旅行
账户
Gene M
Another “Service Charge” that makes no sense at all. $90 extra hidden fees/taxes for golf over listed fee.
Punta Mita Golf Course的点评
点评：The title says it all. They advertise a price of $300, which is already expensive for these courses (Bahia and Pacifico). Then you arrive and they tell you it is $380 with service fees and taxes. They are charging you an extra 26% in service fee and taxes. I can understand the taxes (assuming they are legitimate) as they don’t have control over that. But to charge another 10% on service fees feels low brow. The manager told me it was for the staff. Did they not pay the staff before when there wasn’t a service fee?
My question is: How does the owner of a liquor store pay its employees without a service fee? Can you imagine the manager for the last 40 years saying “Sorry employees, we aren’t able to pay you again this year, as the price of our goods only covers the cost of the liquor, and other overhead of the business. Maybe next year we can consider a special service fee to tack onto the price (but not the actual price) that will allow you to be paid for your work..”.
Let me try this another way: What does the $300 cover? Does the $300 only cover the land of the golf course without any maintenance or staff? Without the charge, would I just be paying $300 to aimlessly drive in a cart around a field of uncut grass without fairways or greens? Doesn’t “the price” of $300 already include a beautifully manicured course with some views of water and a cart? It clearly takes people to run a golf course. And people are usually one of the largest expenses in a service business, which you then incorporate into the price. It is the continuous SERVICE to the golf course prior to your arrival that you are paying for when you golf anywhere.
To charge an extra fee, on top of the price of $300, feels unethical. I’ve played here for 10 years straight, but don’t quite remember this sort of gouging. Perhaps the management thinks people are dumb sheep, who won’t realize that every price in history charged by a service business included THE SERVICE. Not adding it to the original price is deceptive and should be banned. They basically took the same tact as a restaurant adding a service fee for people who don’t tip and actually added it to a product where no one is actually providing a service in real time. Is anyone helping me read the greens or find my ball? That would be an additional service worth a fee. Ah yes, that is called a caddy and you pay a distinct fee for one, and they don’t charge an extra service fee.
You might think, well they need to pay the servers in the restaurant and the people in the golf shop and that is what this service fee is for, as the manager claimed. Two points on that:
1. The servers in the small bar/restaurant: They also add a service charge to the bill. And from what I can tell by the price of food and drinks, they don’t sell it anywhere near “cost”. So they must already be adding in some fee for paying people, electricity, rent, etc. That argument doesn’t hold up. The service fee is just more profit for the Four Seasons mgmt, nothing more.
2. The people at the pro shop: There were 6 people working in a pro shop that was 10’ x 40’. They barely could all fit in this small shop. The price of a polo was >$100, the cost is well below the prices. I didn’t check, but they probably add a service fee to the polo shirt bill as well, which is troubling since the customer service in this shop is severely lacking. These people, over the past 10 years, have always seemed miserable, while everyone else outside the shop has been so friendly. I don’t think anyone of these people play golf or enjoy this job. I think that makes it even harder to pay a service fee for such misery. The price of the golf and apparel are more than enough revenue to pay the staff, the service fee is just more profit for the Four Seasons. They can tell you they are using the service fee for the people, but they already could pay the people with the profit they were making, this is all just extra.
I’ll add, for those reading that think I just can’t afford it, that I can certainly afford this fee. But I draw a line at gouging clients and misrepresentations of prices. I spoke to the manager who didn’t see anything wrong with the way they falsely market this fee. I chose not to play this year and instead invested the $800 in a few very nice meals.
FYI. The Four Seasons Resort owns this golf course. It is a high quality establishment. I’m a big fan of Aramara and Bahia, which are excellent restaurants at the hotel. This golf experience and views of the Pacific Ocean are good and worth a premium, but not worth ~$380. They know that it’s not worth $380, and that is why they hide the total cost and instead jerk you around by non transparent pricing policies. Simple solutions: Advertise the $380 and I’m far more likely to pay.
If you go there, tell the mgmt to clean up the pricing. Make sure you are heard. If enough people talk to mgmt and walk away loudly, they will get it. I’m sure of it.
My question is: How does the owner of a liquor store pay its employees without a service fee? Can you imagine the manager for the last 40 years saying “Sorry employees, we aren’t able to pay you again this year, as the price of our goods only covers the cost of the liquor, and other overhead of the business. Maybe next year we can consider a special service fee to tack onto the price (but not the actual price) that will allow you to be paid for your work..”.
Let me try this another way: What does the $300 cover? Does the $300 only cover the land of the golf course without any maintenance or staff? Without the charge, would I just be paying $300 to aimlessly drive in a cart around a field of uncut grass without fairways or greens? Doesn’t “the price” of $300 already include a beautifully manicured course with some views of water and a cart? It clearly takes people to run a golf course. And people are usually one of the largest expenses in a service business, which you then incorporate into the price. It is the continuous SERVICE to the golf course prior to your arrival that you are paying for when you golf anywhere.
To charge an extra fee, on top of the price of $300, feels unethical. I’ve played here for 10 years straight, but don’t quite remember this sort of gouging. Perhaps the management thinks people are dumb sheep, who won’t realize that every price in history charged by a service business included THE SERVICE. Not adding it to the original price is deceptive and should be banned. They basically took the same tact as a restaurant adding a service fee for people who don’t tip and actually added it to a product where no one is actually providing a service in real time. Is anyone helping me read the greens or find my ball? That would be an additional service worth a fee. Ah yes, that is called a caddy and you pay a distinct fee for one, and they don’t charge an extra service fee.
You might think, well they need to pay the servers in the restaurant and the people in the golf shop and that is what this service fee is for, as the manager claimed. Two points on that:
1. The servers in the small bar/restaurant: They also add a service charge to the bill. And from what I can tell by the price of food and drinks, they don’t sell it anywhere near “cost”. So they must already be adding in some fee for paying people, electricity, rent, etc. That argument doesn’t hold up. The service fee is just more profit for the Four Seasons mgmt, nothing more.
2. The people at the pro shop: There were 6 people working in a pro shop that was 10’ x 40’. They barely could all fit in this small shop. The price of a polo was >$100, the cost is well below the prices. I didn’t check, but they probably add a service fee to the polo shirt bill as well, which is troubling since the customer service in this shop is severely lacking. These people, over the past 10 years, have always seemed miserable, while everyone else outside the shop has been so friendly. I don’t think anyone of these people play golf or enjoy this job. I think that makes it even harder to pay a service fee for such misery. The price of the golf and apparel are more than enough revenue to pay the staff, the service fee is just more profit for the Four Seasons. They can tell you they are using the service fee for the people, but they already could pay the people with the profit they were making, this is all just extra.
I’ll add, for those reading that think I just can’t afford it, that I can certainly afford this fee. But I draw a line at gouging clients and misrepresentations of prices. I spoke to the manager who didn’t see anything wrong with the way they falsely market this fee. I chose not to play this year and instead invested the $800 in a few very nice meals.
FYI. The Four Seasons Resort owns this golf course. It is a high quality establishment. I’m a big fan of Aramara and Bahia, which are excellent restaurants at the hotel. This golf experience and views of the Pacific Ocean are good and worth a premium, but not worth ~$380. They know that it’s not worth $380, and that is why they hide the total cost and instead jerk you around by non transparent pricing policies. Simple solutions: Advertise the $380 and I’m far more likely to pay.
If you go there, tell the mgmt to clean up the pricing. Make sure you are heard. If enough people talk to mgmt and walk away loudly, they will get it. I’m sure of it.
翻译：标题说明了一切。他们的广告价格为 300 美元，对于这些课程（巴伊亚和太平洋）来说已经很贵了。然后你到了，他们告诉你价格是 380 美元，包括服务费和税费。他们额外向您收取 26% 的服务费和税费。我可以理解这些税收（假设它们是合法的），因为他们无法控制这一点。但再收取10%的服务费就显得低俗了。经理告诉我这是给员工的。以前没有服务费的时候，他们不是给工作人员钱吗？
我的问题是：酒类商店的老板如何在不收取服务费的情况下向员工支付工资？你能想象过去 40 年的经理说：“对不起，员工们，我们今年无法再向你们支付工资，因为我们的商品价格仅涵盖酒水成本和其他业务费用。也许明年我们可以考虑在价格（但不是实际价格）上附加一项特殊服务费，这样您就可以为您的工作获得报酬……”。
让我换个方式试试：300 美元涵盖什么？ 300美元是否只涵盖高尔夫球场的土地，没有任何维护或工作人员？如果不收费，我是否只需支付 300 美元就可以在没有球道或果岭的未修剪的草地上漫无目的地驾驶车？ 300 美元的“价格”不是已经包含了修剪整齐、可欣赏水景的球场和一辆小车吗？显然，管理高尔夫球场需要人。人员通常是服务业务中最大的支出之一，然后将其纳入价格中。当您在任何地方打高尔夫球时，您所支付的费用是您抵达之前向高尔夫球场提供的持续服务。
在 300 美元的价格之上收取额外费用，感觉不道德。我已经在这里连续打了十年球，但不太记得这种欺诈行为。也许管理层认为人们都是蠢羊，他们不会意识到历史上服务企业收取的每一个价格都包含服务。不将其添加到原价中是具有欺骗性的，应予以禁止。他们基本上采取了与餐馆相同的策略，为不给小费的人增加服务费，并将其添加到实际上没有人实时提供服务的产品中。有人帮助我阅读果岭或找到我的球吗？这将是一项值得付费的附加服务。啊，是的，这就是所谓的球童，你需要支付一笔独特的费用，而且他们不收取额外的服务费。
您可能会想，好吧，他们需要向餐厅的服务员和高尔夫商店的人员支付费用，正如经理声称的那样，这就是服务费的用途。对此有两点：
1、小酒吧/餐厅的服务员：账单上还要加收服务费。从我从食品和饮料的价格来看，他们不会以接近“成本”的价格出售。所以他们肯定已经增加了一些工资、电费、房租等费用。这种说法站不住脚。服务费只是给四季管理多一点利润而已，仅此而已。
2. 专卖店的人员：有 6 个人在 10 英尺 x 40 英尺的专卖店工作。这间小店里几乎装不下他们。一件polo衫的价格>100美元，成本远低于价格。我没有查，但他们可能还会在 Polo 衫账单上加上服务费，这很麻烦，因为这家店的客户服务严重缺乏。这些人，在过去的十年里，总是显得很痛苦，而店外的其他人却那么友好。我认为这些人中没有人打高尔夫球或喜欢这份工作。我认为这使得为这种痛苦支付服务费变得更加困难。高尔夫和服装的价格足够支付员工的收入，服务费只是四个季节更多的利润。他们可以告诉你他们正在为人们使用服务费，但他们已经可以用他们赚取的利润来支付人们，这只是额外的。
我要补充一点，对于那些认为我负担不起的读者，我当然可以负担得起这笔费用。但我对欺骗客户和歪曲价格的行为划清界限。我与经理交谈过，他认为他们错误地推销这笔费用的方式没有任何问题。我今年选择不参加比赛，而是将 800 美元投入了几顿非常美味的饭菜。
供参考。四个季节度假村拥有这个高尔夫球场。这是一家高品质酒店。我是 Aramara 和 Bahia 的忠实粉丝，它们都是酒店内的一流餐厅。这种高尔夫体验和太平洋景观很好，值得付费，但不值 380 美元。他们知道它不值 380 美元，这就是为什么他们隐藏总成本，而是通过不透明的定价政策来欺骗你。简单的解决方案：宣传 380 美元，我更有可能付钱。
如果你去那里， 告诉管理层清理定价。确保你的声音被听到。如果有足够多的人与管理层交谈并大声走开，他们就会明白。我敢肯定。
我的问题是：酒类商店的老板如何在不收取服务费的情况下向员工支付工资？你能想象过去 40 年的经理说：“对不起，员工们，我们今年无法再向你们支付工资，因为我们的商品价格仅涵盖酒水成本和其他业务费用。也许明年我们可以考虑在价格（但不是实际价格）上附加一项特殊服务费，这样您就可以为您的工作获得报酬……”。
让我换个方式试试：300 美元涵盖什么？ 300美元是否只涵盖高尔夫球场的土地，没有任何维护或工作人员？如果不收费，我是否只需支付 300 美元就可以在没有球道或果岭的未修剪的草地上漫无目的地驾驶车？ 300 美元的“价格”不是已经包含了修剪整齐、可欣赏水景的球场和一辆小车吗？显然，管理高尔夫球场需要人。人员通常是服务业务中最大的支出之一，然后将其纳入价格中。当您在任何地方打高尔夫球时，您所支付的费用是您抵达之前向高尔夫球场提供的持续服务。
在 300 美元的价格之上收取额外费用，感觉不道德。我已经在这里连续打了十年球，但不太记得这种欺诈行为。也许管理层认为人们都是蠢羊，他们不会意识到历史上服务企业收取的每一个价格都包含服务。不将其添加到原价中是具有欺骗性的，应予以禁止。他们基本上采取了与餐馆相同的策略，为不给小费的人增加服务费，并将其添加到实际上没有人实时提供服务的产品中。有人帮助我阅读果岭或找到我的球吗？这将是一项值得付费的附加服务。啊，是的，这就是所谓的球童，你需要支付一笔独特的费用，而且他们不收取额外的服务费。
您可能会想，好吧，他们需要向餐厅的服务员和高尔夫商店的人员支付费用，正如经理声称的那样，这就是服务费的用途。对此有两点：
1、小酒吧/餐厅的服务员：账单上还要加收服务费。从我从食品和饮料的价格来看，他们不会以接近“成本”的价格出售。所以他们肯定已经增加了一些工资、电费、房租等费用。这种说法站不住脚。服务费只是给四季管理多一点利润而已，仅此而已。
2. 专卖店的人员：有 6 个人在 10 英尺 x 40 英尺的专卖店工作。这间小店里几乎装不下他们。一件polo衫的价格>100美元，成本远低于价格。我没有查，但他们可能还会在 Polo 衫账单上加上服务费，这很麻烦，因为这家店的客户服务严重缺乏。这些人，在过去的十年里，总是显得很痛苦，而店外的其他人却那么友好。我认为这些人中没有人打高尔夫球或喜欢这份工作。我认为这使得为这种痛苦支付服务费变得更加困难。高尔夫和服装的价格足够支付员工的收入，服务费只是四个季节更多的利润。他们可以告诉你他们正在为人们使用服务费，但他们已经可以用他们赚取的利润来支付人们，这只是额外的。
我要补充一点，对于那些认为我负担不起的读者，我当然可以负担得起这笔费用。但我对欺骗客户和歪曲价格的行为划清界限。我与经理交谈过，他认为他们错误地推销这笔费用的方式没有任何问题。我今年选择不参加比赛，而是将 800 美元投入了几顿非常美味的饭菜。
供参考。四个季节度假村拥有这个高尔夫球场。这是一家高品质酒店。我是 Aramara 和 Bahia 的忠实粉丝，它们都是酒店内的一流餐厅。这种高尔夫体验和太平洋景观很好，值得付费，但不值 380 美元。他们知道它不值 380 美元，这就是为什么他们隐藏总成本，而是通过不透明的定价政策来欺骗你。简单的解决方案：宣传 380 美元，我更有可能付钱。
如果你去那里， 告诉管理层清理定价。确保你的声音被听到。如果有足够多的人与管理层交谈并大声走开，他们就会明白。我敢肯定。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
