Luis saves the Day - Alpha Omega Winery (圣海伦娜) - Alpha Omega Winery - 416条旅客点评与比价

CLEShawn

Luis saves the Day

Alpha Omega Winery的点评

2026年08月20日发布于: 海外

点评：We tried to make a tasting reservation months ago for a party of 8. A member of our group had been a wine club member since the mid 2000s. We still have bottles in our collection from our first visit in 2008x. The booking staff told us it wasn’t possible to book large parties. No one at Alpha Omega would even consider breaking up the group into two groups of four. To call the engagement disappointing is an understatement. We decided to wing it with some time post our visit to Nickel & Nickel (amazing by the way) and stop by with some lunch to procure some wine and sit outside. When we first called, the staff told it was possible but only if we acquired 8 bottles (that’s an aggressive lunch habit). We countered with 4. When we arrived, no one was sure whom had spoken to our group. We saw plenty of empty tables and plenty of large groups, creating further annoyance. Thankfully Luis was out to meet us and apologized for all of the challenges and treated us fantastically; partially removing the sour taste for the long time members and our group. Ask for Luis. He’s great. Alpha Omega needs to read the book Unreasonable Hospitality. Don’t treat great, long-time customers as an afterthought. The treatment by our other wine clubs was top notch and Alpha Omega fell short.

翻译：几个月前，我们试图为8个人预订品酒活动。我们团队中有一名成员从21世纪初期起就一直是该葡萄酒俱乐部的会员。我们至今仍保存着2008年第一次到访时购买的葡萄酒。然而预订处的工作人员告诉我们，无法为人数如此多的团体进行预订。Alpha Omega的工作人员甚至连把我们分成两组、每组四人来安排都不肯考虑。用“令人失望”来形容这次体验实在是轻描淡写了。在参观完Nickel & Nickel酒庄后（顺便说一句，那里棒极了），我们决定临时起意，去那里吃顿午饭、买些葡萄酒，然后坐在户外享用。我们最初打电话询问时，工作人员说可以，但前提是必须购买8瓶酒（这可真是“豪放的午餐习惯”啊）。我们提出只买4瓶作为折中方案。可当我们到达后，没人能确定到底是谁和我们联系过的。我们看到有很多空桌，但同时也有好多大团体在就餐，这让我们更加恼火。值得庆幸的是，路易斯出来接待了我们，他为期间出现的种种问题道了歉，并给予了我们极好的待遇；这多少抵消了那些长期会员以及我们团队心中的不愉快情绪。一定要找路易斯服务哦，他真的很棒。Alpha Omega应该读一读《超乎寻常的待客之道》这本书——可千万别把那些长期支持的好顾客当作无足轻重的存在。其他葡萄酒俱乐部的服务都堪称一流，而Alpha Omega在这方面则有所欠缺。

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