点评:Our group of 8 Deaf women had an absolutely incredible day with Esland Bike in Uturoa. From the moment Gilles picked us up at the airport, the hospitality and attention to detail were outstanding. He brought us straight to the bike shop, where he and his assistant Hilsen took plenty of time to explain the e-bikes and the route. They were patient, thoughtful, and incredibly accommodating every step of the way.
Understanding that we preferred a more relaxed ride, Gilles drove us up to the scenic lookout point so we could enjoy a mostly downhill journey. When we were ready to wrap up our ride near the UNESCO heritage site, they picked us up and, out of the goodness of their hearts, gave us an impromptu driving tour around the island—an unexpected and generous bonus.
We returned past closing time, yet they still encouraged us to shop for snacks and drinks at the local market next door, and then personally delivered us to the dock where our catamaran was waiting. Throughout the day, the fact that our group was Deaf and communicated using ASL didn’t faze them at all—they were open, respectful, and went above and beyond to connect with us and ensure we had an unforgettable experience.
Esland Bike is a gem—professional, kind-hearted, and deeply committed to sharing the beauty of their island with visitors. We cannot recommend them highly enough!
翻译:我们一行8位聋哑女性在乌图罗阿的Esland Bike自行车店度过了难忘的一天。从Gilles到机场接我们的那一刻起,他们的热情款待和对细节的关注就无可挑剔。他直接带我们去了自行车店,在那里,他和他的助手Hilsen花了很长时间向我们讲解电动自行车和骑行路线。他们耐心周到,一路上都无微不至地照顾着我们。
Gilles明白我们更喜欢轻松的骑行,于是开车送我们到风景优美的观景台,让我们享受了一段几乎全程下坡的旅程。当我们准备在联合国教科文组织遗产地附近结束骑行时,他们接上了我们,并出于好心,即兴地带我们体验了一次环岛自驾游——这真是意外的惊喜。
我们回来的时候已经过了关门时间,但他们仍然鼓励我们去隔壁的当地市场买些零食和饮料,然后亲自把我们送到了我们的双体船等候的码头。一整天,即使我们一行人都是聋哑人士,并且使用美国手语交流,他们也丝毫没有感到困扰——他们态度开放、尊重,并且竭尽全力与我们沟通,确保我们拥有一次难忘的体验。
Esland Bike 是一颗宝石——专业、友善,并且全心全意地致力于与游客分享他们岛屿的美丽。我们强烈推荐他们!