点评:I visited flip out today in lakeside with my partner, 4 year old daughter and 2 year old son. We have visited once before and the experience was great. However upon this visit, we ended up having to get a refund. My daughter is severely autistic and non-verbal. She gets very distressed when having to wait whether it be in queues to sitting still in one spot. I explained this to the staff and we were told she will not be able to go in without sitting and watching the safety video. The first time we visited, I explained about my daughter and they were very accommodating and let us through. I had already watched the safety video before we went as I knew my daughter would not sit still. I get safety measures have to take place but I don’t understand why we would need to sit and watch it every time we visit. We understand the rules and safety procedures from watching the video at home before our first visit. I am really unhappy as it is already difficult enough to go to places that accommodate for disabled children. Please do better.
翻译:今天我和伴侣带着4岁的女儿和2岁的儿子去了湖畔的Flip Out游乐中心。我们之前去过一次,体验很棒。但是这次我们却不得不退款。我的女儿患有严重的自闭症,不会说话。她非常害怕等待,无论是排队还是安静地坐在一个地方。我向工作人员解释了她的情况,他们却说她必须坐着观看安全视频才能进去。第一次去的时候,我解释了女儿的情况,他们非常通情达理地让我们进去了。去之前我已经看过安全视频了,因为我知道女儿坐不住。我理解必须采取安全措施,但我无法理解为什么每次去都要我们坐着观看。第一次去之前,我们已经在家看过视频,了解了规则和安全流程。我真的很不高兴,因为去那些对残疾儿童友好的场所本来就很难。请你们改进一下。