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Andy E
Serious staff culture problems!!!
Tidal Cove Miami的点评
点评：Serious staff culture problems!!!
So you can reserve premium location loungers or cabanas online….
What they don’t tell you is that the attendant staff the works an area will mark the vast majority of loungers their section as taken, but not as paid reservations, at opening (9:00 am. )
This happened with an attendant named Jerson at opening in the last row of his section, he rudely walked up and told us we needed to move, because his section is “reserved”, which it clearly wasn’t marked as.
We then sat back and watched him hustle tips for the seats we were told to move from and then also watched the same thing happen with no less than 4 other attendants in the area. 2 days in a row.
Customer profiling at its best….
We found seats in another section and had incredible service from Brian and Alexander.
To make it worse we were not just days guests but also resort guests who paid peak pricing.
I recommend saving the money and taking your business elsewhere.
So you can reserve premium location loungers or cabanas online….
What they don’t tell you is that the attendant staff the works an area will mark the vast majority of loungers their section as taken, but not as paid reservations, at opening (9:00 am. )
This happened with an attendant named Jerson at opening in the last row of his section, he rudely walked up and told us we needed to move, because his section is “reserved”, which it clearly wasn’t marked as.
We then sat back and watched him hustle tips for the seats we were told to move from and then also watched the same thing happen with no less than 4 other attendants in the area. 2 days in a row.
Customer profiling at its best….
We found seats in another section and had incredible service from Brian and Alexander.
To make it worse we were not just days guests but also resort guests who paid peak pricing.
I recommend saving the money and taking your business elsewhere.
翻译：严重的员工文化问题！！！
所以你可以在线预订优质位置的躺椅或小屋……
他们没有告诉你的是，在开业时（上午 9:00），某个区域的服务员会将他们区域的绝大多数躺椅标记为已占用，但不是付费预订。
开业时，一位名叫 Jerson 的服务员坐在他所在区域的最后一排，他粗鲁地走上前来告诉我们需要换座位，因为他的区域是“已预订”的，但显然没有被标记为已预订。
然后我们坐下来，看着他催促我们换座位，然后还看到同样的事情发生在该区域至少 4 名其他服务员身上。连续 2 天。
客户分析达到最佳状态……
我们在另一个区域找到了座位，Brian 和 Alexander 提供了令人难以置信的服务。
更糟糕的是，我们不仅是白天的客人，而且是支付高峰期价格的度假客人。
我建议你省点钱，到其他地方做生意。
所以你可以在线预订优质位置的躺椅或小屋……
他们没有告诉你的是，在开业时（上午 9:00），某个区域的服务员会将他们区域的绝大多数躺椅标记为已占用，但不是付费预订。
开业时，一位名叫 Jerson 的服务员坐在他所在区域的最后一排，他粗鲁地走上前来告诉我们需要换座位，因为他的区域是“已预订”的，但显然没有被标记为已预订。
然后我们坐下来，看着他催促我们换座位，然后还看到同样的事情发生在该区域至少 4 名其他服务员身上。连续 2 天。
客户分析达到最佳状态……
我们在另一个区域找到了座位，Brian 和 Alexander 提供了令人难以置信的服务。
更糟糕的是，我们不仅是白天的客人，而且是支付高峰期价格的度假客人。
我建议你省点钱，到其他地方做生意。
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