旅行
账户
Ramya N
Bad experience in Heavenly Ski Resort
天堂滑雪度假村的点评
点评：We had a very disappointing experience when we were in Heavenly for skiing between Dec 27th and Dec 30th. The first issue is with the ski organization. On the first day we took lessons, by the time we could get the skis and were transported to california lodge (the Gondolas were not operational that day), it was 1.5 hours. To add to this there was no good vegetarian food options in the ski cafetaria. Of the couple that were available (for $23+) the servers refused to use different spatula to mix vegetarian food inspite of us requesting it. A very bad experience for us. The scenario on Dec 30 was even more worse, it took us 3 hours to get the ski rental (for another class that was booked). And then there was another large waiting time to confirm that the morning class that we had reserved can be taken in the afternoon (we missed the morning timings). Disappointing to know that there is no planning for crowds management or hiring additional resources for peak days. This is the experience when we paid $362 per day for ski lessons. Over all very disappointed to see how the resort is managed and operated. The Heavenly area itself if quite good with some wonderful restaurants and great places to stay. Also Heavenly is convenient because the roads are usually clear so you can drive any vehicle without snow chains on most days.
翻译：12 月 27 日至 12 月 30 日期间，我们在 Heavenly 滑雪时，体验非常令人失望。第一个问题与滑雪组织有关。第一天我们上课，等到我们拿到滑雪板并被送到加州小屋时（缆车当天无法使用），等了 1.5 个小时。此外，滑雪餐厅没有好的素食选择。在几份有空位的餐点（23 美元以上）中，服务员拒绝使用不同的铲子搅拌素食，尽管我们要求这样做。这对我们来说是一次非常糟糕的经历。12 月 30 日的情况更糟，我们花了 3 个小时才租到滑雪板（用于预订的另一个课程）。然后又等了很长时间，确认我们预订的上午课程是否可以在下午上（我们错过了上午的时间）。令人失望的是，没有规划人群管理或为高峰日雇用额外资源。这是我们每天支付 362 美元上滑雪课时的体验。总的来说，对度假村的管理和运营方式感到非常失望。Heavenly 地区本身相当不错，有一些很棒的餐厅和很棒的住宿地点。此外，Heavenly 很方便，因为道路通常很畅通，所以大多数日子里您可以驾驶任何没有防滑链的车辆。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
