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Unsafe Car in Winter Conditions
TOP RENT A CAR BULGARIA的点评
点评：Very disappointed – unacceptable experience with TOPRENTACAR Bulgaria for a VIP customer
I am extremely disappointed with my last rental experience with TOPRENTACAR. I am a VIP member and have rented Top Class vehicles many times , always paying a premium price and expecting premium service.
Unfortunately, this time the experience was far below acceptable standards. The car was delivered with old, worn-out windshield wipers, which were clearly unsafe. This happened during the winter season in Bulgaria, with rain and snow, making the situation even more dangerous.
What makes this even more frustrating is that I had the exact same complaint in the past, which I officially reported to the company. Despite this, the issue was not addressed or prevented from happening again.
When I contacted TOPRENTACAR by phone, I was told to go and replace the wipers myself and that the cost would be reimbursed. While this may sound like a solution, I strongly believe it is not the customer’s responsibility, especially not for a Top Class vehicle and certainly not for a VIP client. This is basic safety maintenance that should be checked and resolved before handing over the car.
This experience has seriously damaged my trust in TOPRENTACAR Bulgaria. Premium prices and VIP status should come with proper vehicle preparation, safety checks, and customer care — none of which were demonstrated in this case.
Very disappointing.
I am extremely disappointed with my last rental experience with TOPRENTACAR. I am a VIP member and have rented Top Class vehicles many times , always paying a premium price and expecting premium service.
Unfortunately, this time the experience was far below acceptable standards. The car was delivered with old, worn-out windshield wipers, which were clearly unsafe. This happened during the winter season in Bulgaria, with rain and snow, making the situation even more dangerous.
What makes this even more frustrating is that I had the exact same complaint in the past, which I officially reported to the company. Despite this, the issue was not addressed or prevented from happening again.
When I contacted TOPRENTACAR by phone, I was told to go and replace the wipers myself and that the cost would be reimbursed. While this may sound like a solution, I strongly believe it is not the customer’s responsibility, especially not for a Top Class vehicle and certainly not for a VIP client. This is basic safety maintenance that should be checked and resolved before handing over the car.
This experience has seriously damaged my trust in TOPRENTACAR Bulgaria. Premium prices and VIP status should come with proper vehicle preparation, safety checks, and customer care — none of which were demonstrated in this case.
Very disappointing.
翻译：非常失望——作为VIP客户，我在TOPRENTACAR保加利亚的租车体验令人无法接受
我对最近一次在TOPRENTACAR的租车体验极其失望。我是VIP会员，多次租用过他们的顶级车型，每次都支付了高价，理应享受优质服务。
然而，这次的体验远低于预期。交付的车辆配备了老旧破损的雨刮器，显然存在安全隐患。当时正值保加利亚冬季，雨雪交加，情况更加危险。
更令人沮丧的是，我之前也遇到过同样的问题，并已正式向公司报告。尽管如此，问题依然没有得到解决，也没有采取任何措施防止再次发生。
当我致电TOPRENTACAR时，他们让我自行更换雨刮器，并承诺会报销费用。虽然这听起来像是一个解决方案，但我坚信这不应该是客户的责任，尤其对于顶级车型而言，对于VIP客户来说更是如此。这是基本的车辆安全维护，应该在交车前检查并解决。
这次经历严重损害了我对TOPRENTACAR保加利亚的信任。高价和VIP待遇理应包含完善的车辆准备、安全检查和客户服务——而这些在这次事件中都没有得到体现。
非常失望。
我对最近一次在TOPRENTACAR的租车体验极其失望。我是VIP会员，多次租用过他们的顶级车型，每次都支付了高价，理应享受优质服务。
然而，这次的体验远低于预期。交付的车辆配备了老旧破损的雨刮器，显然存在安全隐患。当时正值保加利亚冬季，雨雪交加，情况更加危险。
更令人沮丧的是，我之前也遇到过同样的问题，并已正式向公司报告。尽管如此，问题依然没有得到解决，也没有采取任何措施防止再次发生。
当我致电TOPRENTACAR时，他们让我自行更换雨刮器，并承诺会报销费用。虽然这听起来像是一个解决方案，但我坚信这不应该是客户的责任，尤其对于顶级车型而言，对于VIP客户来说更是如此。这是基本的车辆安全维护，应该在交车前检查并解决。
这次经历严重损害了我对TOPRENTACAR保加利亚的信任。高价和VIP待遇理应包含完善的车辆准备、安全检查和客户服务——而这些在这次事件中都没有得到体现。
非常失望。
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