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Disastrous Surprise 50th Present!
Spa at Hatherley Manor的点评
点评：Booked the Indulgence Spa Day as a surprise 50th present for my wife.
Upon arrival yesterday (16th July) to the spa reception we noticed a sign advising guests that a civil ceremony was taking place at lunchtime & the spa garden would be closed whilst their service was taking place & to expect noise disturbance thereafter. The spa garden is right next door to the chapel & grounds with a thin screening of twigs.
Had I been advised of this upon booking I would’ve declined & taken my business elsewhere!!
Guests rooms were oddly located overlooking the spa garden, and with young kids too, no privacy at all!! Swearing guests shouting from balconies, smoking and staff setting up wasn’t very relaxing and this was within 20mins of being there!!!!
I immediately addressed this with staff, their attitude was very much it’s my problem not the hotels, to which I escalated matters to the spa manager Sam. Initially I felt the same way, it’s my problem, what do you want me to do & what would you like were her comments, very dismissive. Having worked in luxury travel for 30years I was quite shocked & saddened that as paying guests & for a 50th birthday the feeling we were given was so negative.
My wife’s treatments were moved without discussing us knowing, although minor time changes another little issue as it meant my wife was back-to-back for an hours full body massage followed immediately by an hours facial. However, my wife did enjoy her treatments with Rochelle.
We had to eat inside because of the wedding which was stuffy and airless. The afternoon tea was bland & stale, dry crusts on sandwiches and scones hard, the egg was flavourless & jams wishy washy.
Overall really disappointed & angry to be treated as we were, definitely NOT returning following their feedback email & being offered a 15% discount on future bookings.
Upon arrival yesterday (16th July) to the spa reception we noticed a sign advising guests that a civil ceremony was taking place at lunchtime & the spa garden would be closed whilst their service was taking place & to expect noise disturbance thereafter. The spa garden is right next door to the chapel & grounds with a thin screening of twigs.
Had I been advised of this upon booking I would’ve declined & taken my business elsewhere!!
Guests rooms were oddly located overlooking the spa garden, and with young kids too, no privacy at all!! Swearing guests shouting from balconies, smoking and staff setting up wasn’t very relaxing and this was within 20mins of being there!!!!
I immediately addressed this with staff, their attitude was very much it’s my problem not the hotels, to which I escalated matters to the spa manager Sam. Initially I felt the same way, it’s my problem, what do you want me to do & what would you like were her comments, very dismissive. Having worked in luxury travel for 30years I was quite shocked & saddened that as paying guests & for a 50th birthday the feeling we were given was so negative.
My wife’s treatments were moved without discussing us knowing, although minor time changes another little issue as it meant my wife was back-to-back for an hours full body massage followed immediately by an hours facial. However, my wife did enjoy her treatments with Rochelle.
We had to eat inside because of the wedding which was stuffy and airless. The afternoon tea was bland & stale, dry crusts on sandwiches and scones hard, the egg was flavourless & jams wishy washy.
Overall really disappointed & angry to be treated as we were, definitely NOT returning following their feedback email & being offered a 15% discount on future bookings.
翻译：我预订了“纵情水疗日”，作为给妻子的50岁生日惊喜礼物。
昨天（7月16日）到达水疗中心接待处时，我们注意到一个告示牌，告知客人午餐时间将举行民事仪式，水疗花园将在仪式期间关闭，之后可能会有噪音干扰。水疗花园就在教堂和庭院隔壁，只用树枝隔开。
如果我在预订时被告知这一点，我肯定会拒绝，去别处体验！！
客房位置很奇怪，可以俯瞰水疗花园，而且还有小孩，完全没有隐私！！客人在阳台上大声喊叫、吸烟，工作人员还在布置，让人很不舒服，而这一切都发生在我入住水疗中心不到20分钟的时间里！
我立即与工作人员沟通了这个问题，他们的态度是“这是我的问题，与酒店无关”，于是我向水疗中心经理Sam反映情况。起初我也有同样的感受，她回复说：“这是我的问题，你想让我做什么？你想要什么？”，语气非常轻蔑。我从事豪华旅游行业30年，作为付费客人，为了庆祝50岁生日，我们竟然受到了如此负面的待遇，这让我非常震惊和难过。
我妻子的护理时间被挪了，而且事先没有和我们商量。虽然时间上的小变动只是个小问题，但这意味着我妻子必须连续进行一个小时的全身按摩，然后紧接着进行一个小时的面部护理。不过，我妻子确实很享受Rochelle的护理。
因为婚礼，我们不得不在室内用餐，那里闷热难耐。下午茶寡淡无味，三明治和司康饼的饼皮又干又硬，鸡蛋没有味道，果酱也软塌塌的。
总的来说，我们真的对受到这样的对待感到非常失望和愤怒，他们发来的反馈邮件和未来预订的15%折扣之后，我们绝对不会再来。
昨天（7月16日）到达水疗中心接待处时，我们注意到一个告示牌，告知客人午餐时间将举行民事仪式，水疗花园将在仪式期间关闭，之后可能会有噪音干扰。水疗花园就在教堂和庭院隔壁，只用树枝隔开。
如果我在预订时被告知这一点，我肯定会拒绝，去别处体验！！
客房位置很奇怪，可以俯瞰水疗花园，而且还有小孩，完全没有隐私！！客人在阳台上大声喊叫、吸烟，工作人员还在布置，让人很不舒服，而这一切都发生在我入住水疗中心不到20分钟的时间里！
我立即与工作人员沟通了这个问题，他们的态度是“这是我的问题，与酒店无关”，于是我向水疗中心经理Sam反映情况。起初我也有同样的感受，她回复说：“这是我的问题，你想让我做什么？你想要什么？”，语气非常轻蔑。我从事豪华旅游行业30年，作为付费客人，为了庆祝50岁生日，我们竟然受到了如此负面的待遇，这让我非常震惊和难过。
我妻子的护理时间被挪了，而且事先没有和我们商量。虽然时间上的小变动只是个小问题，但这意味着我妻子必须连续进行一个小时的全身按摩，然后紧接着进行一个小时的面部护理。不过，我妻子确实很享受Rochelle的护理。
因为婚礼，我们不得不在室内用餐，那里闷热难耐。下午茶寡淡无味，三明治和司康饼的饼皮又干又硬，鸡蛋没有味道，果酱也软塌塌的。
总的来说，我们真的对受到这样的对待感到非常失望和愤怒，他们发来的反馈邮件和未来预订的15%折扣之后，我们绝对不会再来。
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