旅行
账户
Byron E
They need a new General Manager.
iFLY Indoor Skydiving - Minneapolis的点评
点评：First, I want to start by saying this review is due solely to one individual at iFly Minneapolis. His name is name is Peter Shen. He is the general manager there. In addition to being the general manager, he is a rude, condescending and egotistical young man with no customer service or interpersonal skills of which I observed.
To summarize, my wife and I had reservations for a Wednesday. I received a call from iFly telling me that they were understaffed that day and were rescheduling all appointments. They offered free pics and videos as restitution. I declined and asked for an additional 1 minute each for my wife and I. The polite young man I spoke to apologized that he was unable to authorize such an offer, but directed me to Peter Shen. Peter Shen was immediately assertive and adversarial in tone and word choice. After insinuating that I was lying to him, deflecting his accountability for the scheduling mishap, blaming a third party for the issue and making it clear that he cared not at all about having us as customers, I ended the call. I conferred with my wife, as this venture was for her, and she insisted that we cancel, based on the rudeness of Peter Shen.
It turned out that my wife ended up with food poisoning the day that we would have rescheduled for, so we would have ended up losing all that money due to the scheduling foul up. All thanks to Peter Shen. I suppose, in the final analysis, I should be thankful to Peter Shen for being rude enough to make us cancel and saving us the money. Thank you, Peter Shen.
To summarize, my wife and I had reservations for a Wednesday. I received a call from iFly telling me that they were understaffed that day and were rescheduling all appointments. They offered free pics and videos as restitution. I declined and asked for an additional 1 minute each for my wife and I. The polite young man I spoke to apologized that he was unable to authorize such an offer, but directed me to Peter Shen. Peter Shen was immediately assertive and adversarial in tone and word choice. After insinuating that I was lying to him, deflecting his accountability for the scheduling mishap, blaming a third party for the issue and making it clear that he cared not at all about having us as customers, I ended the call. I conferred with my wife, as this venture was for her, and she insisted that we cancel, based on the rudeness of Peter Shen.
It turned out that my wife ended up with food poisoning the day that we would have rescheduled for, so we would have ended up losing all that money due to the scheduling foul up. All thanks to Peter Shen. I suppose, in the final analysis, I should be thankful to Peter Shen for being rude enough to make us cancel and saving us the money. Thank you, Peter Shen.
翻译：首先，我想说的是，这篇评论完全归功于 iFly Minneapolis 的一个人。他的名字是 Peter Shen。他是那里的总经理。除了担任总经理之外，他还是一个粗鲁、傲慢、自负的年轻人，我观察到他没有客户服务或人际交往技巧。
总结一下，我和妻子预订了周三的座位。我接到 iFly 的电话，告诉我他们那天人手不足，正在重新安排所有预约。他们提供免费的照片和视频作为补偿。我拒绝了，并要求为我和妻子再多提供 1 分钟。与我交谈的这位礼貌的年轻人道歉说他无法批准这样的提议，但让我去找 Peter Shen。Peter Shen 立刻在语气和措辞上表现出自信和对抗性。在暗示我在骗他、推卸他对日程安排失误的责任、将问题归咎于第三方并明确表示他根本不关心我们这些客户之后，我挂了电话。我和妻子商量了一下，因为这次冒险是为了她，她坚持要我们取消，理由是 Peter Shen 太粗鲁了。
原来，我妻子在我们重新安排行程的那天食物中毒了，所以我们最终会因为日程安排失误而损失所有的钱。这一切都要归功于 Peter Shen。我想，归根结底，我应该感谢 Peter Shen 的粗鲁，他让我们取消行程，为我们省了钱。谢谢你，Peter Shen。
总结一下，我和妻子预订了周三的座位。我接到 iFly 的电话，告诉我他们那天人手不足，正在重新安排所有预约。他们提供免费的照片和视频作为补偿。我拒绝了，并要求为我和妻子再多提供 1 分钟。与我交谈的这位礼貌的年轻人道歉说他无法批准这样的提议，但让我去找 Peter Shen。Peter Shen 立刻在语气和措辞上表现出自信和对抗性。在暗示我在骗他、推卸他对日程安排失误的责任、将问题归咎于第三方并明确表示他根本不关心我们这些客户之后，我挂了电话。我和妻子商量了一下，因为这次冒险是为了她，她坚持要我们取消，理由是 Peter Shen 太粗鲁了。
原来，我妻子在我们重新安排行程的那天食物中毒了，所以我们最终会因为日程安排失误而损失所有的钱。这一切都要归功于 Peter Shen。我想，归根结底，我应该感谢 Peter Shen 的粗鲁，他让我们取消行程，为我们省了钱。谢谢你，Peter Shen。
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