下载App
资质规则
旅行
账户
Kalsoomaqil
Good Treatments
Devarana Spa的点评
点评：Unfortunately, our spa experience started off badly despite having booked three months in advance. I arrived with my mum hoping to relax and enjoy the experience, but it felt rushed from the beginning. After check-in and filling out forms, our shoes were taken and slippers given, and we were shown the lockers, changing rooms, and facilities.
We were shown the hydro pool, which was mixed-gender, so I couldn’t use it as I cover and wear hijab. The jacuzzi, sauna, and steam room were separate, which was fine, however when we entered the jacuzzi the water was cold. When we asked what was going on, we were told it was closed for maintenance, which was extremely frustrating — especially as no one informed us beforehand. I was freezing, and due to limited English among some staff, it was difficult to communicate and understand what was happening.
We then moved to the steam room, which was also not functioning properly, with very little steam. At this point it became frustrating, constantly waiting and looking for staff to fix things. This initial experience really ruined the mood and relaxation we were expecting.
Eventually, we decided to start our treatments. We had a Turkish bath and Moroccan bath, which I must say were the best I’ve ever had. Hind and Sukayna were absolutely amazing — very professional, attentive, and detailed in their work. After that, we had massages which were also lovely.
While the treatments themselves were excellent, the poor start and lack of communication left a sour taste overall.
We were shown the hydro pool, which was mixed-gender, so I couldn’t use it as I cover and wear hijab. The jacuzzi, sauna, and steam room were separate, which was fine, however when we entered the jacuzzi the water was cold. When we asked what was going on, we were told it was closed for maintenance, which was extremely frustrating — especially as no one informed us beforehand. I was freezing, and due to limited English among some staff, it was difficult to communicate and understand what was happening.
We then moved to the steam room, which was also not functioning properly, with very little steam. At this point it became frustrating, constantly waiting and looking for staff to fix things. This initial experience really ruined the mood and relaxation we were expecting.
Eventually, we decided to start our treatments. We had a Turkish bath and Moroccan bath, which I must say were the best I’ve ever had. Hind and Sukayna were absolutely amazing — very professional, attentive, and detailed in their work. After that, we had massages which were also lovely.
While the treatments themselves were excellent, the poor start and lack of communication left a sour taste overall.
翻译：很遗憾，尽管提前三个月预订了水疗，我们的体验却糟糕透了。我和妈妈原本希望好好放松享受一番，但从一开始就感觉很匆忙。办理入住手续并填写表格后，工作人员收走了我们的鞋子，给了我们拖鞋，并带我们参观了储物柜、更衣室和各种设施。
我们被带到了水疗池，但那里是男女混用的，所以我因为需要遮盖身体并佩戴头巾而无法使用。按摩浴缸、桑拿房和蒸汽房是分开的，这倒没什么问题，但是当我们进入按摩浴缸时，发现水是冷的。当我们询问原因时，被告知正在维修，这让我们非常恼火——尤其是事先没有人通知我们。我冻得瑟瑟发抖，而且由于一些工作人员的英语水平有限，我们很难沟通，也很难理解发生了什么。
之后我们去了蒸汽房，但蒸汽房也出了问题，蒸汽很少。这时，我们开始感到很沮丧，因为我们一直在等待和寻找工作人员来修理。糟糕的开场体验彻底破坏了我们原本期待的放松氛围。
最终，我们还是决定开始享受护理。我们体验了土耳其浴和摩洛哥浴，不得不说，这是我体验过的最好的。Hind 和 Sukayna 的服务简直棒极了——她们非常专业、细心周到，工作一丝不苟。之后，我们又做了按摩，感觉也很舒服。
虽然护理本身很出色，但糟糕的开场和沟通不畅却让人感觉很不愉快。
我们被带到了水疗池，但那里是男女混用的，所以我因为需要遮盖身体并佩戴头巾而无法使用。按摩浴缸、桑拿房和蒸汽房是分开的，这倒没什么问题，但是当我们进入按摩浴缸时，发现水是冷的。当我们询问原因时，被告知正在维修，这让我们非常恼火——尤其是事先没有人通知我们。我冻得瑟瑟发抖，而且由于一些工作人员的英语水平有限，我们很难沟通，也很难理解发生了什么。
之后我们去了蒸汽房，但蒸汽房也出了问题，蒸汽很少。这时，我们开始感到很沮丧，因为我们一直在等待和寻找工作人员来修理。糟糕的开场体验彻底破坏了我们原本期待的放松氛围。
最终，我们还是决定开始享受护理。我们体验了土耳其浴和摩洛哥浴，不得不说，这是我体验过的最好的。Hind 和 Sukayna 的服务简直棒极了——她们非常专业、细心周到，工作一丝不苟。之后，我们又做了按摩，感觉也很舒服。
虽然护理本身很出色，但糟糕的开场和沟通不畅却让人感觉很不愉快。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
