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Exzellenz的点评
点评：If I could give this company 0 stars, I would. I knew we would be in the Algarve for my son's birthday, and he isn't a fan of the beach, so I booked a 5 hour boat trip to celebrate his special day. We booked it in January for an August trip. It was confirmed multiple times by our hotel. It was a 1 hour drive each way from our hotel. When we arrived for our boat tour, the employee look flustered and called her boss. The boat was not there. They came up with an excuse that the boat was "broken", but I could very clearly see that there was another appointment penciled in for that morning at the same time as our tour. This excuse didn't make sense for a lot of reasons, but the primary one being that wouldn't they call the hotel or client and notify them that the boat was broken and the tour couldn't take place as planned? They never did that. Then all of a sudden they said we could "go to the beach" until 1:30PM and then we could do the 5 hour tour. That didn't work for many reasons, including the fact that we had a big birthday dinner planned for my son and we wouldn't have gotten back in time. But also--how do they miraculously fix a boat in just a few hours? It didn't make sense. It seemed clear to me that they simply double booked and then lied about it. The next day they offered us another ride at 20% off the original price, but I don't like people who conduct business that way. They ruined my son's birthday, and 20% off ins't going to fix that.
翻译：如果可以给这家公司零星，我肯定会给。我知道我们会去阿尔加维庆祝我儿子的生日，而他不喜欢海滩，所以我预订了一次5小时的游船之旅来庆祝他的生日。我们一月份预订了八月份的行程，酒店也确认了好几次。从酒店开车过去单程需要一个小时。我们到达游船目的地时，工作人员看起来很慌乱，打电话给她的老板。船不见了。他们找了个借口说船“坏了”，但我清楚地看到，那天早上和我们一起的行程还有另一个预约。这个借口说不通，原因有很多，但最主要的是，他们难道不应该打电话通知酒店或客户船坏了，行程无法按计划进行吗？他们从来没这样做过。然后他们突然说我们可以“去海滩”，直到下午1:30，然后我们就可以进行5小时的游船之旅了。这招行不通，原因有很多，比如我们计划为儿子办一场盛大的生日晚宴，来不及赶回来。而且，他们怎么可能在短短几个小时内奇迹般地修好一艘船？这简直说不通。在我看来，他们显然是重复预订了，然后撒了谎。第二天，他们又给我们安排了一次船，价格比原价低了20%，但我不喜欢这种做生意的人。他们毁了我儿子的生日，20%的折扣也弥补不了这一点。
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