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Terrible and rude customer agent, not worth the money.
Xauen Tours的点评
点评：The tour to Chefchaoun was okay (not worth the money in my opinion) but the customer service from Sarah was awful. Her manner was rude, hostile and unfriendly, for example, when messaging me that the driver was outside I replied immediately to say that I was heading out, she messaged me 2 minutes later asking “are you there already? We have customers waiting”. Zero patience, zero empathy, zero humility.
On their website they claim to “value our dear guests”, this certainly isn’t true from what I have experienced.
They also say that they will pick up from the hotel, only when it suits them. My hotel wasn’t on a narrow or difficult street, and they asked if I could wait outside (in the cold).
Save your money and travel with the plethora of other tour operators in Tangier who actually respect and are pleasant to customers.
On their website they claim to “value our dear guests”, this certainly isn’t true from what I have experienced.
They also say that they will pick up from the hotel, only when it suits them. My hotel wasn’t on a narrow or difficult street, and they asked if I could wait outside (in the cold).
Save your money and travel with the plethora of other tour operators in Tangier who actually respect and are pleasant to customers.
翻译：去舍夫沙翁的旅行还不错（我认为不值这个钱），但是莎拉的客户服务很糟糕。她的态度粗鲁、充满敌意和不友好，例如，当我发消息给我司机在外面时，我立即回复说我要出去，她在两分钟后给我发消息问“你已经到了吗？我们有顾客在等待”。零耐心，零同理心，零谦卑。
他们在他们的网站上声称“重视我们亲爱的客人”，但从我的经历来看，这当然不是真的。
他们还表示，只有在适合他们的情况下，他们才会去酒店接客人。我的酒店不在一条狭窄或困难的街道上，他们问我是否可以在外面等（在寒冷中）。
与丹吉尔众多其他旅行社一起旅行，节省您的钱，他们实际上尊重顾客并且对顾客感到愉快。
他们在他们的网站上声称“重视我们亲爱的客人”，但从我的经历来看，这当然不是真的。
他们还表示，只有在适合他们的情况下，他们才会去酒店接客人。我的酒店不在一条狭窄或困难的街道上，他们问我是否可以在外面等（在寒冷中）。
与丹吉尔众多其他旅行社一起旅行，节省您的钱，他们实际上尊重顾客并且对顾客感到愉快。
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