点评:I had a pleasant afternoon meeting friends at the cafe for a midweek lunch. It is incredibly busy/popular and the staff were working hard to accommodate us. There was a queue but it didn’t take too long to be seated as we arrived at 12:45. We were told it would take 10 minutes for our drinks to arrive and 30 minutes for our food. This was ok as we could see how busy it was and we were not in a rush. I had read reviews about the wait and uncleared/unclean tables and part of the queuing is to allow time for tables to be prepared, as they are clearly understaffed for the volume of customers. Based on this, set your expectations. To avoid frustration I would suggest that if you are short of time and patience, eat before or after your visit and take your own hydration. I would not choose to visit at the weekend if the staffing levels do not match demand. The food was ok for a cafe. I wonder if it would be better if you could perhaps have self service for cakes and drinks only, with a separate pay point for a quicker turnaround, although this too would require adequate management, staffing and infrastructure.
翻译:我今天下午和朋友们在咖啡馆吃了顿愉快的午餐。咖啡馆非常火爆,人很多,服务员也很努力地招待我们。虽然排了队,但我们12:45到的时候并没有等太久就入座了。服务员告诉我们饮料大概要等10分钟,食物要等30分钟。考虑到店里人很多,而且我们也不着急,所以这个时间还可以接受。我之前看过一些评论,说这家店等位时间长,桌子也不干净。排队的部分原因是为了给服务员留出时间准备桌子,因为很明显,他们人手不够,无法应对这么多的顾客。所以,最好提前做好心理准备。为了避免失望,如果你时间比较紧或者比较没耐心,我建议你在来之前或之后先吃点东西,并且自带水。如果周末人手不足,我建议不要来。食物味道还不错,对于一家咖啡馆来说。我想知道,如果蛋糕和饮料可以自助购买,并单独设立一个付款点以加快周转速度,会不会更好一些,尽管这也需要足够的管理、人员配备和基础设施。