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Beautiful country, but the tour was not as advertised
Kerege Travel的点评
点评：Our driver, guide and cook were fantastic throughout the trip: friendly, welcoming and hardworking. Unfortunately, the holiday organised by Kerege Travel was significantly different from what we were led to expect when booking.
We booked an 11-day Altai Mountains adventure, with traditional ger accommodation, multiple substantial mountain hikes, cultural experiences and a good balance between driving and activities. Unfortunately, this wasn't the experience we received.
Accommodation: Traditional gers were repeatedly advertised in our itinerary and were a major selling point. In reality, we stayed in basic wooden houses. This was never communicated before booking, despite accommodation being an important factor in our decision.
Hiking and activities: Several advertised hiking days simply didn't happen, including substantial mountain hikes and the petroglyph visit.
Driving: The itinerary presented several days as hiking and activity days, with little indication of the extensive driving actually involved. In reality, we experienced multiple journeys exceeding seven hours, meaning several days advertised for hiking were effectively lost to driving. This was particularly disappointing as we had specifically requested an itinerary with less driving.
We appreciate that October weather in Mongolia can affect plans, but the overall holiday was materially different from what was advertised. Had we known the actual arrangements beforehand, we would not have booked.
What has been equally disappointing is the company's response since returning. We have repeatedly tried to resolve these issues privately. Gabiden initially responded but failed to adequately address our concerns and has since stopped acknowledging our messages altogether.
Our praise goes to the driver, guide and cook, who were excellent. Mongolia is BEAUTIFUL. Unfortunately, the organisation, transparency and customer service from the company itself fell significantly short of expectations.
We booked an 11-day Altai Mountains adventure, with traditional ger accommodation, multiple substantial mountain hikes, cultural experiences and a good balance between driving and activities. Unfortunately, this wasn't the experience we received.
Accommodation: Traditional gers were repeatedly advertised in our itinerary and were a major selling point. In reality, we stayed in basic wooden houses. This was never communicated before booking, despite accommodation being an important factor in our decision.
Hiking and activities: Several advertised hiking days simply didn't happen, including substantial mountain hikes and the petroglyph visit.
Driving: The itinerary presented several days as hiking and activity days, with little indication of the extensive driving actually involved. In reality, we experienced multiple journeys exceeding seven hours, meaning several days advertised for hiking were effectively lost to driving. This was particularly disappointing as we had specifically requested an itinerary with less driving.
We appreciate that October weather in Mongolia can affect plans, but the overall holiday was materially different from what was advertised. Had we known the actual arrangements beforehand, we would not have booked.
What has been equally disappointing is the company's response since returning. We have repeatedly tried to resolve these issues privately. Gabiden initially responded but failed to adequately address our concerns and has since stopped acknowledging our messages altogether.
Our praise goes to the driver, guide and cook, who were excellent. Mongolia is BEAUTIFUL. Unfortunately, the organisation, transparency and customer service from the company itself fell significantly short of expectations.
翻译：在整个旅途中，我们的司机、向导和厨师都表现得非常出色：友善、热情且勤恳努力。遗憾的是，Kerege Travel安排的行程与我们预订时所期待的有着很大出入。
我们预订的是为期11天的阿尔泰山脉探险之旅，原本期望能体验传统的蒙古包住宿、多次长距离徒步、参与各种文化活动，同时还能实现驾车与活动之间的良好平衡。可惜实际体验却并非如此。住宿：行程中多次提及传统蒙古包作为住宿选项，这也是一个主要的卖点。但实际上，我们住的是简陋的木屋。尽管住宿是我们做出预订决定时的重要考量因素，但这一点在预订前却从未被说明。
徒步与活动：行程中宣传的多次徒步活动均未如期进行，包括长途山地徒步以及岩画参观。
行车安排：行程中将多日标记为徒步与活动日。几乎没有任何迹象表明实际需要驾驶如此长的时间。事实上，我们经历了多次时长超过七小时的驾驶行程，这就意味着原本宣传中用于徒步的几天时间实际上都浪费在开车上了。这一点尤为令人失望，因为我们特意要求安排一个减少驾驶时间的行程安排。
我们理解蒙古国十月份的天气可能会对行程造成影响，但整个假期的情况与宣传内容存在显著差异。如果我们事先知道实际的安排情况，我们就不会预订了。
同样令人失望的是我们返回后旅行社的反应。我们多次试图私下解决这些问题。Gabiden起初还有回应，但未能妥善处理我们的诉求，此后便完全不再回复我们的消息了。
我们要赞扬的是司机、向导和厨师，他们都非常出色。蒙古真是美丽极了。可惜的是，整个行程的组织安排……这家公司的透明度及客户服务水平远远未达到预期。
我们预订的是为期11天的阿尔泰山脉探险之旅，原本期望能体验传统的蒙古包住宿、多次长距离徒步、参与各种文化活动，同时还能实现驾车与活动之间的良好平衡。可惜实际体验却并非如此。住宿：行程中多次提及传统蒙古包作为住宿选项，这也是一个主要的卖点。但实际上，我们住的是简陋的木屋。尽管住宿是我们做出预订决定时的重要考量因素，但这一点在预订前却从未被说明。
徒步与活动：行程中宣传的多次徒步活动均未如期进行，包括长途山地徒步以及岩画参观。
行车安排：行程中将多日标记为徒步与活动日。几乎没有任何迹象表明实际需要驾驶如此长的时间。事实上，我们经历了多次时长超过七小时的驾驶行程，这就意味着原本宣传中用于徒步的几天时间实际上都浪费在开车上了。这一点尤为令人失望，因为我们特意要求安排一个减少驾驶时间的行程安排。
我们理解蒙古国十月份的天气可能会对行程造成影响，但整个假期的情况与宣传内容存在显著差异。如果我们事先知道实际的安排情况，我们就不会预订了。
同样令人失望的是我们返回后旅行社的反应。我们多次试图私下解决这些问题。Gabiden起初还有回应，但未能妥善处理我们的诉求，此后便完全不再回复我们的消息了。
我们要赞扬的是司机、向导和厨师，他们都非常出色。蒙古真是美丽极了。可惜的是，整个行程的组织安排……这家公司的透明度及客户服务水平远远未达到预期。
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