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Customer Service is lacking
Julep Farms的点评
点评：Julep Farms is a beautiful venue and location. As we drove up to the market, our first impression was that no detail was over looked in the design and planning of the venue, so we were a bit taken aback when we experienced a total lack of customer service when we walked into the market. We stopped by Julep Farms after visiting Highlands, NC where we were greeted at every store by at least one employee. So, I guess we were expecting a similar experience at Julep Farms (where we made an extra effort to drive to and visit), but that was not the case. We walked in and browsed for a while. The lady behind the counter was busy looking at her phone (not talking on it) and never looked up to greet us (we were the only customers in the store at the time). When we walked around the corner to the clothing area, another employee was walking right towards us with a clothing item in her hand and also didn’t look our way or greet us. We decided at that point our business wasn’t important to either of them, so we proceed toward the door. The door bell rang again on our way out and the lady with the phone then yelled “bye, guys” as the door was closing behind us. Based on internet pictures, I believe this lady was the owner. If this is the example of customer service the owner demonstrates, it’s no wonder the other employee behaved the same way. As a former business owner, customers are the lifeline of a business and serving customers, even with a simple greeting, goes a long way. I don’t want any small business to fail, but lack of customer service is the quickest way to negatively impact your business.
翻译：Julep Farms 是一个风景优美的场所。我们开车去市场时，第一印象是场地的设计和规划非常细致入微，所以当我们走进市场时，感受到了完全没有客户服务的氛围，这让我们有点吃惊。在北卡罗来纳州高地，我们去了趟 Julep Farms，在那里每家店至少都会有一名员工接待我们。所以，我想我们本来以为在 Julep Farms 也会有类似的体验（我们特意开车过来参观了这家店），但事实并非如此。我们走进去逛了一会儿。柜台后面的女士正忙着看手机（没有打电话），根本没有抬头和我们打招呼（当时店里只有我们两个顾客）。当我们走到拐角处的服装区时，另一个员工手里拿着一件衣服朝我们走来，也没有看我们一眼，也没有和我们打招呼。当时我们觉得我们的生意对她们俩来说都不重要，于是就朝门口走去。我们出门的时候，门铃又响了，拿电话的女士在我们身后关门的时候喊了一声“再见，伙计们”。根据网上的照片，我猜这位女士就是老板。如果老板如此服务顾客，难怪其他员工也如此。作为一名前企业主，我认为顾客是企业的生命线，为顾客服务，哪怕只是一句简单的问候，也能带来巨大的改变。我不希望任何小企业倒闭，但缺乏客户服务是最快的负面影响。
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