下载App
资质规则
旅行
账户
GrandTour0332719****
Extremely Disappointing Experience with Travel Amigo – Poor Coordination and Unsatisfactory Arrangements
Travel Amigo的点评
点评：Subject: Extremely Disappointing Experience with Travel Amigo – Poor Coordination and Unsatisfactory Arrangements
I am extremely disappointed with my experience with Travel Amigo. Having travelled with several other agencies in the past, I had certain expectations regarding coordination, accommodation, transportation, sightseeing, and overall customer experience. Unfortunately, this package fell far short of those expectations. The entire trip was marked by poor coordination, unnecessary waiting, inadequate arrangements, and a lack of proper planning. Honestly, it felt like a complete waste of money.
1. Poor Coordination from Day One
The mismanagement was evident from the very first day. We had to wait for hours just to get our hotel rooms. Even meals involved long waiting times. These basic arrangements should have been coordinated well in advance, especially when an entire group is travelling together. Instead, we spent a significant amount of our valuable travel time waiting for things that should have been organised beforehand.
What was even more disappointing was that the organisers did not seem to make any urgency or proactive effort to resolve these delays. While we were left waiting for rooms and food, we were later rushed during sightseeing to ensure that we returned on time. This completely defeats the purpose of travelling to explore and experience new places.
2. No Proper Itinerary or Time Allocation for Sightseeing
There was no clear, detailed itinerary shared with us, specifying the schedule and approximate time allocated to each sightseeing location.
Even if the schedule could not be followed exactly, a basic itinerary would have helped us plan our time and understand how long we could spend at each location. Instead, we were often rushed through sightseeing spots, leaving us with insufficient time to explore and enjoy them.
The irony is that we lost so much time waiting for basic arrangements, yet when it came to visiting the actual attractions, we were hurried along. This was extremely frustrating and contradicted the very purpose of the trip.
3. Disappointing Transportation Arrangements
For out-of-city trips, different groups from various local tour packages were combined and accommodated on the same bus. This was not what we had expected.
We had anticipated a more comfortable and well-organised travel experience, with transportation arrangements appropriate for our group. If the plan was simply to combine multiple groups and operate a shared local tour, we could have arranged similar sightseeing trips ourselves.
Furthermore, the bus lacked proper charging points, which was inconvenient during long journeys. The overall transportation arrangements did not meet our expectations for a professionally organised package.
4. Lack of Transparency Regarding Hotel Accommodation
One of the most concerning aspects was the reluctance to share the hotel details in advance. When we requested the information, we were told that it could not be shared due to security reasons. I genuinely fail to understand how sharing the name and details of the hotel with paying customers could pose a security concern.
Accommodation is a fundamental part of a travel package. Customers have every right to know where they will be staying before committing to the trip. We were left uncertain about whether to proceed with the package because we did not know where we would be accommodated. The hotel details were shared only after multiple requests, and that too just a day before the trip.
This lack of transparency seriously undermined our confidence in the agency.
5. Hotel Quality Did Not Meet Four-Star Expectations
Although the accommodation was advertised as a four-star hotel, the facilities and overall experience did not live up to that standard. While the stay was decent, it certainly did not meet the expectations associated with a four-star property.
When customers pay for a package based on a particular category of accommodation, the experience should reasonably reflect the standard promised.
6. Inadequate Arrangements for Changing Clothes
Another particularly disappointing incident occurred when we needed to change our clothes during the trip.
Despite knowing that the group would be arriving for lunch and that some of us needed to change, the organisers failed to arrange a proper room for this basic requirement. Instead, a boardroom was provided, with cameras covered using tissue paper.
We had no alternative and were forced to change there, with the ladies gathering together to provide each other with some privacy and protection.
This was an extremely uncomfortable and inappropriate arrangement. Privacy and dignity are basic requirements, not luxury services.
We would have been willing to pay for a room for a few hours or even for an additional day if necessary. Despite this, the organisers failed to arrange a suitable space. Having travelled with other agencies, I find it difficult to understand why such a basic requirement could not be addressed through proper planning.
7. Extremely Poor Cruise Experience
The cruise experience was another major disappointment. Multiple groups from different tours were combined on the same cruise, resulting in excessive crowding and a chaotic environment.
The overall arrangements were poorly managed, and the cleanliness and hygiene standards were unacceptable.
The washrooms were particularly appalling, with broken commodes, wet floors, and unclean surroundings. The combination of heavy foot traffic and poor maintenance made them extremely unpleasant to use.
The food arrangements were equally disappointing. The dining area was overcrowded, food had spilled onto the floors and serving spoons, and the plates were not properly clean. The entire experience lacked basic hygiene and organisation.
A cruise should have been one of the highlights of the trip. Instead, it turned out to be one of the most unpleasant experiences.
Having travelled with several agencies in the past, I can confidently say that this experience with Travel Amigo was among the most disappointing. We chose an organised package expecting convenience, comfort, proper coordination, and a memorable travel experience. Unfortunately, we experienced the opposite.
From delayed room allocation and meals to inadequate transportation, a lack of itinerary transparency, unsatisfactory hotel standards, the absence of a proper changing facility, and the unhygienic, overcrowded cruise, there were far too many shortcomings throughout the trip.
I strongly believe that Travel Amigo needs to seriously review its coordination processes, vendor management, customer communication, hygiene standards, and overall tour planning. Customers deserve transparency, dignity, comfort, and value for their money.
Based on this experience, I would not consider travelling with Travel Amigo again, nor would I recommend the agency to my friends or family. I hope this feedback is taken seriously and that meaningful improvements are made so that other customers do not have to go through a similar experience.
Thanks!
I am extremely disappointed with my experience with Travel Amigo. Having travelled with several other agencies in the past, I had certain expectations regarding coordination, accommodation, transportation, sightseeing, and overall customer experience. Unfortunately, this package fell far short of those expectations. The entire trip was marked by poor coordination, unnecessary waiting, inadequate arrangements, and a lack of proper planning. Honestly, it felt like a complete waste of money.
1. Poor Coordination from Day One
The mismanagement was evident from the very first day. We had to wait for hours just to get our hotel rooms. Even meals involved long waiting times. These basic arrangements should have been coordinated well in advance, especially when an entire group is travelling together. Instead, we spent a significant amount of our valuable travel time waiting for things that should have been organised beforehand.
What was even more disappointing was that the organisers did not seem to make any urgency or proactive effort to resolve these delays. While we were left waiting for rooms and food, we were later rushed during sightseeing to ensure that we returned on time. This completely defeats the purpose of travelling to explore and experience new places.
2. No Proper Itinerary or Time Allocation for Sightseeing
There was no clear, detailed itinerary shared with us, specifying the schedule and approximate time allocated to each sightseeing location.
Even if the schedule could not be followed exactly, a basic itinerary would have helped us plan our time and understand how long we could spend at each location. Instead, we were often rushed through sightseeing spots, leaving us with insufficient time to explore and enjoy them.
The irony is that we lost so much time waiting for basic arrangements, yet when it came to visiting the actual attractions, we were hurried along. This was extremely frustrating and contradicted the very purpose of the trip.
3. Disappointing Transportation Arrangements
For out-of-city trips, different groups from various local tour packages were combined and accommodated on the same bus. This was not what we had expected.
We had anticipated a more comfortable and well-organised travel experience, with transportation arrangements appropriate for our group. If the plan was simply to combine multiple groups and operate a shared local tour, we could have arranged similar sightseeing trips ourselves.
Furthermore, the bus lacked proper charging points, which was inconvenient during long journeys. The overall transportation arrangements did not meet our expectations for a professionally organised package.
4. Lack of Transparency Regarding Hotel Accommodation
One of the most concerning aspects was the reluctance to share the hotel details in advance. When we requested the information, we were told that it could not be shared due to security reasons. I genuinely fail to understand how sharing the name and details of the hotel with paying customers could pose a security concern.
Accommodation is a fundamental part of a travel package. Customers have every right to know where they will be staying before committing to the trip. We were left uncertain about whether to proceed with the package because we did not know where we would be accommodated. The hotel details were shared only after multiple requests, and that too just a day before the trip.
This lack of transparency seriously undermined our confidence in the agency.
5. Hotel Quality Did Not Meet Four-Star Expectations
Although the accommodation was advertised as a four-star hotel, the facilities and overall experience did not live up to that standard. While the stay was decent, it certainly did not meet the expectations associated with a four-star property.
When customers pay for a package based on a particular category of accommodation, the experience should reasonably reflect the standard promised.
6. Inadequate Arrangements for Changing Clothes
Another particularly disappointing incident occurred when we needed to change our clothes during the trip.
Despite knowing that the group would be arriving for lunch and that some of us needed to change, the organisers failed to arrange a proper room for this basic requirement. Instead, a boardroom was provided, with cameras covered using tissue paper.
We had no alternative and were forced to change there, with the ladies gathering together to provide each other with some privacy and protection.
This was an extremely uncomfortable and inappropriate arrangement. Privacy and dignity are basic requirements, not luxury services.
We would have been willing to pay for a room for a few hours or even for an additional day if necessary. Despite this, the organisers failed to arrange a suitable space. Having travelled with other agencies, I find it difficult to understand why such a basic requirement could not be addressed through proper planning.
7. Extremely Poor Cruise Experience
The cruise experience was another major disappointment. Multiple groups from different tours were combined on the same cruise, resulting in excessive crowding and a chaotic environment.
The overall arrangements were poorly managed, and the cleanliness and hygiene standards were unacceptable.
The washrooms were particularly appalling, with broken commodes, wet floors, and unclean surroundings. The combination of heavy foot traffic and poor maintenance made them extremely unpleasant to use.
The food arrangements were equally disappointing. The dining area was overcrowded, food had spilled onto the floors and serving spoons, and the plates were not properly clean. The entire experience lacked basic hygiene and organisation.
A cruise should have been one of the highlights of the trip. Instead, it turned out to be one of the most unpleasant experiences.
Having travelled with several agencies in the past, I can confidently say that this experience with Travel Amigo was among the most disappointing. We chose an organised package expecting convenience, comfort, proper coordination, and a memorable travel experience. Unfortunately, we experienced the opposite.
From delayed room allocation and meals to inadequate transportation, a lack of itinerary transparency, unsatisfactory hotel standards, the absence of a proper changing facility, and the unhygienic, overcrowded cruise, there were far too many shortcomings throughout the trip.
I strongly believe that Travel Amigo needs to seriously review its coordination processes, vendor management, customer communication, hygiene standards, and overall tour planning. Customers deserve transparency, dignity, comfort, and value for their money.
Based on this experience, I would not consider travelling with Travel Amigo again, nor would I recommend the agency to my friends or family. I hope this feedback is taken seriously and that meaningful improvements are made so that other customers do not have to go through a similar experience.
Thanks!
翻译：主题：与Travel Amigo的体验极其糟糕——协调不力且安排不尽人意
我对与Travel Amigo的体验感到极其失望。以往我曾通过多家旅行社安排旅行，因此对行程协调、住宿、交通、观光服务以及整体客户体验都有一定的期待。遗憾的是，此次行程远远没有达到这些期望。整个旅行过程中都存在严重的协调问题。不必要的等待、安排不当以及缺乏周密的规划。说实在的，这简直就是在浪费钱。
1. 从第一天起就协调不力
管理上的混乱从第一天就显现出来了。我们不得不等上好几个小时才能入住酒店。就连用餐也需要漫长等待。这些最基本的安排本应提前协调好，尤其是在整个团队一同出行的情况下。然而事实却并非如此。我们把大量宝贵的旅行时间都花在了等待那些本应事先安排妥当的事情上。
更令人失望的是，主办方似乎丝毫没有紧迫感，也没有采取任何积极措施来解决这些延误问题。我们苦苦等待着房间和餐食，但之后又在观光时被催促着赶路，只为确保能按时返回。这种做法完全违背了旅行的目的——去探索和体验新地方。没有合理的行程安排或游览时间分配
我们并未收到清晰且详细的行程计划，其中应包含各个景点的游览顺序及大致所需时间。
即便无法完全依照计划执行，一个基本的行程安排也能帮助我们合理规划时间，了解在每个景点能停留多久。然而现实是，我们常常被匆忙带过各个景点，根本没有足够的时间去仔细游览和享受。具有讽刺意味的是，我们花了大量时间等待各项基本安排就绪，可一旦要参观真正的景点时，却又被催促着赶紧离开。这实在令人沮丧，也完全违背了此次旅行的初衷。
3. 令人失望的交通安排
对于市外行程，来自不同本地旅游套餐的游客被混编在一起，同乘一辆大巴。这并非我们所期望的情况。我们原期望能获得一次更加舒适且井然有序的旅行体验，希望交通安排能适合我们这个团体。如果初衷仅仅是把多个团体合并起来、组织一次共同的当地游览，那我们自己也能安排类似的观光行程。
此外，巴士上没有合适的充电接口，这在长途旅行中十分不便。整体的交通安排未能达到我们对专业旅行套餐的期望。
4.酒店住宿信息缺乏透明度
最令人担忧的一点就是不愿意提前提供酒店的详细信息。当我们索要这些信息时，对方以安全为由拒绝分享。我实在无法理解，向付费的顾客透露酒店名称和详细信息怎么就会构成安全隐患呢。
住宿本是旅游套餐中的重要组成部分。顾客完全有权在决定出行前知晓自己将下榻何处。由于我们不清楚住宿地点，因此对于是否要购买该旅游套餐犹豫不决。直到我们多次索要后，旅行社才提供酒店信息，而且还是在行程开始前一天才给的。
这种缺乏透明度的做法严重削弱了我们对该旅行社的信任。
5.酒店品质未能达到四星级标准
虽然该酒店被宣传为四星级酒店，但其设施及整体体验并未达到相应标准。尽管入住体验尚可，但显然未能满足人们对四星级酒店的期望。
当客人支付了特定星级档次的住宿费用后，其实际体验理应符合所承诺的标准。更衣设施不足
另一次尤其令人失望的经历发生在旅途中我们需要更换衣服的时候。
虽然主办方知晓团队成员即将来用午餐，且有些人需要换衣，但他们并未为这一基本需求安排合适的场所。最终提供的只是一个会议室，里面的摄像机则用纸巾遮盖了起来。
我们别无选择，只能被迫在那种环境下换衣服。女士们聚在一起，只为给彼此创造一些隐私空间并提供保护。
这种安排极其不合时宜且不妥当。隐私与尊严是基本要求，而非什么奢侈服务。
我们本愿意花钱预订几个小时的房间，必要时甚至愿意多付一天的费用。但即便如此，主办方还是未能安排出合适的空间。我曾与其他机构合作过，我实在难以理解，为何如此基本的要求却无法通过合理的规划来加以解决。
7. 极其糟糕的游轮体验
这次游轮体验同样令人大失所望。来自不同旅游团的众多游客被安排在同一艘游轮上，导致船上拥挤不堪、秩序混乱。
整体安排管理混乱，卫生与清洁标准更是低得离谱。
尤其是洗手间的情况糟糕至极。厕所设施损坏、地面湿滑且环境脏乱。频繁的人流与糟糕的维护状况使得这些设施极其不适合使用。
餐饮服务同样令人失望。用餐区拥挤不堪，食物洒得满地都是，餐勺也沾满了污渍，盘子也清洗得不干净。整个就餐过程毫无卫生与秩序可言。
游轮旅行本应是此次旅程的亮点之一。然而，事与愿违。结果，这成了我最不愉快的旅行经历之一。
以往我也通过多家旅行社出行，可以肯定地说，这次与Travel Amigo的经历是最令人失望的。我们选择跟团游，就是期望能获得便利、舒适的体验，希望行程安排合理得当，能留下难忘的回忆。可惜，实际情况却恰恰相反。
从房间与餐食的分配延迟，到交通安排不当，再到行程安排的缺乏透明度……酒店标准不达标、缺乏合适的更衣设施，再加上游轮环境不卫生且拥挤不堪，整个旅程中存在太多缺陷。
我坚信Travel Amigo必须认真审视其协调流程、供应商管理、客户沟通、卫生标准以及整体行程规划。顾客理应获得透明度、尊严、舒适感以及物有所值的服务。
基于这次经历，。我不会再考虑选择Travel Amigo来安排旅行，也不会向我的朋友或家人推荐这家旅行社。希望他们的管理层能重视我的反馈意见，并做出切实的改进，以免其他顾客再经历类似的糟糕体验。
谢谢！
我对与Travel Amigo的体验感到极其失望。以往我曾通过多家旅行社安排旅行，因此对行程协调、住宿、交通、观光服务以及整体客户体验都有一定的期待。遗憾的是，此次行程远远没有达到这些期望。整个旅行过程中都存在严重的协调问题。不必要的等待、安排不当以及缺乏周密的规划。说实在的，这简直就是在浪费钱。
1. 从第一天起就协调不力
管理上的混乱从第一天就显现出来了。我们不得不等上好几个小时才能入住酒店。就连用餐也需要漫长等待。这些最基本的安排本应提前协调好，尤其是在整个团队一同出行的情况下。然而事实却并非如此。我们把大量宝贵的旅行时间都花在了等待那些本应事先安排妥当的事情上。
更令人失望的是，主办方似乎丝毫没有紧迫感，也没有采取任何积极措施来解决这些延误问题。我们苦苦等待着房间和餐食，但之后又在观光时被催促着赶路，只为确保能按时返回。这种做法完全违背了旅行的目的——去探索和体验新地方。没有合理的行程安排或游览时间分配
我们并未收到清晰且详细的行程计划，其中应包含各个景点的游览顺序及大致所需时间。
即便无法完全依照计划执行，一个基本的行程安排也能帮助我们合理规划时间，了解在每个景点能停留多久。然而现实是，我们常常被匆忙带过各个景点，根本没有足够的时间去仔细游览和享受。具有讽刺意味的是，我们花了大量时间等待各项基本安排就绪，可一旦要参观真正的景点时，却又被催促着赶紧离开。这实在令人沮丧，也完全违背了此次旅行的初衷。
3. 令人失望的交通安排
对于市外行程，来自不同本地旅游套餐的游客被混编在一起，同乘一辆大巴。这并非我们所期望的情况。我们原期望能获得一次更加舒适且井然有序的旅行体验，希望交通安排能适合我们这个团体。如果初衷仅仅是把多个团体合并起来、组织一次共同的当地游览，那我们自己也能安排类似的观光行程。
此外，巴士上没有合适的充电接口，这在长途旅行中十分不便。整体的交通安排未能达到我们对专业旅行套餐的期望。
4.酒店住宿信息缺乏透明度
最令人担忧的一点就是不愿意提前提供酒店的详细信息。当我们索要这些信息时，对方以安全为由拒绝分享。我实在无法理解，向付费的顾客透露酒店名称和详细信息怎么就会构成安全隐患呢。
住宿本是旅游套餐中的重要组成部分。顾客完全有权在决定出行前知晓自己将下榻何处。由于我们不清楚住宿地点，因此对于是否要购买该旅游套餐犹豫不决。直到我们多次索要后，旅行社才提供酒店信息，而且还是在行程开始前一天才给的。
这种缺乏透明度的做法严重削弱了我们对该旅行社的信任。
5.酒店品质未能达到四星级标准
虽然该酒店被宣传为四星级酒店，但其设施及整体体验并未达到相应标准。尽管入住体验尚可，但显然未能满足人们对四星级酒店的期望。
当客人支付了特定星级档次的住宿费用后，其实际体验理应符合所承诺的标准。更衣设施不足
另一次尤其令人失望的经历发生在旅途中我们需要更换衣服的时候。
虽然主办方知晓团队成员即将来用午餐，且有些人需要换衣，但他们并未为这一基本需求安排合适的场所。最终提供的只是一个会议室，里面的摄像机则用纸巾遮盖了起来。
我们别无选择，只能被迫在那种环境下换衣服。女士们聚在一起，只为给彼此创造一些隐私空间并提供保护。
这种安排极其不合时宜且不妥当。隐私与尊严是基本要求，而非什么奢侈服务。
我们本愿意花钱预订几个小时的房间，必要时甚至愿意多付一天的费用。但即便如此，主办方还是未能安排出合适的空间。我曾与其他机构合作过，我实在难以理解，为何如此基本的要求却无法通过合理的规划来加以解决。
7. 极其糟糕的游轮体验
这次游轮体验同样令人大失所望。来自不同旅游团的众多游客被安排在同一艘游轮上，导致船上拥挤不堪、秩序混乱。
整体安排管理混乱，卫生与清洁标准更是低得离谱。
尤其是洗手间的情况糟糕至极。厕所设施损坏、地面湿滑且环境脏乱。频繁的人流与糟糕的维护状况使得这些设施极其不适合使用。
餐饮服务同样令人失望。用餐区拥挤不堪，食物洒得满地都是，餐勺也沾满了污渍，盘子也清洗得不干净。整个就餐过程毫无卫生与秩序可言。
游轮旅行本应是此次旅程的亮点之一。然而，事与愿违。结果，这成了我最不愉快的旅行经历之一。
以往我也通过多家旅行社出行，可以肯定地说，这次与Travel Amigo的经历是最令人失望的。我们选择跟团游，就是期望能获得便利、舒适的体验，希望行程安排合理得当，能留下难忘的回忆。可惜，实际情况却恰恰相反。
从房间与餐食的分配延迟，到交通安排不当，再到行程安排的缺乏透明度……酒店标准不达标、缺乏合适的更衣设施，再加上游轮环境不卫生且拥挤不堪，整个旅程中存在太多缺陷。
我坚信Travel Amigo必须认真审视其协调流程、供应商管理、客户沟通、卫生标准以及整体行程规划。顾客理应获得透明度、尊严、舒适感以及物有所值的服务。
基于这次经历，。我不会再考虑选择Travel Amigo来安排旅行，也不会向我的朋友或家人推荐这家旅行社。希望他们的管理层能重视我的反馈意见，并做出切实的改进，以免其他顾客再经历类似的糟糕体验。
谢谢！
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
