点评:What a disappointment is all I can say....promised a relaxing atmosphere, food,drinks, runway views....Arrived at 12.30pm not too long a wait to check into reception...then passed down to the next waiting area - wait here to be seated....waited several minutes for a member of staff to ask if we were waiting to be seated!! Hastily said there was limited seats in the main lounge and put us in a dark corner behind the reception desk with no atmosphere and no windows/natural light. Food was basic but the crisps were ok! Joined the long queue for drinks which was snaking way back into the lounge. Ok.. i will not let this spoil my holiday....and then after the rowdy children had vacated the sofas next to us, three pension aged people arrived, removed their shoes and lay down full length on the sofas. I was disgusted. I emailed a complaint there and then but sadly customer service dismissed this and closed the file. I cannot believe this is acceptable behaviour and even more amazed no member of staff saw fit to address this. Overall extremely disappointed with the set up and service received. Will not use again or reccommend.
翻译:我只能说这真是太令人失望了……他们承诺过这里氛围轻松,有食物、饮料、可以观赏跑道景观……我们于 12:30 到达,等待办理入住手续的时间并不长……然后被带到下一个等候区 - 在这里等待入座……我们等了几分钟,才有工作人员询问我们是否在等入座!!他们匆忙地说主休息室的座位有限,并把我们安排在接待处后面一个黑暗的角落里,那里没有氛围,也没有窗户/自然光。食物很简单,不过薯片还可以!我们加入了长长的饮料队,队伍一直蜿蜒到休息室。好吧……我不会让这件事毁了我的假期……然后,在吵闹的孩子们从我们旁边的沙发上离开后,三个退休老人走了过来,脱下鞋子,全身躺在沙发上。我感到恶心。我当时就发了一封电子邮件进行投诉,但遗憾的是客户服务部门驳回了此投诉并关闭了该文档。我无法相信这是可以接受的行为,更让我吃惊的是,没有一位员工认为有必要解决这个问题。总体而言,我对所收到的设置和服务非常失望。不会再使用或推荐。