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Maria B
Disorganised and disappointing – especially for families
Total Fitness的点评
点评：We were told in advance that the instructor for the kids’ activities would be on holiday this 2 weeks, so we asked staff directly if someone would be covering her sessions. They later called us back and confirmed that everything would run as usual.
I went to the gym with my two children, who were really looking forward to the activity – only to be told on arrival that it had been cancelled. No one had informed us in advance.
When I pointed out that the least they could have done was call to cancel, the staff member simply replied, “I know.”
No apology, no explanation – just an acknowledgment that they knew, but did nothing.
Our children were visibly upset, and as parents, we were left frustrated and disappointed. It’s unacceptable to treat families this way, especially after we made the effort to double-check in advance.
Unfortunately, we still have an active membership, so we’ll have to keep coming for now – but we truly hope that the management takes this seriously and improves their communication and customer care.
I went to the gym with my two children, who were really looking forward to the activity – only to be told on arrival that it had been cancelled. No one had informed us in advance.
When I pointed out that the least they could have done was call to cancel, the staff member simply replied, “I know.”
No apology, no explanation – just an acknowledgment that they knew, but did nothing.
Our children were visibly upset, and as parents, we were left frustrated and disappointed. It’s unacceptable to treat families this way, especially after we made the effort to double-check in advance.
Unfortunately, we still have an active membership, so we’ll have to keep coming for now – but we truly hope that the management takes this seriously and improves their communication and customer care.
翻译：我们事先被告知，儿童活动的教练这两周会休假，所以我们直接问工作人员是否有人代替她上课。他们后来给我们回电，确认一切照常进行。
我带着两个孩子去了健身房，他们非常期待这次活动——结果到的时候却被告知活动取消了。没有人提前通知我们。
当我指出他们至少应该打电话取消活动时，工作人员只是简单地回答说：“我知道。”
没有道歉，没有解释——只是承认他们知道，但没有采取任何行动。
我们的孩子显然很沮丧，作为家长，我们感到沮丧和失望。这样对待家庭是不可接受的，尤其是在我们提前确认了之后。
很遗憾，我们的会员仍然有效，所以我们现在只能继续来——但我们真心希望管理层能够认真对待此事，并改进他们的沟通和客户服务。
我带着两个孩子去了健身房，他们非常期待这次活动——结果到的时候却被告知活动取消了。没有人提前通知我们。
当我指出他们至少应该打电话取消活动时，工作人员只是简单地回答说：“我知道。”
没有道歉，没有解释——只是承认他们知道，但没有采取任何行动。
我们的孩子显然很沮丧，作为家长，我们感到沮丧和失望。这样对待家庭是不可接受的，尤其是在我们提前确认了之后。
很遗憾，我们的会员仍然有效，所以我们现在只能继续来——但我们真心希望管理层能够认真对待此事，并改进他们的沟通和客户服务。
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