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laura s
Disappointing Experience – Not Worth the Money
Manchester Airport Lounges的点评
点评：We arrived at the Escape Lounge in Manchester Airport at 10:50am, looking forward to starting our holiday in a relaxed environment. Unfortunately, it was disappointing from the start.
We grabbed some breakfast, but the selection was very poor – not what you’d expect for the price. After eating, we went to the bar to order drinks, only to find the alcoholic drink selection was extremely limited, despite the website advertising a “full selection” of drinks. That’s only true if you’re happy with something that tastes like dishwater.
I raised a complaint at 11:10am – just 20 minutes after arriving. However, because we had eaten, staff told us nothing could be done on the day. I wasn’t asking for a full refund, just a partial refund, as we would not have stayed if we’d known how limited the drink options were. Sadly, that was refused.
We left the lounge disappointed and ended up spending more than we’d planned elsewhere in the airport. The lounge isn’t cheap, and it felt like poor value for money.
To make matters worse, it took customer service three weeks to reply to my email, only to blame us and refuse any kind of compensation. Absolutely shocking service.
I strongly suggest Escape Lounge clearly lists the drinks menu on their website, so customers know what to expect before booking.
Based on our experience, I would not recommend the Escape Lounge at Manchester Airport.
We grabbed some breakfast, but the selection was very poor – not what you’d expect for the price. After eating, we went to the bar to order drinks, only to find the alcoholic drink selection was extremely limited, despite the website advertising a “full selection” of drinks. That’s only true if you’re happy with something that tastes like dishwater.
I raised a complaint at 11:10am – just 20 minutes after arriving. However, because we had eaten, staff told us nothing could be done on the day. I wasn’t asking for a full refund, just a partial refund, as we would not have stayed if we’d known how limited the drink options were. Sadly, that was refused.
We left the lounge disappointed and ended up spending more than we’d planned elsewhere in the airport. The lounge isn’t cheap, and it felt like poor value for money.
To make matters worse, it took customer service three weeks to reply to my email, only to blame us and refuse any kind of compensation. Absolutely shocking service.
I strongly suggest Escape Lounge clearly lists the drinks menu on their website, so customers know what to expect before booking.
Based on our experience, I would not recommend the Escape Lounge at Manchester Airport.
翻译：我们上午10:50抵达曼彻斯特机场的Escape Lounge休息室，原本期待着在轻松的氛围中开启我们的假期。可惜的是，一开始就令人失望。
我们吃了早餐，但选择非常少——完全不符合你对价格的预期。吃完早餐后，我们去酒吧点了饮料，却发现酒精饮料的选择极其有限，尽管网站上宣传说“种类齐全”。这只有在你对某种味道像洗碗水一样的东西感到满意时才会发生。
我上午11:10——抵达后仅20分钟——提出了投诉。然而，由于我们已经吃过东西，工作人员告诉我们当天无法提供服务。我要求的不是全额退款，只是部分退款，因为如果我们知道饮料选择如此有限，我们就不会留下来。遗憾的是，我的要求被拒绝了。
我们失望地离开了休息室，最终在机场其他地方的消费超过了我们的计划。休息室并不便宜，而且感觉性价比很低。
更糟糕的是，客服花了三周时间才回复我的电子邮件，结果却把责任推到我们身上，并拒绝任何形式的赔偿。服务简直令人震惊。
我强烈建议Escape Lounge在其网站上清晰地列出酒水单，以便顾客在预订前了解酒水信息。
根据我们的经验，我不会推荐曼彻斯特机场的Escape Lounge。
我们吃了早餐，但选择非常少——完全不符合你对价格的预期。吃完早餐后，我们去酒吧点了饮料，却发现酒精饮料的选择极其有限，尽管网站上宣传说“种类齐全”。这只有在你对某种味道像洗碗水一样的东西感到满意时才会发生。
我上午11:10——抵达后仅20分钟——提出了投诉。然而，由于我们已经吃过东西，工作人员告诉我们当天无法提供服务。我要求的不是全额退款，只是部分退款，因为如果我们知道饮料选择如此有限，我们就不会留下来。遗憾的是，我的要求被拒绝了。
我们失望地离开了休息室，最终在机场其他地方的消费超过了我们的计划。休息室并不便宜，而且感觉性价比很低。
更糟糕的是，客服花了三周时间才回复我的电子邮件，结果却把责任推到我们身上，并拒绝任何形式的赔偿。服务简直令人震惊。
我强烈建议Escape Lounge在其网站上清晰地列出酒水单，以便顾客在预订前了解酒水信息。
根据我们的经验，我不会推荐曼彻斯特机场的Escape Lounge。
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