旅行
账户
kooko
Beautiful cenote, but staff treat tourists like herding cattles
Aktun Chen的点评
点评：Swimming inside cenote is great, but staff there just want to get paid to do the bare minium.
2 of us bought the zipline, cave tour, cenote combo tickets online.
Arrived at the gate at 11am, waited 30 min for shuttle to take us to reception. Given a wrist band and told to wait there for zipline. When I asked the girl in English, she said she explained to my friend already (in Spanish), which I dont speak ..
It was after 12 when a guide fetch us to the zipline station thru a short walk. 2 guides helped 2 families with the harness first. After mine was put on, my friend was walking back. She was told in Spanish there is no harness wide enough for her and she can get refund at the office. I was mad, but didnt want to upset her anymore, so I did the zipline. I would have asked refund for both of us at the reception if she were told earlier!! We waited an hour since arrival for this sh.it.
The zipline was not worth the $$. There is no nice view, no vertical drop, upside is you wont die, only break bones if fall. The guides rush thru the safety instruction. Since I was the last one of the group, the guide couldnt even wait till I unhook from the zipline before he zipped behind me while I was still standing at all the stops!
The cave tour has only 1 guide and 20 tourists, so he didnt do much except telling us keep moving along. His light is not enough to light the path for the whole group, most people use their cell phone to light the path. Someone did slip and fell because parts of the path were wet and dark.
The teenager work at the cenote station did not speak English and only gave us keys to lockers and did nothing. When we started walking to the cenote, he told us to shower first. Afterwards, we walked by a man who asked if we were swimming, and handed us the life vest and told us to go back to ask for snorkel mask from the teenager!
They take photos during ziplining and inside the cenote. The price listed is US$40 for 1-2 photos, but the family of 3 told me they paid US$100 for 90 photos (thru Airdrop, not printed copies), and were told $25 for 1 photo. We came back with my phone to the cenote after swimming, thinking to take some photos at the entrance. It was 3pm then, most tourist left and no staff was inside anymore, and we saw there is a walkway to enter without getting wet. So we took many photos with my phone at the same spot where the staff was taking photos!
Its obvious the park knows of their poor services and complaints. Otherwise why posting 2 QR codes, 1 marked for comments/complaints (thru Whatsapp - easy to ignore), another marked for Review (thru TripAdvisor)?
2 of us bought the zipline, cave tour, cenote combo tickets online.
Arrived at the gate at 11am, waited 30 min for shuttle to take us to reception. Given a wrist band and told to wait there for zipline. When I asked the girl in English, she said she explained to my friend already (in Spanish), which I dont speak ..
It was after 12 when a guide fetch us to the zipline station thru a short walk. 2 guides helped 2 families with the harness first. After mine was put on, my friend was walking back. She was told in Spanish there is no harness wide enough for her and she can get refund at the office. I was mad, but didnt want to upset her anymore, so I did the zipline. I would have asked refund for both of us at the reception if she were told earlier!! We waited an hour since arrival for this sh.it.
The zipline was not worth the $$. There is no nice view, no vertical drop, upside is you wont die, only break bones if fall. The guides rush thru the safety instruction. Since I was the last one of the group, the guide couldnt even wait till I unhook from the zipline before he zipped behind me while I was still standing at all the stops!
The cave tour has only 1 guide and 20 tourists, so he didnt do much except telling us keep moving along. His light is not enough to light the path for the whole group, most people use their cell phone to light the path. Someone did slip and fell because parts of the path were wet and dark.
The teenager work at the cenote station did not speak English and only gave us keys to lockers and did nothing. When we started walking to the cenote, he told us to shower first. Afterwards, we walked by a man who asked if we were swimming, and handed us the life vest and told us to go back to ask for snorkel mask from the teenager!
They take photos during ziplining and inside the cenote. The price listed is US$40 for 1-2 photos, but the family of 3 told me they paid US$100 for 90 photos (thru Airdrop, not printed copies), and were told $25 for 1 photo. We came back with my phone to the cenote after swimming, thinking to take some photos at the entrance. It was 3pm then, most tourist left and no staff was inside anymore, and we saw there is a walkway to enter without getting wet. So we took many photos with my phone at the same spot where the staff was taking photos!
Its obvious the park knows of their poor services and complaints. Otherwise why posting 2 QR codes, 1 marked for comments/complaints (thru Whatsapp - easy to ignore), another marked for Review (thru TripAdvisor)?
翻译：在天然井内游泳很棒，但那里的工作人员只想拿最低限度的报酬。
我们中的 2 人在线购买了滑索、洞穴之旅和天然井组合票。
上午 11 点到达门口，等了 30 分钟才有班车把我们送到接待处。给了她一个腕带，并被告知在那里等滑索。当我用英语问那个女孩时，她说她已经用西班牙语向我的朋友解释过了，而我不会说西班牙语……
12 点过后，一位导游带我们走了一小段路到达了滑索站。两位导游先帮助 2 个家庭系好安全带。我的朋友系好安全带后，我的朋友就往回走了。她用西班牙语被告知没有足够宽的安全带，她可以在办公室退款。我很生气，但不想再让她难过了，所以我玩了滑索。如果接待处早点通知我，我会要求我们两人都退款！！我们到达后等了一个小时就为了这个破事。
滑索不值这个价钱。没有美景，没有垂直落差，好处是你不会死，如果掉下去只会骨折。导游匆匆讲解了安全说明。因为我是团队中最后一个，导游甚至等不到我从滑索上解开，就拉上滑索跟在我后面，而我还站在所有站点！
洞穴之旅只有 1 名导游和 20 名游客，所以他除了告诉我们继续前进外，没有做太多事情。他的手电筒不足以照亮整个团队的道路，大多数人都用手机照亮道路。有人确实滑倒了，因为部分道路又湿又暗。
在天然井站工作的青少年不会说英语，只给了我们储物柜的钥匙，什么也没做。当我们开始向天然井走去时，他告诉我们先洗澡。之后，我们经过一个男人，他问我们是否在游泳，并递给我们救生衣，让我们回去向那个少年要浮潜面罩！
他们在滑索期间和在天然井内拍照。标价为 1-2 张照片 40 美元，但一家三口告诉我，他们花了 100 美元拍了 90 张照片（通过 Airdrop，而不是打印的），并被告知 1 张照片 25 美元。游完泳后，我们带着手机回到天然井，想在入口处拍几张照片。当时是下午 3 点，大多数游客都离开了，里面没有工作人员了，我们看到有一条人行道可以进去而不会被淋湿。所以我们用手机在工作人员拍照的同一位置拍了很多照片！
显然，公园知道他们的服务差，投诉多。否则为什么要发布 2 个二维码，1 个标记为评论/投诉（通过 Whatsapp - 很容易忽略），另一个标记为评论（通过 TripAdvisor）？
我们中的 2 人在线购买了滑索、洞穴之旅和天然井组合票。
上午 11 点到达门口，等了 30 分钟才有班车把我们送到接待处。给了她一个腕带，并被告知在那里等滑索。当我用英语问那个女孩时，她说她已经用西班牙语向我的朋友解释过了，而我不会说西班牙语……
12 点过后，一位导游带我们走了一小段路到达了滑索站。两位导游先帮助 2 个家庭系好安全带。我的朋友系好安全带后，我的朋友就往回走了。她用西班牙语被告知没有足够宽的安全带，她可以在办公室退款。我很生气，但不想再让她难过了，所以我玩了滑索。如果接待处早点通知我，我会要求我们两人都退款！！我们到达后等了一个小时就为了这个破事。
滑索不值这个价钱。没有美景，没有垂直落差，好处是你不会死，如果掉下去只会骨折。导游匆匆讲解了安全说明。因为我是团队中最后一个，导游甚至等不到我从滑索上解开，就拉上滑索跟在我后面，而我还站在所有站点！
洞穴之旅只有 1 名导游和 20 名游客，所以他除了告诉我们继续前进外，没有做太多事情。他的手电筒不足以照亮整个团队的道路，大多数人都用手机照亮道路。有人确实滑倒了，因为部分道路又湿又暗。
在天然井站工作的青少年不会说英语，只给了我们储物柜的钥匙，什么也没做。当我们开始向天然井走去时，他告诉我们先洗澡。之后，我们经过一个男人，他问我们是否在游泳，并递给我们救生衣，让我们回去向那个少年要浮潜面罩！
他们在滑索期间和在天然井内拍照。标价为 1-2 张照片 40 美元，但一家三口告诉我，他们花了 100 美元拍了 90 张照片（通过 Airdrop，而不是打印的），并被告知 1 张照片 25 美元。游完泳后，我们带着手机回到天然井，想在入口处拍几张照片。当时是下午 3 点，大多数游客都离开了，里面没有工作人员了，我们看到有一条人行道可以进去而不会被淋湿。所以我们用手机在工作人员拍照的同一位置拍了很多照片！
显然，公园知道他们的服务差，投诉多。否则为什么要发布 2 个二维码，1 个标记为评论/投诉（通过 Whatsapp - 很容易忽略），另一个标记为评论（通过 TripAdvisor）？
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