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Wei H
The most unreliable, dishonest and irresponsible company in Tortola
Sensation Ferries的点评
点评：The MOST dishonest, unreliable and irresponsible company in Tortola! Worst experience ever - They CANCELLED the ferry I bought tickets for, and WORST: they REFUSED to refund.
I arrived Tortola on a cruise on Xmas Day 2023. I went to their ticket booth in Road Town to check the ferry schedule for Bathe National Park. The ticket lady told me that they have 2 ferries that day: one leaving at 8:30am, the other at 10:20am, and there's only 1 return ferry at 1:45pm. I then paid $80 for two tickets on the 10:20am ferry. I came back with my daughter at 10:00am. The lady who sold me the ticket recognized me and apologized that they changed the departing dock for the 10:20am ferry. She told us to go look for the ferry near our cruise port (it’s a 10-15 min walk between cruise port and sensation ferry dock/ticket booth). So we walked back to our cruise port, we didn’t see any ferry. We asked the tourism information booth lady working at the cruise port for help. At first, she couldn’t believe what I told her - that the sensation ferry lady told us to come back to the cruise port to get on our 10:20am ferry. She said ferries don’t have the permit to stop at the cruise port. We sensed something was not right….. The next 30-60 min was spent trying to figure out what’s going on – many phone calls by this nice lady at the tourism info booth to get through to someone from Sensation Ferry. It’s Xmas so many phone calls land in voice mails. Eventually she heard from someone from Sensation that they cancelled the 10:20am ferry. We felt we were fooled by the lady who sold us the ticket – she must have known they cancelled the 10:20am ferry when we showed up at 10:00am, why did she not tell us the truth but instead sent us away by lying to us that they changed departure place? It’s a 20-30 mins walk back and forth, and by then We already made 2 round trips (one in morning when I bought the tickets, the other in trying to catch the 10:20 ferry).
We were so disappointed – Bathe has been what we most looked forward to visiting for this whole cruise trip. But what happened next is even WORSE. We walked back to Sensation ticket booth, hoping to get a refund. This is our 3rd trip to their place. Their booth was closed. We tried to call the two numbers they listed on their ticket window – no one answered the call. We again walked back to the cruise port and found the same lady at the tourism information booth who helped us just now. After several rounds of phone calls and voices msgs, she heard back from Sensation Ferry – and here’s the WORST part: the company said the tickets I brought is for 8:30am, and I missed the ferry, so NO REFUND. What a CROOK! This is the MOST dishonest company I dealt with. By the way, there’s really no tickets printed with a departure time, just a receipt and wrist bands. We were very disappointed that they cancelled the scheduled ferry, but we were shocked that they made up such a cheap lie to refused to refund us. After all this mess, it’s almost 1:00pm. Our cruise’s onboard deadline was scheduled at 3:30pm. We couldn’t go anywhere else. Our day at Tortola was totally ruined. The tourism information lady told us Speedy Ferry is the most reliable. I also read lots of good reviews about them. Unfortunately they don’t operation on Xmas day. I advise anyone who’s taking ferry in Tortola go with Speedy. They have way better reviews and I trust the local insider’s opinion (the tourism information booth lady).
I arrived Tortola on a cruise on Xmas Day 2023. I went to their ticket booth in Road Town to check the ferry schedule for Bathe National Park. The ticket lady told me that they have 2 ferries that day: one leaving at 8:30am, the other at 10:20am, and there's only 1 return ferry at 1:45pm. I then paid $80 for two tickets on the 10:20am ferry. I came back with my daughter at 10:00am. The lady who sold me the ticket recognized me and apologized that they changed the departing dock for the 10:20am ferry. She told us to go look for the ferry near our cruise port (it’s a 10-15 min walk between cruise port and sensation ferry dock/ticket booth). So we walked back to our cruise port, we didn’t see any ferry. We asked the tourism information booth lady working at the cruise port for help. At first, she couldn’t believe what I told her - that the sensation ferry lady told us to come back to the cruise port to get on our 10:20am ferry. She said ferries don’t have the permit to stop at the cruise port. We sensed something was not right….. The next 30-60 min was spent trying to figure out what’s going on – many phone calls by this nice lady at the tourism info booth to get through to someone from Sensation Ferry. It’s Xmas so many phone calls land in voice mails. Eventually she heard from someone from Sensation that they cancelled the 10:20am ferry. We felt we were fooled by the lady who sold us the ticket – she must have known they cancelled the 10:20am ferry when we showed up at 10:00am, why did she not tell us the truth but instead sent us away by lying to us that they changed departure place? It’s a 20-30 mins walk back and forth, and by then We already made 2 round trips (one in morning when I bought the tickets, the other in trying to catch the 10:20 ferry).
We were so disappointed – Bathe has been what we most looked forward to visiting for this whole cruise trip. But what happened next is even WORSE. We walked back to Sensation ticket booth, hoping to get a refund. This is our 3rd trip to their place. Their booth was closed. We tried to call the two numbers they listed on their ticket window – no one answered the call. We again walked back to the cruise port and found the same lady at the tourism information booth who helped us just now. After several rounds of phone calls and voices msgs, she heard back from Sensation Ferry – and here’s the WORST part: the company said the tickets I brought is for 8:30am, and I missed the ferry, so NO REFUND. What a CROOK! This is the MOST dishonest company I dealt with. By the way, there’s really no tickets printed with a departure time, just a receipt and wrist bands. We were very disappointed that they cancelled the scheduled ferry, but we were shocked that they made up such a cheap lie to refused to refund us. After all this mess, it’s almost 1:00pm. Our cruise’s onboard deadline was scheduled at 3:30pm. We couldn’t go anywhere else. Our day at Tortola was totally ruined. The tourism information lady told us Speedy Ferry is the most reliable. I also read lots of good reviews about them. Unfortunately they don’t operation on Xmas day. I advise anyone who’s taking ferry in Tortola go with Speedy. They have way better reviews and I trust the local insider’s opinion (the tourism information booth lady).
翻译：托托拉岛最不诚实、最不可靠、最不负责任的公司！最糟糕的经历 - 他们取消了我买票的渡轮，最糟糕的是：他们拒绝退款。
2023 年圣诞节，我乘坐游轮抵达托托拉岛。我去了他们位于罗德城的售票亭，查看前往巴斯国家公园的渡轮时刻表。售票小姐告诉我，当天有2趟渡轮：一趟是早上8:30出发，另一趟是上午10:20，下午1:45只有一趟回程渡轮。然后我花了 80 美元买了两张上午 10:20 渡轮的船票。上午10:00我带着女儿回来了。卖票的那位女士认出了我，并向我道歉，说他们更改了上午 10:20 渡轮的出发码头。她告诉我们去游轮港口附近寻找渡轮（游轮港口和感觉渡轮码头/售票亭之间有 10-15 分钟的步行路程）。于是我们走回游轮港口，没有看到任何渡轮。我们向游轮港口的旅游信息亭工作人员寻求帮助。起初，她无法相信我告诉她的话——渡轮女士告诉我们要返回游轮港口登上上午 10:20 的渡轮。她说渡轮没有在游轮港口停靠的许可证。我们感觉到有些不对劲……接下来的 30-60 分钟我们花了很多时间试图弄清楚发生了什么事——旅游信息亭这位好心的女士打了很多电话，与 Sensation Ferry 的工作人员联系。今天是圣诞节，很多电话都通过语音信箱打来。最终，她从 Sensation 的人那里得知，他们取消了上午 10:20 的渡轮。我们觉得我们被卖票的女士愚弄了——当我们上午 10:00 到达时，她一定知道他们取消了上午 10:20 的渡轮，为什么她不告诉我们真相，而是撒谎把我们送走。我们说他们改变了出发地点？来回步行需要20-30分钟，那时我们已经做了2次往返（一次是早上买票的时候，另一次是为了赶10:20的渡轮）。
我们非常失望——沐浴是我们整个游轮之旅中最期待的地方。但接下来发生的事情更糟糕。我们走回Sensation售票亭，希望能得到退款。这是我们第三次去他们的地方。他们的摊位已经关门了。我们试图拨打他们售票窗口上列出的两个号码——没有人接听电话。我们再次走回游轮港口，在旅游信息亭找到了刚才帮助我们的那位女士。经过几轮电话和语音留言后，她收到了 Sensation Ferry 的回复——最糟糕的是：该公司说我带来的船票是上午 8:30 的，我错过了渡轮，所以没有退款。真是个骗子！这是我接触过的最不诚实的公司。顺便说一句，实际上没有印有出发时间的票，只有收据和腕带。我们对他们取消了预定的渡轮感到非常失望，但令我们震惊的是他们编造了如此廉价的谎言拒绝给我们退款。搞完这些乱七八糟的事情后，已经快下午 1:00 了。我们的游轮登船截止时间定为下午 3:30。我们不能去其他地方。我们在托尔托拉的一天完全被毁了。旅游咨询小姐告诉我们Speedy Ferry是最可靠的。我还阅读了很多关于它们的好评。不幸的是，他们在圣诞节那天不营业。我建议所有在托尔托拉岛乘坐渡轮的人选择 Speedy。他们有更好的评论，我相信当地内部人士（旅游信息亭女士）的意见。
2023 年圣诞节，我乘坐游轮抵达托托拉岛。我去了他们位于罗德城的售票亭，查看前往巴斯国家公园的渡轮时刻表。售票小姐告诉我，当天有2趟渡轮：一趟是早上8:30出发，另一趟是上午10:20，下午1:45只有一趟回程渡轮。然后我花了 80 美元买了两张上午 10:20 渡轮的船票。上午10:00我带着女儿回来了。卖票的那位女士认出了我，并向我道歉，说他们更改了上午 10:20 渡轮的出发码头。她告诉我们去游轮港口附近寻找渡轮（游轮港口和感觉渡轮码头/售票亭之间有 10-15 分钟的步行路程）。于是我们走回游轮港口，没有看到任何渡轮。我们向游轮港口的旅游信息亭工作人员寻求帮助。起初，她无法相信我告诉她的话——渡轮女士告诉我们要返回游轮港口登上上午 10:20 的渡轮。她说渡轮没有在游轮港口停靠的许可证。我们感觉到有些不对劲……接下来的 30-60 分钟我们花了很多时间试图弄清楚发生了什么事——旅游信息亭这位好心的女士打了很多电话，与 Sensation Ferry 的工作人员联系。今天是圣诞节，很多电话都通过语音信箱打来。最终，她从 Sensation 的人那里得知，他们取消了上午 10:20 的渡轮。我们觉得我们被卖票的女士愚弄了——当我们上午 10:00 到达时，她一定知道他们取消了上午 10:20 的渡轮，为什么她不告诉我们真相，而是撒谎把我们送走。我们说他们改变了出发地点？来回步行需要20-30分钟，那时我们已经做了2次往返（一次是早上买票的时候，另一次是为了赶10:20的渡轮）。
我们非常失望——沐浴是我们整个游轮之旅中最期待的地方。但接下来发生的事情更糟糕。我们走回Sensation售票亭，希望能得到退款。这是我们第三次去他们的地方。他们的摊位已经关门了。我们试图拨打他们售票窗口上列出的两个号码——没有人接听电话。我们再次走回游轮港口，在旅游信息亭找到了刚才帮助我们的那位女士。经过几轮电话和语音留言后，她收到了 Sensation Ferry 的回复——最糟糕的是：该公司说我带来的船票是上午 8:30 的，我错过了渡轮，所以没有退款。真是个骗子！这是我接触过的最不诚实的公司。顺便说一句，实际上没有印有出发时间的票，只有收据和腕带。我们对他们取消了预定的渡轮感到非常失望，但令我们震惊的是他们编造了如此廉价的谎言拒绝给我们退款。搞完这些乱七八糟的事情后，已经快下午 1:00 了。我们的游轮登船截止时间定为下午 3:30。我们不能去其他地方。我们在托尔托拉的一天完全被毁了。旅游咨询小姐告诉我们Speedy Ferry是最可靠的。我还阅读了很多关于它们的好评。不幸的是，他们在圣诞节那天不营业。我建议所有在托尔托拉岛乘坐渡轮的人选择 Speedy。他们有更好的评论，我相信当地内部人士（旅游信息亭女士）的意见。
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