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Karen M
DO NOT BOOK HERE
Bubbles Below Scuba Charters的点评
点评：DO NOT BOOK WITH THIS COMPANY.i booked with them for a 2 tank afternoon dive on 7/24/25. They sent me a booking confirmation. When I tried to check in with them by phone a few days before my trip I left a voice mail and assumed they would call back. Nope. When I arrived in Kauai I called them again repeatedly. No one ever answered or called me back. The day of my dive I still had not received any meeting instructions. I drive 45 minutes to the address on their website. There is no store front. A girl in one of the other stores directed me to the harbor and said someone would meet me there. No one ever showed up. I sat in the parking lot calling the same number for another half hour. No answer. No return call. I finally left and drove back another 45 minutes to my hotel. Later I sent an email asking for a refund. A woman named Blondie finally replied saying g they had no record of my booking and do not answer their phone but that she would look into it. It’s been over a week with no further communication and now I will have to report this through my credit card to get my money back. I heard elsewhere that they are trying to sell this business and have been blowing people off left and right. I hope this helps someone else from losing a day of their vacation like I did. There are multiple other great five outfits on island - avoid this one.
翻译：不要在这家公司预订。我预订了 2025 年 7 月 24 日下午 2 罐潜水。他们给我发了预订确认书。当我在旅行前几天试图通过电话联系他们时，我留了语音留言，以为他们会回电话。没有。当我到达考艾岛时，我又反复给他们打电话。没有人接听或回电话。潜水当天，我仍然没有收到任何会面指示。我开车 45 分钟到达他们网站上的地址。没有店面。另一家店的女孩指引我去港口，说有人会在那里与我见面。但没有人出现。我坐在停车场又打了同一个号码半个小时。没有人接听。也没有回电。我终于离开了，又开了 45 分钟回到我的酒店。后来我发了一封电子邮件要求退款。一位名叫 Blondie 的女士终于回复说，他们没有我的预订记录，也不接电话，但她会调查此事。已经过去一个多星期了，没有任何进一步的消息，现在我得用信用卡汇报此事才能退款。我从别处听说他们正试图出售这家店，而且一直在到处招摇撞骗。我希望这能帮助其他人避免像我一样浪费一天的假期。岛上还有其他几家很棒的五星级酒店——别选这家。
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