旅行
账户
Tripadvisor用户
Not recommendable
D.M. Tours & Safaris的点评
点评：Our safari, booked through Reisekontor Schmidt, Leipzig, was organised by D.M. Tours. As only 15 kg of luggage per person was allowed for the safari, but we wanted to go on a beach holiday after the safari, D.M. Tours was supposed to store the beach luggage temporarily and then deliver it to the beach hotel on our arrival. D.M. Tours had 7 days to do this. On the day of arrival, we received the unpleasant information from D.M. Tours that our luggage was unfortunately still in Nairobi and would be delivered the next day. As we had integrated airtags in our luggage, we could see that our beach bag had not moved from Nairobi for 1.5 days. We then informed Reisekontor Schmidt about this, but they didn't really feel responsible because they had only organised the trip.
The beach bag finally arrived at the hotel after more than 2 days in a completely desolate condition. During these 2 days we were unable to swim, snorkel or go outside as the bag contained everything we needed for our beach holiday. As we were on an island, it was not possible to buy replacement clothing etc. (only 2 shirts + sunscreen in a souvenir shop).
We then asked Reisekontor Schmidt that D.M. Tours reimburse us compensation (50% of the price of the trip for 2 lost days) + the costs incurred for the two shirts/sun cream. Reiskontor Schmidt + D.M. Tours only reimbursed us 120€ as compensation. There remains a difference of 373 €, which D.M. Tours has not paid despite requests and deadlines.
Irrespective of this, we would also like to point out that D.M. Tours had us picked up more than two hours early for the flights to the safaris and the beach hotel. In contrast to other tour operators who dropped their guests off at the airport on time.
Based on our experience, we would not recommend D.M. Tours to others.
The beach bag finally arrived at the hotel after more than 2 days in a completely desolate condition. During these 2 days we were unable to swim, snorkel or go outside as the bag contained everything we needed for our beach holiday. As we were on an island, it was not possible to buy replacement clothing etc. (only 2 shirts + sunscreen in a souvenir shop).
We then asked Reisekontor Schmidt that D.M. Tours reimburse us compensation (50% of the price of the trip for 2 lost days) + the costs incurred for the two shirts/sun cream. Reiskontor Schmidt + D.M. Tours only reimbursed us 120€ as compensation. There remains a difference of 373 €, which D.M. Tours has not paid despite requests and deadlines.
Irrespective of this, we would also like to point out that D.M. Tours had us picked up more than two hours early for the flights to the safaris and the beach hotel. In contrast to other tour operators who dropped their guests off at the airport on time.
Based on our experience, we would not recommend D.M. Tours to others.
翻译：我们通过莱比锡的 Reisekontor Schmidt 预订了狩猎之旅，由 D.M. Tours 组织。由于狩猎之旅每人只允许携带 15 公斤行李，但我们想在狩猎之旅后去海滩度假，因此 D.M. Tours 应该暂时存放海滩行李，然后在我们抵达时将其送到海滩酒店。D.M. Tours 有 7 天的时间来完成这项工作。抵达当天，我们收到了 D.M. Tours 发出的令人不快的信息，说我们的行李不幸仍在内罗毕，第二天才会送达。由于我们在行李中安装了航空标签，我们可以看到我们的沙滩包已经 1.5 天没有从内罗毕搬走了。然后我们向 Reisekontor Schmidt 告知了此事，但他们并不觉得自己有责任，因为他们只是组织了这次旅行。
沙滩包在完全荒废的状态下放置了 2 天多后终于抵达了酒店。在这 2 天里，我们无法游泳、浮潜或外出，因为包里装着我们海滩度假所需的一切。因为我们在岛上，所以无法购买替换的衣服等（纪念品商店里只有 2 件衬衫和防晒霜）。
然后我们要求 Reisekontor Schmidt 赔偿我们（损失 2 天的旅行费用的 50%）+ 两件衬衫/防晒霜的费用。Reiskontor Schmidt + D.M. Tours 只赔偿了我们 120 欧元。还有 373 欧元的差额，尽管我们提出要求并设定了最后期限，但 D.M. Tours 仍未支付。
尽管如此，我们还想指出，D.M. Tours 提前两个多小时接我们，让我们乘飞机前往野生动物园和海滩酒店。相比之下，其他旅行社会准时将客人送到机场。
根据我们的经验，我们不会向其他人推荐 D.M. Tours。
沙滩包在完全荒废的状态下放置了 2 天多后终于抵达了酒店。在这 2 天里，我们无法游泳、浮潜或外出，因为包里装着我们海滩度假所需的一切。因为我们在岛上，所以无法购买替换的衣服等（纪念品商店里只有 2 件衬衫和防晒霜）。
然后我们要求 Reisekontor Schmidt 赔偿我们（损失 2 天的旅行费用的 50%）+ 两件衬衫/防晒霜的费用。Reiskontor Schmidt + D.M. Tours 只赔偿了我们 120 欧元。还有 373 欧元的差额，尽管我们提出要求并设定了最后期限，但 D.M. Tours 仍未支付。
尽管如此，我们还想指出，D.M. Tours 提前两个多小时接我们，让我们乘飞机前往野生动物园和海滩酒店。相比之下，其他旅行社会准时将客人送到机场。
根据我们的经验，我们不会向其他人推荐 D.M. Tours。
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