点评:Came to the Pinner branch all the time and order coffees and snacks all the time. Visited with my daughter and mother today and ordered coffees, when the wrong coffees were brought to the table we brought them back up to the counter. We also purchased confectionery and a drink for my daughter. We were informed that it was a waste that we ordered americanos and that we needed to pay for the new coffees. Both my mother and daughter heard and remembered that we ordered the right coffees but staff were adamant and would not budge. We declined the coffees and found it extremely rude that staff made such a big fuss over coffees. I’ve come to this branch for years spent big money to come here and ordered coffee and snacks every time and this is the customer service we receive over a coffee. I’m disgusted at the customer service and will no longer be coming to Jungle monkeys Pinner branch.
翻译:经常来 Pinner 分店,经常点咖啡和小吃。今天和女儿还有妈妈一起来,点了咖啡,服务员拿错了咖啡,我们就拿回柜台。我们还给女儿买了糖果和饮料。服务员告诉我们,我们点的美式咖啡太浪费了,需要为新的咖啡付费。我妈妈和女儿都听到了,也记得我们点了正确的咖啡,但工作人员态度很坚决,不肯让步。我们谢绝了咖啡,觉得工作人员为了咖啡这么大惊小怪非常不礼貌。多年来我一直来这家分店,每次都花大价钱点咖啡和小吃,而我们喝咖啡时得到的就是这种客户服务。我对这种客户服务感到厌恶,以后再也不会来 Jungle monkeys Pinner 分店了。