time to explain about the stickers and payment preference etc. Even so, it was the rudeness, attitude and bluntness that we were treated with that caught everyone's attention. I hasten to add that the restaurant/café counter staff and the girls helping my members with their tray were very pleasant and this does not apply to them.
After 40 plus years of myself, our Treasurer and Secretary organising trips for our ladies' group this is the first time I have ever felt so strongly that I have had to make a negative review.
In short, Oakham Treasures is a fantastic trip down memory lane but certain members of staff really need customer service training, especially if you want return visits and positive reviews.
Warmley Ladies Friendship Group Chairlady.
We had visited many years ago and were amazed at the improvements and additional treasures to see and reminisce about. Amazing!
On leaving after our visit everyone agreed it had been a lovely day out, except for one thing...
When our coach party arrived (which was expected) I followed the first two people in and as they approached the café counter, which is the first thing you see when entering the premises, a member of staff was heard to say very bluntly "We can't serve you without a sticker." this was followed by "Who's the organiser and who's paying?" - No 'Hello!' or greeting of any kind.
I introduced myself and we went to the small ticket office for me to pay. I had everything ready as I usually do and on handing over the cheque I was met with "We don't really like payment by cheques." After a small discussion (after all, cheques are legal tender) I ended up paying with my personal card. Stickers were issued and a member of my group gave them out.
Now, I understand they have a process that must be followed, but I had rung Oakham Treasures the week before as I had been asked to do to finalise things. Surely this was the time to explain about the stickers and payment preference etc. Even so, it was the rudeness, attitude and bluntness that we were treated with that caught everyone's attention. I hasten to add that the restaurant/café counter staff and the girls helping my members with their tray were very pleasant and this does not apply to them.
After 40 plus years of myself, our Treasurer and Secretary organising trips for our ladies' group this is the first time I have ever felt so strongly that I have had to make a negative review.
In short, Oakham Treasures is a fantastic trip down memory lane but certain members of staff really need customer service training, especially if you want return visits and positive reviews.
Warmley Ladies Friendship Group Chairlady.
翻译：2026年9月1日，我带领45名游客前往奥克汉姆珍宝馆。我们多年前曾来过这里，对馆内发生的种种改善以及新增的馆藏展品赞叹不已，真是令人惊叹！参观结束后，大家都一致认为这是一次非常愉快的出游体验，只是有一件事……
当我们乘坐的大巴抵达后（这在意料之中），我紧跟在前两位游客身后进入馆内。当他们走近咖啡厅柜台时——这可是进门后最先映入眼帘的地方。有人听到一名工作人员直截了当地说：“没有贴纸我们就无法为您服务。”紧接着他又问：“谁是组织者？谁在付款呢？”——全程连一句“您好！”或任何问候都没有。
我做了自我介绍，然后我们前往小小的售票处让我付款。像往常一样，我事先把一切都准备好了。当我递上支票时，对方却说：“我们不太喜欢用支票付款。”经过一番商量后（毕竟支票也是法定支付手段），我最终还是用个人信用卡完成了支付。贴纸已经制作完成，我们小组的一名成员负责分发它们。
我明白他们有一套必须遵循的流程，但就在前一周，我按照要求给Oakham Treasures打电话以敲定相关事宜。按理说，那时正是说明贴纸事宜以及支付方式等内容的合适时机。即便如此，让我们所有人印象最深刻的还是他们所表现出的无礼、傲慢和生硬的态度。我得赶紧补充一点：餐厅/咖啡馆的服务员们，以及那些协助会员们端托盘的女孩子们都非常友善，这一点他们绝对值得称赞。
四十多年来，一直由我、财务主管和秘书负责为我们女性团体组织旅行活动。这是第一次，我强烈地觉得有必要写下一条负面评价。
简而言之，Oakham Treasures确实是一次令人怀旧的绝佳之旅，不过部分工作人员确实需要接受客户服务方面的培训。尤其是当你希望获得回头客和正面评价时。
Warmley女性友谊小组主席。
当我们乘坐的大巴抵达后（这在意料之中），我紧跟在前两位游客身后进入馆内。当他们走近咖啡厅柜台时——这可是进门后最先映入眼帘的地方。有人听到一名工作人员直截了当地说：“没有贴纸我们就无法为您服务。”紧接着他又问：“谁是组织者？谁在付款呢？”——全程连一句“您好！”或任何问候都没有。
我做了自我介绍，然后我们前往小小的售票处让我付款。像往常一样，我事先把一切都准备好了。当我递上支票时，对方却说：“我们不太喜欢用支票付款。”经过一番商量后（毕竟支票也是法定支付手段），我最终还是用个人信用卡完成了支付。贴纸已经制作完成，我们小组的一名成员负责分发它们。
我明白他们有一套必须遵循的流程，但就在前一周，我按照要求给Oakham Treasures打电话以敲定相关事宜。按理说，那时正是说明贴纸事宜以及支付方式等内容的合适时机。即便如此，让我们所有人印象最深刻的还是他们所表现出的无礼、傲慢和生硬的态度。我得赶紧补充一点：餐厅/咖啡馆的服务员们，以及那些协助会员们端托盘的女孩子们都非常友善，这一点他们绝对值得称赞。
四十多年来，一直由我、财务主管和秘书负责为我们女性团体组织旅行活动。这是第一次，我强烈地觉得有必要写下一条负面评价。
简而言之，Oakham Treasures确实是一次令人怀旧的绝佳之旅，不过部分工作人员确实需要接受客户服务方面的培训。尤其是当你希望获得回头客和正面评价时。
Warmley女性友谊小组主席。
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