点评:We started our trip at 5 pm , bye 5:30 our boat was off. Right entering the big canal. We managed the segurity of our family, just by the fact my husband knows how to sail ,as we have a boat and sail every weekend, but it was a terrible experience , and most of all i was really shocked by the response of the people on the phone , just so chill, i imagine it happends very often.
They told us the first time in the morning we would have help. The help came, but its 5:30 pm and nothing has changed.
We have been calling 2 hours on repeat to the office , and nobody wants to answer. And obiously, we cant live a message.
We are boat & sea people, we live in cancun a very very turistic place, and know how to take Care of Boats, but most of all how to take Care of our customers. And not picking up the phone , knowing our situation , is being a really bad person, as you dont Care about people who trusted in you and, in your Company.
Never try le boat.
We have a big big problem.
We have been calling 2 hours on repeat. And nobody wants to answer. And obiously, still cant live a message.
We are boat & sea people, we live in cancun a very very turistic place, and know how to take Care of Boats, but most of all how to take Care of our customers. And not picking up the phone knowing our situation is being a really bad person, as you dont Care about people who trusted in you and, in your Company.
翻译:我们下午 5 点开始旅行,5:30 时我们的船就开走了。正好驶入大运河。我们设法保证了我们家庭的安全,因为我丈夫会航行,我们有一艘船,每个周末都会航行,但那是一次糟糕的经历,最让我震惊的是电话里人们的反应,太冷静了,我想这种情况经常发生。
他们早上第一次告诉我们会有人来帮忙。帮助来了,但已经是下午 5:30 了,什么也没变。
我们给办公室打了两个小时的电话,没人愿意接。显然,我们无法留下任何消息。
我们是船民和海民,我们住在坎昆一个非常有旅游价值的地方,知道如何照顾船只,但最重要的是如何照顾我们的客户。知道我们的情况却不接电话,这真是太糟糕了,因为你不在乎那些信任你和你公司的人。
千万不要尝试 le boat。
我们有一个大问题。
我们已经打了两个小时的电话。但没人愿意接。显然,我们仍然无法收到消息。
我们是船民和海员,我们住在坎昆一个非常有旅游价值的地方,我们知道如何照顾船只,但最重要的是如何照顾我们的客户。知道我们的情况却不接电话,这真是太糟糕了,因为你不在乎那些信任你和你公司的人。