点评:Booked for my twins 8th birthday party - over all poor communication among staff, arrived to the party room with a sign on the door with one of my children’s names wrong, I let staff know and the apologised & changed it & got it wrong again- even though they had a note of it written with the correct names. Paid over £200 for what felt like a very rushed experience with a party host that would have more enthusiasm at a funeral. Unable to locate the party host through numerous times throughout the party time, who at one point was hiding under the front desk when we were looking for her for a knife to cut the cake. Games were promised at the beginning - the games turned out to be a scavenger hunt where the children had to hide wrist bands amongst the Ryze complex but the hunt never seemed to go ahead & I couldn’t understand the concept of the children hiding them but then also having to find them?? The children were promised a “a shout out” on the mic where the party host said happy birthday etc to the boys but that they’d also be able to say something but the mic stopped working half way through so that didn’t happen with no explanation or effort to even fix the problem. Overall there was just a couldn’t be bothered vibe from the party host & I feel it would have been better without her there - I would recommend to Ryze that they employ staff that actually enjoy the presence of children with an enthusiastic spirit to host a party rather than people that just need a job simply to pay the bills. Overpriced food, poor staff communication & a poor effort on making my children feel special for their birthday.
翻译:为我的双胞胎 8 岁生日预订了派对——总体而言,员工之间沟通不畅,到达派对房间时,门上挂着一个牌子,上面写错了我孩子的名字,我告知了员工,他们道了歉并改了名,但又写错了——尽管他们有一张纸条,上面写了正确的名字。花了 200 多英镑,感觉像是一次非常匆忙的体验,派对主持人在葬礼上会更热情。在整个派对期间,我们多次找不到派对主持人,有一次我们想找她拿刀切蛋糕,但她正躲在前台下面。一开始承诺有游戏——结果却是寻宝游戏,孩子们必须将腕带藏在 Ryze 建筑群中,但寻宝似乎从未进行,我无法理解孩子们藏腕带然后还得找到它们的概念??派对主持人承诺孩子们会在麦克风上“大声喊出”生日快乐等话语,但他们也可以说些什么,但麦克风在中途停止工作,所以这一切并没有发生,也没有人做出任何解释或努力来解决这个问题。总的来说,派对主持人给人一种懒得理会的感觉,我觉得如果没有她在场会更好——我会建议 Ryze 雇用真正喜欢孩子们在场并充满热情的员工来举办派对,而不是雇用那些只需要工作来支付账单的人。食物价格过高,员工沟通不畅,也没有尽力让我的孩子在生日时感到特别。