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Thomas094
Necklace at massage not returned
Nordik Spa Village Chelsea的点评
点评：Went for massages with my partner. The massages itself were well done.
My partner had a necklace on at the time and it was removed by the therapist for the massage.
Both the therapist and my partner forgot it at the end. Within 10 minutes of leaving we tried to reach the spa with no luck. Very difficult to speak to an actual person.
We immediately emailed multiple times as well.
Completed the customer satisfaction survey making note of missing necklace.
Absolutely no reply what so ever.
Finally get through by phone one week later. Basically told too bad so sad. Your loss. Your problem.
People expect better than this. I’ve noticed the reviews on customer service are terrible. My experience confirmed this.
Do better Nordik Spa. With the investment in such a beautiful property you could certainly invest in proper customer service.
My partner had a necklace on at the time and it was removed by the therapist for the massage.
Both the therapist and my partner forgot it at the end. Within 10 minutes of leaving we tried to reach the spa with no luck. Very difficult to speak to an actual person.
We immediately emailed multiple times as well.
Completed the customer satisfaction survey making note of missing necklace.
Absolutely no reply what so ever.
Finally get through by phone one week later. Basically told too bad so sad. Your loss. Your problem.
People expect better than this. I’ve noticed the reviews on customer service are terrible. My experience confirmed this.
Do better Nordik Spa. With the investment in such a beautiful property you could certainly invest in proper customer service.
翻译：我和伴侣一起去做了按摩。按摩本身很不错。
当时我的伴侣戴着一条项链，按摩师为了方便按摩帮他取了下来。
按摩结束后，按摩师和我的伴侣都把项链忘在了那里。离开后不到十分钟，我们就尝试联系水疗中心，但一直联系不上。很难联系到真人。
我们立即多次发送邮件。
我们填写了顾客满意度调查问卷，并在问卷中注明了项链丢失的情况。
但始终没有收到任何回复。
一周后，终于打通了电话。对方的回复基本上是：没办法，很遗憾。这是你的损失，你的问题。
人们期望得到更好的服务。我注意到顾客对这家水疗中心的评价很差。我的经历也证实了这一点。
Nordik Spa，请改进你们的服务。既然你们投资了这么漂亮的场所，就应该投资改善顾客服务。
当时我的伴侣戴着一条项链，按摩师为了方便按摩帮他取了下来。
按摩结束后，按摩师和我的伴侣都把项链忘在了那里。离开后不到十分钟，我们就尝试联系水疗中心，但一直联系不上。很难联系到真人。
我们立即多次发送邮件。
我们填写了顾客满意度调查问卷，并在问卷中注明了项链丢失的情况。
但始终没有收到任何回复。
一周后，终于打通了电话。对方的回复基本上是：没办法，很遗憾。这是你的损失，你的问题。
人们期望得到更好的服务。我注意到顾客对这家水疗中心的评价很差。我的经历也证实了这一点。
Nordik Spa，请改进你们的服务。既然你们投资了这么漂亮的场所，就应该投资改善顾客服务。
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