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Ely R
Stay Away : Disgraceful Calgary Business
WinSport的点评
点评：This business is a disgrace to the local community and I recommend avoiding it at all costs. I had been looking forward to booking ski lessons here for my 3-year-old and myself for weeks (as a single parent), waiting for the perfect snow day. When it finally came we booked the day before as they recommended to us earlier in the week. After dropping a whopping $250 for a one hour private lesson with rentals for a private ski lesson, they did not send any information on what time to arrive, what to expect, where to park, where to put belongings etc.
It was challenging enough to get my 3-year-old ready to go with snow gear and we arrived 10 minutes early to the lesson to a full parking lot. We parked right outside the doors to get checked in and see what next steps would be. There was no guidance and no one to help us walk us through our first rental as first-time visitors. It was clear given our limited time we needed to reschedule the appointment. With our ski boots on, bags in hand still needing a home, and our car out front still needing to be moved, I asked if we should just push through and extend the lesson, or reschedule. They refused both options. Instead, they took our money without rendering service or providing any contact for management.
I voiced my discontent and asked to speak to someone else. After waiting for 15 minutes, still with our ski boots on, a second person arrived to confirm they were taking our money without rendering services, but then provided email contacts at my insistence. We escalated the matter to the general manager and instead of being met with counsel, mediation, or any sense of understanding they accused me of harassment. Since when did asking to speak to manager for lack of service become harassment? It is graceful gaslighting.
Not communicating and educating a first-time skier for a private lesson for his child, taking money, not rendering service, and then disrespectfully refusing to provide contact for support and management, while expecting a customer to walk away without a solution is just unbelievable. Two months have passed with no reply. They have lost a long-term generational customer.
It was challenging enough to get my 3-year-old ready to go with snow gear and we arrived 10 minutes early to the lesson to a full parking lot. We parked right outside the doors to get checked in and see what next steps would be. There was no guidance and no one to help us walk us through our first rental as first-time visitors. It was clear given our limited time we needed to reschedule the appointment. With our ski boots on, bags in hand still needing a home, and our car out front still needing to be moved, I asked if we should just push through and extend the lesson, or reschedule. They refused both options. Instead, they took our money without rendering service or providing any contact for management.
I voiced my discontent and asked to speak to someone else. After waiting for 15 minutes, still with our ski boots on, a second person arrived to confirm they were taking our money without rendering services, but then provided email contacts at my insistence. We escalated the matter to the general manager and instead of being met with counsel, mediation, or any sense of understanding they accused me of harassment. Since when did asking to speak to manager for lack of service become harassment? It is graceful gaslighting.
Not communicating and educating a first-time skier for a private lesson for his child, taking money, not rendering service, and then disrespectfully refusing to provide contact for support and management, while expecting a customer to walk away without a solution is just unbelievable. Two months have passed with no reply. They have lost a long-term generational customer.
翻译：这项业务是当地社区的耻辱，我建议不惜一切代价避免这样做。几个星期以来，我一直期待着为我 3 岁的孩子和我自己（作为单亲家长）在这里预订滑雪课程，等待完美的雪天。当它终于来的时候，我们按照他们在本周早些时候向我们推荐的方式在前一天预订了。在花了 250 美元参加一小时的私人滑雪课程并租用私人滑雪课程后，他们没有发送任何关于什么时间到达、期待什么、在哪里停车、在哪里放置物品等信息。
让我 3 岁的孩子准备好带着雪具去上课是一件非常具有挑战性的事情，我们提前 10 分钟到达了上课地点，停车场已经满了。我们把车停在门外办理入住手续，看看下一步要做什么。没有任何指导，也没有人帮助我们作为第一次来访者完成第一次租赁。很明显，鉴于我们的时间有限，我们需要重新安排约会。我们穿着滑雪靴，手里的包仍然需要一个家，我们前面的车仍然需要移动，我问我们是否应该坚持下去并延长课程，或者重新安排时间。他们拒绝了这两种选择。相反，他们拿走了我们的钱，却没有提供服务或提供任何管理层联系方式。
我表达了我的不满，并要求与其他人交谈。等了 15 分钟后，我们仍然穿着滑雪靴，第二个人到达，确认他们拿走了我们的钱，但没有提供服务，但随后在我的坚持下提供了电子邮件联系方式。我们将此事上报给总经理，但他们没有得到律师、调解或任何理解，而是指责我骚扰。从什么时候开始，因缺乏服务而要求与经理交谈变成了骚扰？这是优雅的煤气灯。
对于第一次滑雪的人来说，没有为他的孩子上私人课程进行沟通和教育，收钱，不提供服务，然后无礼地拒绝提供支持和管理联系，同时期望客户在没有解决方案的情况下走开，这是令人难以置信的。两个月过去了，没有任何回复。他们失去了一位长期的一代客户。
让我 3 岁的孩子准备好带着雪具去上课是一件非常具有挑战性的事情，我们提前 10 分钟到达了上课地点，停车场已经满了。我们把车停在门外办理入住手续，看看下一步要做什么。没有任何指导，也没有人帮助我们作为第一次来访者完成第一次租赁。很明显，鉴于我们的时间有限，我们需要重新安排约会。我们穿着滑雪靴，手里的包仍然需要一个家，我们前面的车仍然需要移动，我问我们是否应该坚持下去并延长课程，或者重新安排时间。他们拒绝了这两种选择。相反，他们拿走了我们的钱，却没有提供服务或提供任何管理层联系方式。
我表达了我的不满，并要求与其他人交谈。等了 15 分钟后，我们仍然穿着滑雪靴，第二个人到达，确认他们拿走了我们的钱，但没有提供服务，但随后在我的坚持下提供了电子邮件联系方式。我们将此事上报给总经理，但他们没有得到律师、调解或任何理解，而是指责我骚扰。从什么时候开始，因缺乏服务而要求与经理交谈变成了骚扰？这是优雅的煤气灯。
对于第一次滑雪的人来说，没有为他的孩子上私人课程进行沟通和教育，收钱，不提供服务，然后无礼地拒绝提供支持和管理联系，同时期望客户在没有解决方案的情况下走开，这是令人难以置信的。两个月过去了，没有任何回复。他们失去了一位长期的一代客户。
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