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Worst staff in powderbowl express
天堂滑雪度假村的点评
点评：The employee at the top of Powderbowl Express was ignorant and unhelpful.
Between 10:30–11:00 AM, we were riding Powderbowl Express when a skier in front of us got her ski stuck at the top unloading area and fell, causing the lift to slow down. Shortly after, my friend’s ski tip also got caught in the same spot. The employee clearly saw what happened and told my friend, “you have to let it go,” as the ski became lodged between the lift and the tip. Her ski came off and was left on the ground behind the unloading zone.
The situation worsened from there. We expected him to assist us by retrieving the ski, as he had done for the person ahead of us. Instead, he appeared uninterested or annoyed and chose not to help. Rather than assisting, he spent several minutes piling snow near the unloading area while we waited.
After about 3–5 minutes of being ignored, I repeatedly said “excuse me,” but he did not respond. I eventually had to approach him directly and ask him to grab the ski. At that point, he acted as if he was unaware of the situation, despite having clearly seen what had happened earlier.
I understand that retrieving a stuck ski can be inconvenient, but as an employee responsible for that area, it is unacceptable to ignore guests who need assistance especially in a situation that disrupts operations and creates potential safety concerns. A basic level of attentiveness and professionalism should be expected.
Between 10:30–11:00 AM, we were riding Powderbowl Express when a skier in front of us got her ski stuck at the top unloading area and fell, causing the lift to slow down. Shortly after, my friend’s ski tip also got caught in the same spot. The employee clearly saw what happened and told my friend, “you have to let it go,” as the ski became lodged between the lift and the tip. Her ski came off and was left on the ground behind the unloading zone.
The situation worsened from there. We expected him to assist us by retrieving the ski, as he had done for the person ahead of us. Instead, he appeared uninterested or annoyed and chose not to help. Rather than assisting, he spent several minutes piling snow near the unloading area while we waited.
After about 3–5 minutes of being ignored, I repeatedly said “excuse me,” but he did not respond. I eventually had to approach him directly and ask him to grab the ski. At that point, he acted as if he was unaware of the situation, despite having clearly seen what had happened earlier.
I understand that retrieving a stuck ski can be inconvenient, but as an employee responsible for that area, it is unacceptable to ignore guests who need assistance especially in a situation that disrupts operations and creates potential safety concerns. A basic level of attentiveness and professionalism should be expected.
翻译：Powderbowl Express缆车顶部的工作人员态度冷漠，毫无帮助。
上午10:30到11:00之间，我们乘坐Powderbowl Express缆车时，前面一位滑雪者的雪板卡在了顶部的下客区，导致她摔倒，缆车也因此减速。不久之后，我朋友的雪板尖也卡在了同一个地方。工作人员显然看到了这一幕，却对朋友说“你得松手”，因为雪板尖卡在了缆车和雪板之间。结果，雪板脱落，掉在了下客区后面的地上。
情况随后变得更加糟糕。我们原本以为他会像帮前面那位滑雪者一样，帮我们把雪板取下来。然而，他却显得漠不关心，甚至有些恼火，拒绝帮忙。他没有伸出援手，反而花了数分钟在下客区附近堆雪，而我们只能干等着。
大约3到5分钟后，我反复说了声“不好意思”，但他仍然没有回应。我最终不得不直接上前请他帮忙取回雪板。当时他装作毫不知情，尽管他之前明明看到了事情经过。
我理解取回卡住的雪板可能会带来不便，但作为负责该区域的员工，忽视需要帮助的客人是不可接受的，尤其是在这种会影响运营并可能造成安全隐患的情况下。员工应该具备基本的专注和专业精神。
上午10:30到11:00之间，我们乘坐Powderbowl Express缆车时，前面一位滑雪者的雪板卡在了顶部的下客区，导致她摔倒，缆车也因此减速。不久之后，我朋友的雪板尖也卡在了同一个地方。工作人员显然看到了这一幕，却对朋友说“你得松手”，因为雪板尖卡在了缆车和雪板之间。结果，雪板脱落，掉在了下客区后面的地上。
情况随后变得更加糟糕。我们原本以为他会像帮前面那位滑雪者一样，帮我们把雪板取下来。然而，他却显得漠不关心，甚至有些恼火，拒绝帮忙。他没有伸出援手，反而花了数分钟在下客区附近堆雪，而我们只能干等着。
大约3到5分钟后，我反复说了声“不好意思”，但他仍然没有回应。我最终不得不直接上前请他帮忙取回雪板。当时他装作毫不知情，尽管他之前明明看到了事情经过。
我理解取回卡住的雪板可能会带来不便，但作为负责该区域的员工，忽视需要帮助的客人是不可接受的，尤其是在这种会影响运营并可能造成安全隐患的情况下。员工应该具备基本的专注和专业精神。
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